“More style than substance”

Totally different to traditional Goan hotels, The Park is cool white with funky decor. It's close to some good restaurants and away from busy roads. Most of the staff are friendly and but overall service was lacking. At 50% occupancy we still had to wait over an hour to get into the room. Contrary to the in-room services guide there is no gym, and room to room dialling doesn't work. Housekeeping removed the white robes, often didn't leave water and sometimes we only had one towel to share. The food in the hotel is generally good but main ingredients were often missing and we sent food back on more than one occasion. The deck bar was a good place to enjoy a sundowner but the DJ music was always way too loud. Later on when the bar was busy, service was poor, especially if there was a party on. Other guests staying at the hotel were noisy and had no consideration at all for their fellow guests. Although we complained nothing was said or done. This hotel has so much potential but is a long way off it's obviously self awarded 5 stars.

“Definately not a 5 Star Hotel!!!!!!”

1)Pathetic experience while checking-in. 2) Rooms overly priced.The hotel floors looked worn out. The room floor was dusty when we checked-in. They did not have slippers, bathrobes, dustbins in the room/wash area. We had to ask for each and everything specifically. Slippers were not provided at all. No newspaper..Bathrooms were very small with no latches! 3) They did not have any variety in the breakfast menu. The same menu was served for entire 3 days we stayed there. 4)Though they claim to be a 5-star hotel, they don't have a spa and gym!Their exact location is candolim but they claim it to be on Calangute beach. 5)The most horrible part was checking-out. Even after giving a heads up 2 hour in advance the bill was not ready.We were made to wait for more than 45 minutes. To our shock we were asked to pay for the bed sheet set saying that our tattoo (which was a temporary one) had left some marks on them. We paid around 3k for this. They had also charged us extra for using mini bar in the room which we did even touch actually. They changed the bill twice before giving us the final bill! The front office manager a lady named 'Sumedha' (I guess), was very rude and non co-operative. She was mostly on the phone taking personal calls and made us wait at the reception all this while. She was rude to the staffs as well. Not a pleasant front office representative at all!