We booked 3 nights here for the Terrace room through hotels.com. On arrival, no record of our PAID reservation. Not on the books. We were then placed in the studio apartment, we were told it was an upgrade. Well, I have never been upgraded anywhere, and this was NOT an upgrade. The room smelt of damp, the floor was dirty, I could no bear to walk bare foot, the bathroom left a lot to be desired, black and mouldy and very bad smell of damp. Our towels were so worn out, thin and grey. I assume they were the dogs towels...yuck. The linen on the bed smelt and looked old. We spent the whole night scratching, no sleep at all. No hot water for first shower...was only Luke warm. At breakfast my husband said something about the scratching we endured all night. It was then that they cleaned down our room, changed the linen, and gave us decent towels. The smell remained. We went out and bought a huge can of dettol spray discenfectant and sprayed the bed, old yellow pillows and linen, could no bear another night like the one we had. We had a better sleep, but still bad damp smell throughout the unit. If you like dogs roaming about, then this is for you, they are constantly near you, with their soggy smell. I do not mind animals but not in the house, or at breakfast.
On a good note, the breakfast was good.
Jeanette was always willing to please.