Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Surrey
Good Hotel, Awful RestaurantPosted Jul 22, 2014
Cons: Restaurant service
Hotel is comfortable, good size rooms and good amenities. Service in the restaurant is slow, staff rude and forgetful.
for Everyoneby Ann from Bury England
Gets better every yearPosted Apr 22, 2014
Pros: Rooms super comfortable. The beds are great and the pool etc to die for.
Location: Very close to the joys of the Cotswolds.
3rd time we have stayed here and it gets better every time. Great position for touring the district.
for Couplesby A verified traveler
Review of Cheltenham Chase HotelPosted Jan 13, 2014 on Hotels.com
The hotel was lovely and we had a lovely time. We spent 3 nights in total. The staff were very helpful and friendly. Would definitely go again
Recommendedby A verified traveler
Fantastic ServicePosted Jan 10, 2014 on Hotels.com
Stayed over New Year and the quality of service and food was excellent and nothing was too much trouble. The Spa and pool are also excellent would highly recommend
for Couplesby GlosTaff65 from Cheltenham
Nice spa breakPosted Jan 7, 2014 on Hotels.com
Overall, everything very good with one exception... Main dinner course was a bit bland.
for Everyoneby Judith from scotland
Very convenient locationPosted Jan 6, 2014
Pros: Comfortable bed, clean room, good breakfast, convenient location
This is the second time we have stayed at the Chase hotel - we like it very much for comfort, cleanliness and friendly staff. The breakfasts are very good, but otherwise we have been very disappointed with the food, which is a shame. We had a terrible meal in the restaurant on our first visit - service and standard of food was dreadful. the second time, we were unable to get any food on our first night after a very long journey form Scotland, as there were New Years eve parties and we were told that if we wanted food we would have to wait at least an hour and a half - as it was already late we decided to try to find food elsewhere, but the carvery next door was closed, and we went to bed hungry. All they had to offer us at the bar were some weird nuts.We only wanted a bowl of soup or something easy. The next evening, room service was cold and they forgot to bring the salad I ordered. I didn't complain at the time as we were otherwise happy with the hotel and understood that it was a busy time of year for the staff.
for Business Travelersby A verified traveler
Posted Dec 24, 2013 on Hotels.com
for Everyoneby A verified traveler
Lovely weekwnd awayPosted Dec 16, 2013
Spent weekend here for my wife's birthday could not fault Staff wonderful
for Business Travelersby A TYKE from YORKSHIRE
A great hotelPosted Dec 16, 2013 on Hotels.com
This hotel is ideally located a few miles off the M5 and is very easy to find. There is ample parking. The hotel is very clean and modern and the rooms have eveything you need. I did nit use all of the leisure facilities - they are quite busy as the local members seem to use regularly. Pool area and facilities all very clean. Food and services good too. Also a good (free) wifi service.
for Everyoneby A verified traveler
Lovely hotel -resraurant booked out for xmas partyPosted Dec 16, 2013
This hotel did not take any bookings for restaurant as it was fully booked out for works christmas party which was very noisy - had we known this we probably would have booked elsewhere. The hotel was clean and the staff were very nice and friendly.