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Reviews of The Golden Cross

3 out of 5
The Golden Cross
Black Jack Street, Cirencester, England

Reviews

7.4

Good

Rating 10 - Excellent. 51 out of 179 reviews" "
Rating 8 - Good. 64 out of 179 reviews" "
Rating 6 - Okay. 41 out of 179 reviews" "
Rating 4 - Poor. 14 out of 179 reviews" "
Rating 2 - Terrible. 9 out of 179 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ray

Stayed 1 night in Oct 2022

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2022

10/10 Excellent

Ray

Stayed 1 night in Aug 2022

8/10 Good

K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
The suite was very comfortable very clean and met our needs although not suitable for people with mobility issues as on top floor
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Cotswolds tour base
Ideal location for touring Cotswolds and other spots, with a room above a charming pub and plenty of restaurants in town. Parking nearby was cheap and convenient enough. If you don't mind occasional loud chatter outside your window after pubs close, you'll like it.
Stayed 3 nights in Aug 2022

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thursday snooze
Good budget accom, busy pub some music didn’t stop me sleeping location excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Ken

Stayed 1 night in Jul 2022

10/10 Excellent

Barry

Stayed 1 night in Jul 2022

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Rory

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
6/10
Okay. Pros: The staff were lovely, location is perfect, towels were very nice, mattress was super comfy, residents entrance separate to pub, easy check in and out. Price was also reasonable Cons: the cleanliness really let it down, room was not hoovered well at all, shower tray overflowed, very squeaky metal bed frame, the cups etc. In the room werent very clean (didn't use them in the end). No on site parking (free parking on street about 10 min walk away). All in all, a 6/10 for us.
Stayed 2 nights in Jun 2022

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Jun 2022

10/10 Excellent

Cortney

Stayed 1 night in May 2022

6/10 Okay

Judith

Liked: Staff & service, room comfort
City centre pub with rooms.
It was fine. A bit dated but perfectly satisfactory. The bed was very comfortable. The bathroom was minute and the shower cubicle had limescale and watermarks which looked unappealing, although it was clean. There did not seem to be any option to have breakfast at the property but luckily there were many cafés and coffee shops nearby. The location was very central but there is no on site parking. We parked in a nearby pay and display.
Stayed 1 night in May 2022

10/10 Excellent

miguel

Stayed 1 night in May 2022

10/10 Excellent

Sunny

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very clean and staff super! The only thing were the bath tub not in the best shape and window in the bathroom broken so we couldn’t use the vent because of glass broken, not safe.
Stayed 1 night in May 2022

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

6/10 Okay

Olivia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor single room. Poor value for money.
Stayed 3 nights in Apr 2022

4/10 Poor

Simon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about this property is the location, which is convenient for the centre of town and the people in the bar below who were very nice and friendly. Unfortunately there were many downsides to the room that I booked, apart from it being very small, upon arrival I had to report that the bin in the room had not been emptied and was plainly full of rubbish, which made me nervous about how well the rest of. The room had been cleaned. Other downsides to this room were: 1). Very cold on arrival as the window had been left open with no heating on. 2). Carpet looks horrible and was dirty around the edges. 3). Venetian blinds obviously very old with frayed and missing ends to the controls. 4). The complimentary shower gel was less than half full and had obviously not been changed since the last occupant. 5). There is nowhere to hang a towel in the bathroom. 6). There is no shaver socket in the bathroom and no other means of charging provided. 7). There are no clothes hanging or shelves provided in the room; had to resort to placing them on the window sill. 8). The sink is tiny and the tap lever too close to the tiled wall when turned to cold. 9). The shower curtain is too short for the shower, meaning the floor gets soaked when taking a shower. 10). The shower head has many blocked spray outlets. 11). Either side of the outside of the shower tray looks filthy and has a lot of black mold. All-in-all the place is very run down and tired.
Stayed 2 nights in Mar 2022

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

john

Business traveler
Liked: Cleanliness
Disliked: Staff & service
overpriced
small room, could do wih a bit of updating
Stayed 1 night in Jan 2022

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Making seeing friends possible
Good position,friendly and helpful staff,clean room .
Stayed 1 night in Oct 2021

8/10 Good

Bastien

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Syed riad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Charming Hotel Centre of Town
This is a delightful hotel where the location is set in a central and historic part of Cirencester. The hotel has a good vibe to it. The lunch menus are very tasty and fresh. I went for a light lunch, carrot/cumin soup with the local house bread which was a winner. Staff and hotel managers are very courteous and ready to help if needed. As for the rooms I think they are very comforting and cosy and perfect for short stays or a weekend. Recommended. Syed
Stayed 2 nights in Oct 2021

8/10 Good

Sally

Liked: Cleanliness, staff & service
Adequate for a one night stay. Bathroom very tiny and bit tired but everything else fine. Staff particularly friendly and helpful
Stayed 1 night in Sep 2021

8/10 Good

LYNDA

Liked: Cleanliness
Lovely and clean, friendly staff
Stayed 1 night in Sep 2021

8/10 Good

Sui

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

George

Liked: Staff & service
Disliked: Cleanliness
Golden Cross
Lovely people made it an enjoyable stay
Stayed 2 nights in Aug 2021

10/10 Excellent

Yash

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the inn was very pleasant, great location and the staff were lovely
Stayed 1 night in Aug 2021

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Ian

Business traveler
Liked: Cleanliness, room comfort
Experience could be so much better
My comments are meant to be constructive! On arrival (5.55pm), the place seemed empty - apart from two dogs inside, who announced my presence to the chap who was inside. The room was clean, bed was comfy-enough. No hand-soap, or shower gel, but there was shampoo. I had been directed to the tea/coffee items in the wardrobe, but I didn't use the kettle until later - when I discovered (having tipped the existing water away) that the kettle can't be filled from the washbasin (kettle will not fit under the tap). In the wardrobe was a bottle, which I then used to transfer water to the kettle, but this then creates a pool of water on the shower room floor. The pub wasn't open in the evening (Monday), so no food (nothing on the website). I went for a walk and found a restaurant, but would have preferred to eat 'In-House'. It didn't seem to be open in the morning, either? There's a 'key-drop box' at the bottom of the stairs. Breakfast wasn't mentioned - even though their website says, "Guests staying at the pub tell us our breakfasts are second to none". To be fair; I didn't ask - by this point I'd already expected to be disappointed. My summary would be this - communication/explanation/information in the room would be useful. Just an A4 sheet that most hotels provide with 'basic information'. I don't think I saw fire evacuation details, either? Some simple changes could encourage me to stay again.
Stayed 1 night in Aug 2021

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed only one night. Room clean a very small bathroom but adequate. Bed not the most comfortable and the pillows hard. Overall nice room
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation is ideally placed in the centre of town within easy access to all amenities. Our room was ideal for us, if a little noisy in the early mornings with deliveries outside in the street. Also, a curtain would have been nice to make the room darker. I was surprised the breakfast was not available at the accommodation. The room was a little "tired." the window blinds were broken and the bottom of the bath. These are minor points, however, we enjoyed our stay and I would stay there again. The staff are great and very helpfull.
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Very Average
We had a very small room for 2 people which was not great.. No bed side table by bed so phone wallet etc on floor. Coffee and tea in wardrobe (odd). No curtains ... only venetian blinds so light pours in from 4am in mid June. Toilet / shower tiny and aweful shower. Decor appears to be cheap pictures from charity shop. Just needs owners to stay in room and experience what a night is like. Great location ... so potential is great.
Stayed 1 night in Jun 2021

10/10 Excellent

Douglas

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with pets, Traveled with family
Liked: Staff & service
The location was great the staff were very friendly
Stayed 3 nights in Jun 2021

8/10 Good

Julie, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location. Warm and spacious room. Bonus that I was upgraded to a larger room due to renovations. Highly recommend for the price. Will stay again.
Stayed 1 night in Oct 2020

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, room comfort
In the middle of Cirencester
Okay to start with the location is great for enjoying Cirencester, the family room we had was spacious with a separate adjoining room for the double bed, it doesn't have a car park but the car parking nearby is free after 3pm. If you are a light sleeper be warned the church, which is just down the road, chimes every 15 minutes and rings the bell for each hour on the hour which is quite loud in the night. The pub itself looked really good but unfortunately when we stayed they didn't do breakfast and ran out of food at 4pm so we didn't get to eat there, they also stopped serving drinks at 7pm which was a shame but this was during Covid so I guess they were trying to save money.
Stayed 1 night in Oct 2020

6/10 Okay

Manju

good room
There was an unpleasant smell in the communal areas, the room was okay although the kettle did not work which was not great. Overall it was a pleasant experience as Cirencester was a beautiful place and the hotel was close to walk to attractions
Stayed 1 night in Aug 2020

8/10 Good

Dominik

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

8/10 Good

nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
We stayed in a family room Cherwell. I thought that the twin beds should have been in the smaller room, and the double in the bigger room with the tv and en-suite. Other than that no complaints the bar food was lovely. Kids enjoyed the old fashioned sweet shop next door!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is great and the staff friendly, but the room could use some work. I stayed on room 2. The door lock needs looking at as it sticks and is not easy to lock and unlock. I couldn't find the remote control for the tv anywhere in the room and eventually found it under the bed. The sash windows are old and don't fit properly and rattle loudly in the wind. I eventually worled our the slamming noise was coming from the windows and used some tissue to try to stop the noise. It wasnt perfect but was better than before and allowed me to get some sleep. I also thought that the room was expensive and not worth the cost. I won't be staying at the Golden Cross again.
Stayed 1 night in Dec 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

4/10 Poor

STEVE

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019