Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, well located

Posted Aug 31, 2014
Pros: Location, close to Montpellier with abundant restaurant choices.
Cons: Proper air conditioning in the rooms.
Location: Close to Montpellier with abundant restaurant choices.
We had a problem on check-in, whereby Expedia had double-entered my booking. The staff did not apologize, they asked me to resolve it with Expedia or I would be charged! I spent the next hour sweating over my internet connection, trying to find evidence of NOT making a double booking. Aside from this, which put us off the hotel immediately (my husband was ready to yell at someone and make a scene), the hotel was pleasant and well located. The rooms are fully tiled which is a little odd, but otherwise modern and clean. We stayed in the height of (English) summer and the room was very hot. There was no air conditioning (only heating) and we had to borrow a large noisy fan to run all night. Since this is a small hotel, have low expectations about a concierge service. The reception is an odd round sculpture in the foyer and that is the extent of the service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 18, 2014
Lovely room - very quiet and comfortable. Very good breakfast. Nothing to fault.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location right in the middle of town.

Posted Dec 16, 2013
Pros: Stylish friendly and very comfortable. Love the decor.
Location: The whole of Cheltenham to shop in and the races near enough.
All good thanks.
4 out of 5
Recommended
for Everyone
by sallyfrom p

Lovely venue

Posted Nov 13, 2013
Great welcome, unexpected upgrade and lovely room. Only disappointment was breakfast...buffet selection could have been better.
5 out of 5
Recommended
for Couples
by Deanfrom Bedfordshire

Great location, great room, great value

Posted Mar 23, 2013
Pros: Location, comfort of the room and facilities within the room.
Cons: Although it said the bar was open till 1:00am we arrived back at 11:45pm and it was shut. Only a minor issue but was a quiet Thursday night!
Location: In the Montpellier district of Cheltenham, it is a few minute walk to the Promenade and into the town. Easy parking on site. Can't get a much better.
Stayed for 1 night as we were in Cheltenham for a concert. Parking was simple and we were able to check in 1 hour early, with no issues at all. The room had some fantastic features. It was clean, tidy and the bed was the comfiest ever slept in in a hotel. Would not hesitate to recommend this to anyone considering a stay. For the price, location, quality of room, staff and food, you can't get much better in Cheltenham.
5 out of 5
Recommended
for Business Travelers
by Laura

Business

Posted Feb 20, 2013
Excellent hotel and friendly staff plenty of them .
4 out of 5
Recommended
for Everyone
by Carolynfrom Cookham

Wonderfully welcoming hotel.

Posted Oct 19, 2012
Pros: Position, staff and restaurant.
Cons: Lighting in bedroom and no mirror.
Location: Brilliant for the Cheltenham Fesival. A short walk to shops and restaurants.
The staff at this hotel are amazing. Young and full of enthusiasm. The lighting in the room was not sufficient and the bathroom, despite being luxurious was also too dark. The restaurant was wonderful, brilliant service and good food. Parking also a big plus. Our car had a flat tyre and whilst we were waiting for the RAC we were give coffee and cookies.
4 out of 5
Recommended
for Everyone
by Loufrom Surrey

Brilliant location & great rooms & staff.

Posted Oct 15, 2012
Pros: Bathroom, iPod playlists, free mini bar, location in Montpelier.
Cons: Bar area didn't have enough space. Could make better use of the space in the rooms as they were very cluttered so it felt cramped.
Location: In the nicest part of Cheltenham close to nice bars & restaurants & only short walk into town centre.
Lovely staff and very helpful. Room was small but beautifully done out and lots of luxury touches. Bathroom was amazing! Couldn't get coffee machine to work but that wasn't a problem for me. Breakfast was really busy as hotel was fully booked so that was very slow but staff were doing best they could with the numbers. Bar area was also too busy to get a seat on the Saturday afternoon as lots of tables were reserved so we had to walk round the corner where we found some nice bars a few minutes from the hotel. Would definitely revisit but probably only if i got a special rate but I booked very last minute on a very weekend as the literature festival was on so I'm sure rates would be more suited to the hotel at other times.