Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Excellent position with good views.

Posted Aug 18, 2014
Pros: Friendly staff and good parking.
Well located on the border,allowing day trips to the Gold Coast,hinterland,and the Margaret Olley exhibition at the Murwillumbah Regional Gallery.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location

Posted Aug 15, 2014
Pros: Its proximity to the beach, eateries and airport
Cons: The hotel is showing its age and needs some repair
Location: It is close to Green Mount beach and Coolangatta/Tweed Heads shopping, clubs and restaurants
We use this hotel as a transit point for flights in & out of the Gold Coast
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch N.Z.

Great Location

Posted Aug 14, 2014
Pros: Great shower. Room clean and comfortable. The staff were very friendly and helpful.
Cons: Safety lock on door was broken. Room needs a bit of a spruce up.
Location: Close to beach and close to shopping area. Didn't have time to explore the area this time.
We had a great time wandering around the shops,and walking on the beach. The sunsets and sunrises are amazing. The local people are very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

At Home

Posted Jul 26, 2014
Pros: Everything.
Cons: The wine list and perhaps some nice timber dining suits.
Location: Great for beaches, clubs and drives through the hinterland. It is close to the Gold Coast and Griffith University.
This is an excellent hotel with clean and comfortable rooms many of which have been renovated. My room was on the 10th floor with a stunning view over the Tweed River and heads and an easily accessible balcony to take in the fresh air. The bar and dining facilities are open and airy staffed by delightful, helpful and friendly people. The menu is tasty and adequate while the bar is well stocked with as small wine list (a more extensive wine list would help). Overall, from the friendly greeting by the front desk staff to the very cosy atmosphere of the rooms and the accessibility of facilities and beeches: this is a lovely place to stay.
3 out of 5
by A verified traveler

Pay for what you get.

Posted Jul 21, 2014
Cheap. Needs renovating. No hair dryer or iron in room. Bathroom very old. Comfortable bed but that's about it.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

7th floor a view of the ocean through pine trees

Posted Jul 14, 2014
Nice for a few days ,close to beaches and show venues. Shops close
3 out of 5
by A verified traveler from Melbourne, Australia

Good deal on expedia

Posted Jul 11, 2014
Pros: The hotel was clean and the foyer modern. The rooms were clean and very comfortable. The children loved the pool and the water slide. I liked the spa
Cons: The entrance driveway is looking very dated. The roof above where the cars stop needs a really good clean and paint The garden needs a bit of work
Location: The location was fantastic. Close to shops and beach.
Family trip to Gold Coast. Relaxing day at the beach and one at Wet 'n' Wild.
3 out of 5
Recommended
for Everyone
by Jen from nsw

Very simple room

Posted Jun 27, 2014
Pros: Close to where we had to be.
Cons: More information about the room on the website showing more photos.
Location: We only stayed one night
The room doesn't look like the picture on the website when I booked. The beds looked the same but the room was old. The shower was old. I thought they had done the place up. Maybe it is the rooms on other levels. They need to show more photos of the room so you know what you are going into. Our kettle didn't work it was all rusted inside. I called reception and they made me come down to reception to pick another one up. I waited at reception for ages but no one came so I just took the kettle from the desk and went back up to my room. I thought reception would of bought it up to us as it does have room service and all.
2 out of 5
by Dean from Nelson NZ

A tired hotel needing upgrading

Posted Jun 22, 2014
Pros: location was good as close to restaurants and shops
Cons: as above, needs face lift
Room very tired. Shower head had fallen and shower not usable. used shower in room next to us. TV sound jumped. The hotel in general needs money thrown at it. The $150 we paid seemed too high for state of hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to coolangatta and Twin Towns for Cooly Rock

Posted Jun 17, 2014
Stayed here a few years ago and found it a little shabby. Most definitely an improvement, much cleaner and updated.