Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
74% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Sydney

Like a boarding school

Posted Apr 16, 2015
Pros: ocean view
Cons: training staff, keeping the premise cleaner, functioning utensils
Location: nice location
Impolite staff, semi cleaned rooms, nothing adequate in the apartment, old non functioning utensils
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

close to beach and centre of surfers paradise

Posted Apr 6, 2015
Pros: close to beach
Cons: having room service daily
relaxing, convenient to shops, restaurents and mainly few seconds to the beach, happy customer
2 out of 5
by A verified travelerfrom Singapore

Not good experience

Posted Apr 6, 2015
Not any room service. Room seems never renovated yet. Sofa dirty, no slipper at home, the basic stuff all need to provide by traveller, no teeth paste & brush. Looks very old hotel! The only excellent is the location, the nice sea view just outside the window
2 out of 5
by A verified travelerfrom melbourne

On the beach front/esplanade but disappointing

Posted Mar 17, 2015
Aircondition wasn't working in the first hotel room given. Surprised by the old hotel. Rooms have been refurbished though with an amazing view of the beach from the balcony. 2nd room had aircondition working and the view from the 20th floor was amazing. However, water pressure in the bathroom was very poor. Also, my friend who stayed with me said she could feel the bed springs on her bed. Staff were helpful to try to make things right. Location is what makes up for this old place. Nice pool and right on the beach and a quick walk to surfers as well as the team stop. This was the saving grace. Would have been happy to pay a bit more for a nicer hotel to make the stay more comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brisbane

The view was amazing loved it

Posted Mar 3, 2015
Was a nice place to stay pity the lifts took forever
1 out of 5
by A verified traveler

최악 the worst hotel

Posted Feb 21, 2015
it was the worst hotel in my life. I haven't got back key deposit over a month. No one care about customers. Even the hotel was closed when i came there(8pm).
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Okay

Posted Feb 10, 2015
Pros: View
Cons: Lifts were disappointing. Extremely slow/ slowest lift i have ever used. Needs to be fixed pls.
Location: Location was fantastic, the view from our room was amazing. Room was clean. Nothing nicer than sitting out on the balcony with a coffee admiring the s
The view was amazing from our room. Room was clean. However the place in general needs TLC.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MELBOURNE

beach is across from the hotel

Posted Jan 23, 2015
Pros: very clean and friendly staff
Cons: lifts needs to be fixed
Location: walking distance to shops
swimiming pool was clean and good size. Hotel was within walking distance to shops and restaurant.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Lifts didn't work in a tall building

Posted Jan 18, 2015 on Hotels.com
Good location, terrible time getting up and down to room with multiple long treks up and down stairs. Once in the room though it was great
2 out of 5
by Blake Newmanfrom Australia - VIC - Regional VIC

Posted Jan 14, 2015
Pros: Had a showe
Cons: Elevator broke multiple times
Bed was too small.