Sahil Mahallesi Cevher Dudayev Caddesi, No:53, Basiskele, Kocaeli
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Our Valuable Guest, Greetings from Wellborn Luxury Hotel. Thank you for your excellent review of our hotel. We are pleased to note that you enjoyed the comforts of our hotel including our SPA and our hotel. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Mehmet Zafer ErFront Office Manager
8/10 Good
Khaled
Dec 30, 2023
Khaled
Stayed 1 night in Dec 2023
Response from Mehmet Zafer Er on Mar 16, 2024
Dear Mr. Khaled, Let us thank you for choosing Wellborn Luxury Hotel for your stay and we are glad we were able to meet and exeed your expectations. We would love to have the chance to welcome you back in Basiskele for another stay. With Best Regards, Mehmet Zafer Er Front Office Manager
Dear Al-twaam tour's,Let us thank you for staying with us at Wellborn Luxury Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Basiskele.Kind regards,
10/10 Excellent
Al-twaam tour's
Oct 9, 2023
Al-twaam tour's
Stayed 1 night in Oct 2023
Response from Mehmet Zafer Er on Oct 30, 2023
Dear Al-twaam tour's,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Wellborn Luxury Hotel.Kind regards,
Dear Mr. Mohammad,Thank you for your overall positive response. We are sharing your excitement and awaiting for you to welcome back at Wellborn Luxury Hotel. Best regards,Mehmet Zafer ErFront Office Manager
Dear Abdul baset,Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future. Sincerely,
Dear Antoinette,At Wellborn Luxury Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you.We value your feedback and look forward to welcoming you back soon.Kind regards,
Location is great
Staff very friendly
Expensive to order room service
Breakfast is the best but too high priced
Parking is available for free
Khaled
Stayed 2 nights in Aug 2023
Response from Serra Bozdağ Guest Relations on Aug 15, 2023
Dear Guest,Warm greetings from Wellborn Luxury Hotel.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,Serra BozdağGuest Relations
Response from Serra Bozdağ Guest Relations on Jul 27, 2023
Dear Amer,Thank you for staying in Wellborn Luxury Hotel and sharing your positive rating. We are delighted to hear that you had a positive experience at Wellborn Luxury Hotel and that you appreciated our extensive breakfast buffet. We would love to welcome you back in the nearest future.Best Regards,Serra BozdağGuest Relations
We have clearly stated all of the problems that we have faced during our 4 nights staying at the hotel to their Sales and Marketing Director on 3rd day of our stay. She didn't even take a note any of them. Promised to get back to us all of the reported issues within 1 hour, but she didn't even care of us and our reported issues. They are mostly focused on the local events where they are making most of their income for our understanding and don't care the rest of their clients. Definitely don't recommend this facility, not a worth of the money. Go with your other options.
hasan
Stayed 4 nights in Jun 2023
Response from mze on Jun 21, 2023
Dear Mr. Hasan,Thank you for taking the time to provide feedback regarding your stay. We take our guest’s reviews and comments very seriously, and we have taken your remarks into account. We appreciate having been given the opportunity to address any concerns that may have arisen during your stay with us so that we can continue providing excellent service going forward. On behalf of all staff here at Wellborn Luxury Hotel please accept our sincerest apologies for any dissatisfaction experienced during this visit – rest assured steps will be taken internally in order to ensure similar issues are avoided in future visits by yourself or other guests alike.Mehmet Zafer ErFront Office Manager
10/10 Excellent
Sara
May 30, 2023
Sara
Stayed 1 night in May 2023
Response from mze on Jun 13, 2023
Dear Mrs. Sara,Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future. Sincerely,Mehmet Zafer ErFront Office Manager
Excellent hotel with a great location. A lot of cafes and resturants around the hotel. Helpful and friendly staff. Had a great time during the stay. Thanks to all the staff that made the stay enjoyable.
Abdullah
Stayed 4 nights in Oct 2022
Response from Mehmet Zafer Er on Nov 1, 2022
Dear Mr. Abdullah,First and foremost we would like to thank you for choosing Wellborn Luxury Hotel for your stay. We are proud to know that you enjoyed our friendly staff, cafe and accessible location. We would love to have the chance to welcome you back in Basiskele for another stay.Kind Regards,
10/10 Excellent
Abed elrahman
Sep 29, 2022
Abed elrahman
Stayed 2 nights in Sep 2022
Response from Mehmet Zafer Er on Nov 1, 2022
Dear Abed elrahman, Thank you for the positive feedback. We work hard to offer a warm welcome and make you happy. Hopefully you'll visit us again on your next trip. Kind Regards,
Dear Mr. Haytham,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Wellborn Luxury Hotel. With kind regards
Dear Husam,
Thank you for your positive comments.
We were glad to hear that you enjoyed your stay with us here at Wellborn Luxury Hotel!
We truly hope your next stay with us is just around the corner.
Kind regards,
8/10 Good
nayef
Mar 5, 2022
nayef
Stayed 5 nights in Feb 2022
Response from Mehmet Zafer Er on Mar 14, 2022
Dear Mr. Nayef,
We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Wellborn Luxury Hotel. Hope to have more opportunities in the future to welcome you back.
Kind regards,
The hotel is in a great location, restaurants are around the hotel, great walking site on the shore near the hotel, very helpful and friendly staff.
Ahmad
Stayed 4 nights in Feb 2022
Response from Mehmet Zafer Er on Mar 14, 2022
Dear Mr. Ahmad,
Thank you very much for choosing Wellborn Luxury Hotel for your stay in Basiskele. We are proud to know that you enjoyed our polite staff and convenient location. We would love to have the chance to welcome you back in Basiskele for another stay.
Kind Regards,
Close to beach .. good parking and resturants near by. Staff are great
Ahmad
Stayed 4 nights in Feb 2022
Response from Mehmet Zafer Er on Mar 1, 2022
Dear Guest,
Thank you very much for choosing Wellborn Luxury Hotel for your accommodation. We are very glad that you enjoyed your stay and that you were happy with our staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.
With Kind Regards,
10/10 Excellent
Amer
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Dear Amer,
Many thanks for choosing to visit Wellborn Luxury Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future.
With kind regards,
10/10 Excellent
Esam
Traveled with family
Sep 9, 2021
Liked: Cleanliness, staff & service, room comfort
great hotel great loacation
hotel staff was super friendly we had a free sea view upgrade. breakfast was amazing the room a bit old style
Esam
Stayed 2 nights in Sep 2021
Response from Merve Göktepe on Nov 3, 2021
Dear Guest,
Thank you for your good comment.
We will be happy to see you in our hotel on your next trips.
Best Regards,
Dear Sir, Madam,
Thank you very much for rating your stay in Wellborn Luxury Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are very glad to receive your compliments about our service and our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Wellborn Luxury Hotel.
With Kind Regards,
Dear Mr. Aladdin,
We noted with pleasure the positive rating you have posted on your Wellborn Luxury Hotel experience. And look forward to welcoming you back.
With best regards,
The rooms weren't clean at our first entrance nor through our stay ..
We stayed 6 days, every two days the air conditioner was getting out of srvice due to a general problem at the 'system' as they told us ..
Everyday we were begging them to bring us our daily water and the toilet paper !!
I booked 2 rooms for one night while I was driving from Bursa. However, i called the hotel to postpone my reservation for one night as my car got broken. They said ok, but they were lying. After 5 hours they sent me an email saying we will charge you extra night. I tried to explain that the man who answered my call agreed to do that, and it was not in my control. They said it was a misunderstanding and they have to charge me again full amount.
They have no humanity. They don’t care whatever happen to their guests. They just want to make easy money.
I’ll never visit this hotel
Realy it ls very nice hotel and the hotel location great ,the hotel personals very friendly .i advice any one need to spend good time to go there to see this hotel .good luck for all hotel stsff.
One of the best hotels in Town,starting from location,cleanliness, decoration,breakfast and staff.
We did indeed enjoyed walking to the beach which is 100m from the hotel also there is restaurants and cafes in walking distance but the most important thing was the staff services , thank you gentlemen and keep it up 🌹👍👍👍
It is a very good Hotel and the service is excellent.
My disappointment as my previous message, was that I booked this Hotel, being 30 degrees heat plus. I wished to use their outdoor swimming pool. Sadly the day I arrived they informed me that it was end of season and the pool was not to be used. It was full of water and looked delightful, but I could not use it. I would of stayed in a less expensive hotel, if I had of been aware.
I could not fault this lovely Hotel, staff good and the Hotel and room very clean and comfortable.
My problem being, that I decided to book this Hotel, as it has an outdoor swimming pool. The temperature being in 30 C. The pool was not for use,end of season, but it was still full of water, so this was a huge disappointment. They should inform people if a cut off season for use of pool.
Dear Sir/Madam,
Thank you for choosing to visit Wellborn Luxury Hotel. We have well noted and appreciated your lovely rating! Do look forward to welcoming you back soon.
With best regards,
the hotel is old with no maintenance especially the WC.
not really clean
lots of people and the hotel is not sound prove.
I asked to have the Plug adapter they don't give unless you buy it with 25 lira which is 5X the regular price?? they should make this available and may ask for deposits while returning.
I think there is another hotel nearby is new and 5*
Verified traveler
Stayed 4 nights in Aug 2019
Response from mehmet zafer er on Aug 31, 2019
Dear Sir/Madam,
Allow me to begin by thanking you for having shared your comments about your experience here with us.
It is unfortunate that we had some shortcomings with your holiday.
It would be our pleasure if you could share your contact details to give us the opportunity to learn ways to improve our services.
We thank you in advance and look forward to having you here with us again in the near future.
Best Regards
Mehmet Zafer Er
Front Office Manager
This was my first trip to Turkey. I didn't know what to expect, yet the room was way beyond my expectations. It was beautifully furnished and had a wonderful view of the water. Everyone at the hotel was extremely friendly and most spoke enough English to make communication easy. The breakfast buffet was beyond amazing! Ten times the food selection that you'd find at a typical U.S. hotel. I can't recommend the Wellborn strongly enough!
the rooftop Irish pub doesn't sell Guinness or Murphy's on tap? My room with a sea view had one if you went to the furthest point of the window and stood on your toes! Other than that it was great. Friendly staff and clean and tidy.