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out of 1 review
“Neelam's The Grand DUMP - NEVER STAY THERE!”
Neelam's The Grand Hotel is FAR from Grand. DO NOT BELIEVE the pictures on their website. The cutomer service is terrible, starting from the lobby manager Nagraj. He was the worst person I have ever dealt with in the hospitality industry. The pool is filthy, you cannot see the bottom of the pool and there are dead bugs floating every where. The room was disgusting. Inspite of us having paid for the "CP CLUB SELECT SUPERIOR DELUXE" room we were dumped in a regular room, which was no where near superior or deluxe. The couch had a filthy black velvet cover that did not fit the couch but was pinned on. The blankets were like burlap sack material. The bathroom was unacceptable. No running hot water and no shower dividers. So when you took a shower in the freezing cold water, the whole bathroom was wet. There were no amenties provided in the bathroom so if you did not bring shampoo/conditioner/lotion/hairdryer you were out of luck or had to go out shopping. The closet in the room was broken and the safe looked pathetic. Our overall experience at this hotel was HORRENDOUS!!! We will warn as many travellers to NEVER make the same mistake we did.