Reception

Reviews of Mantra Broadbeach on the Park

Mantra Broadbeach on the Park
2685 Gold Coast Highway, Broadbeach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 362 out of 698 reviews" "
Rating 8 - Good. 249 out of 698 reviews" "
Rating 6 - Okay. 64 out of 698 reviews" "
Rating 4 - Poor. 15 out of 698 reviews" "
Rating 2 - Terrible. 8 out of 698 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This apartment was in an excellent location. Our room was clean, had heaps of storage and easy access to the gym and pool area.
Stayed 2 nights in Mar 2024
Response from Timur M. General Manager on Mar 6, 2024
Dear Paula,Thank you for sharing your experience with us.I am pleased to read you had a great stay with us.We look forward to welcoming you back in the near future.Regards,

4/10 Poor

Louise

Stayed 2 nights in Dec 2023
Response from Timur M. General Manager on Dec 20, 2023
Dear Louise,Thank you for staying at Mantra Broadbeach on the Park.We look forward to welcoming you in the near future.Regards,Timur M.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Timur M. General Manager on Dec 20, 2023
Dear Richard,Thank you for choosing to stay at Mantra Broadbeach on the Park.We look forward to welcoming you back in the near future.Timur M. General Manager

10/10 Excellent

Geoff

Liked: Cleanliness, property conditions & facilities
The 2 bedroom apartment we used was excellent value for us as a family. Kitchen facilities were excellent, plenty of room in the apartment with balcony space, bedrooms with comfortable beds and plenty of cloth hanging space, bathrooms very functional and clean. A most enjoyable stay for us and would recommend to others.
Stayed 2 nights in Nov 2023
Response from Timur M. General Manager on Nov 29, 2023
Dear Geoff,Thank you for choosing to stay at Mantra Broadbeach on the Park. Thank you so much for your great review and we are pleased to read that you had an enjoyable stay with us. We look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Carole, Berwick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious and well appointed. Staff were friendly and helpful. Easy walking distance to shops and lots of local eateries. Beach was a 5 min walk. Local transport at close by and easily navigated.
Stayed 3 nights in Oct 2023
Response from Timur M. General Manager on Oct 13, 2023
Dear Carole,It is amazing to read you had a fantastic stay with us. We look forward to welcoming you back again soon and thank you for choosing to stay at Mantra Broadbeach on the Park.

8/10 Good

John

Liked: Property conditions & facilities
dishwasher had food remnants in it otherwise it was clean, reception service was great lovely staff on all shifts and i think it was the cleaner man as well who was lovely and very helpful.
Stayed 10 nights in Sep 2023
Response from Timur M. General Manager on Oct 13, 2023
Dear John,Thank you for choosing to stay with us. I am pleased to read you had an enjoyable stay with us. I apologise about the dishwasher. We look forward to welcoming you back in the near future.

2/10 Terrible

Toula

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Services were terrible room not up to standard cutlery and crockery very dirty , Wouldn't stay there again,when I complaint to management they apologized but that's not how you keep customer's 🙁
Stayed 6 nights in Jun 2023
Response from Timur M. General Manager on Jul 28, 2023
Dear Toula,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Peter

Stayed 2 nights in Jun 2023
Response from Timur M. General Manager on Jun 30, 2023
Dear Peter,Tank you for choosing to stay at Mantra Broadbeach on the Park.We look forward to welcoming you back in the near future.Regards,Timur M.General Manager

8/10 Good

Ian

Stayed 3 nights in Jun 2023
Response from Timur M. General Manager on Jun 30, 2023
Dear Ian,Thank you for choosing to stay at Mantra Broadbeach on the Park.We look forward to welcoming you back in the near future.Regards,Timur M.General Manager

8/10 Good

Cheryl

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location, clean apartment
Stayed 5 nights in Apr 2023
Response from Timur Mertalioglu, General Manager on May 3, 2023
Dear Cheryl,Thank you for sharing your experience with us and we are pleased to read you had an enjoyable stay with us.We look forward to welcoming you back again in the near future.

6/10 Okay

Jarrod

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The biggest dislike was the mould on the bathroom ceiling
Stayed 2 nights in Apr 2023
Response from Timur Mertalioglu, General Manager on Apr 10, 2023
Dear Krystal,Thank you for sharing your experience with us and I do apologise for this to occur. Please rest assured we will be addressing this shortly with our team. Thank you for choosing to stay with us. .We look forward to welcoming you back.Regards,Timur M.

8/10 Good

Joe

Traveled with family
Liked: Amenities, property conditions & facilities
Nice apartment and good location. One thing have to complain that is the internet was so so slow. Not to mention hard to get it connected, can you believe there's less than 1M speed in 2023? I thought I was back on 2003.
Stayed 2 nights in Apr 2023
Response from Timur Mertalioglu, General Manager on Apr 10, 2023
Dear Joe,Thank you for sharing your experience with us and pleased to read that you enjoyed your stay with us. We are looking to upgrade our wifi soon and it is my big trust that this issue will be resolved soon. We look forward to welcoming you back.Regards,Timur M.

8/10 Good

J

Traveled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2023
Response from Timur Mertalioglu General Manager on Mar 1, 2023
Dear Guest,Thank you for 5 star review. We look forward to welcoming you back in the near future.Regards,Timur MertaliogluGeneral Manager

10/10 Excellent

Eria

Stayed 5 nights in Feb 2023
Response from Timur Mertalioglu General Manager on Feb 28, 2023
Dear Eria,Thank you for leaving 5 star review. We are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back to Mantra Broadbeach on the in the near future. Regards,Timur MertaliogluGeneral Manager

10/10 Excellent

Vrasidas

Stayed 6 nights in Jan 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property location is excellent, close to everything in Broadbeach
Response from Timur Mertalioglu General Manager on Jan 11, 2023
Dear Michelle,Thank you for sharing your experience with us. We are pleased to read you had a great stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Sansanee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation, good cistomer service and get everything you want to stay longer period. Close to the beach.
Response from Timur Mertalioglu General Manager on Jan 1, 2023
Dear Sansane,We very much appreciate your comments regarding your stay at the Mantra Broadbeach on the Park.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also pleased to read that our convenient location did value to your holidays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Timur MertaliogluGeneral Manager

8/10 Good

kate

Traveled with family and small children
Liked: Property conditions & facilities
Apartment was lovely! So spacious, great view. The only few things that weren’t great was we didn’t get any dishwasher powder or dishwashing liquid so couldn’t wash any dishes. Under the couch cushions was really dirty and my son found medication under the couch! And we still haven’t received our security bond back.
Response from Timur Mertalioglu General Manager on Dec 5, 2022
Dear Kate,Thank you for sharing your feedback with us. We are pleased to read you enjoyed your holidays with us. I apologise for around the cleanliness issue that you brought up and we will be addressing this with our team. Also we cancel the bond after guests check out. You may confirm this if you could see pending transaction, otherwise it is released in our end. Regards,

10/10 Excellent

Kristyn

Stayed 3 nights in Oct 2022

8/10 Good

Wayne

Liked: Cleanliness, amenities
Stayed 4 nights in Nov 2022

10/10 Excellent

James

Stayed 3 nights in Nov 2022

10/10 Excellent

Annabel

Traveled with family
Liked: Amenities, property conditions & facilities
Fantastic location, in walking distance to almost everything!
Stayed 3 nights in Nov 2022
Response from Nigel on Nov 18, 2022
Dear Annabel,Thank you for your wonderful feedback. We are so glad you enjoyed your stay and our location is very central to everything.Safe travels back home and hope to see you again soon.Kind RegardsNigel Meyer

8/10 Good

Beverley

Traveled with group
Liked: Amenities
It was disappointing that the bedwoom didn't have decent blinds. Itvwas daylight early and the night lights also shone through them.
Stayed 3 nights in Nov 2022
Response from Nigel on Nov 18, 2022
Dear Beverley,Thank you for your honest feedback. I will certainly pass on your comments to the owners regarding the blinds.I do hope we see you again and I wish you safe travels back home.Kind RegardsNigel Meyer

10/10 Excellent

Madelyn

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful only tiny issue is if your not paying attention when you first get there you may miss the driveway
Response from Nigel on Nov 10, 2022
Dear Madelyn,Many thanks for your kind review. Noted on the feedback and I will pass onto staff to ensure we are advising guests on check in.Kind RegardsNigel MeyerRelief General Manager

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and modern. Close to beach and shops which was very convenient
Stayed 1 night in Oct 2022
Response from Timur Mertalioglu General Manager on Oct 20, 2022
Dear Marilyn,Thank you for sharing your experience with us.I am glad to read that you had a pleasant stay with us and found our hotel meet your expectations.I will certainly share your kind comments with our housekeeping team who work very hard to present our rooms at its best quality. We look forward to welcoming you in the near future.Kind Regards,Timur MertaliogluGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
A gem in Broadbeach
Great stay. Received an upgrade which was lovely. Réception staff were exceptional, so helpful, friendly and welcoming. Room had everything I needed. Comfortable bed. Good view. Easy walk to beach and shops. Secure access when reception closed.
Lounge/bedroom
View from balcony
Stayed 2 nights in Jul 2022
Response from Timur Mertalioglu General Manager on Jul 24, 2022
Dear Susan, Thank you very much for sharing your experience with us and I am extremely pleased that you had a great stay with us. We appreciate for your kind comments and they are the truly rewards of our heart going into our work everyday to greet ourt guests and make your stay a memorable one. We thank you again for choosing to stay at Mantra Broadbeach on the Park and sincerely looking forward to welcoming you back. Kind Regards, Timur Mertalioglu General Manager

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close to the conference centre , very comfortable and I love having great views windows that open and a balcony . Perfect for a work trip .
Stayed 4 nights in May 2022
Response from Timur Mertalioglu General Manager on Jun 4, 2022
Dear Julia, Thank you for sharing your experience with us. I am very pleased to read that you had a great stay at Mantra Broadbeach on the Park while you were at work. We look forward to welcoming you back in the near future. Regards,

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was in a great position. Very close to Conference centre and supermarkets etc. TV did not have a working remote which was annoying. Mentioned it on 1st day of my stay but never fixed. Spa bath didnt work, but only discovered that on last night. Apartment layout was superb
Stayed 4 nights in May 2022

10/10 Excellent

Shona

Stayed 3 nights in Apr 2022

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities
Great location, friendly staff. Room was noisy and was a bit outdated.
Stayed 2 nights in Apr 2022
Response from Timur Mertalioglu, General Manager on Jun 4, 2022
Dear Andrew, Thank you for sharing your experience with us. We thank you for choosing to stay with us and pleased to read that you had an enjoyable stay. We have a periodic refurbishments in place and we will certainly attend the apartment you stayed at. We look forward to welcoming you back in the near future. Regards,

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is situated within walking distance of a alot of good dining options, shopping and a good beach. The noise from traffic could be disconcerting for some gusets. The rooms probably are a little tired but are very comfortable and clean.
Stayed 4 nights in Apr 2022
Response from Timur Mertalioglu, General Manager on Jun 4, 2022
Dear Andrew, Thank you for choosing to stay at Mantra Broadbeach on the Park. We are pleased to read that you had a an enjoyable stay with us and found our central location valuable. Unfortunately, apartments that situated towards the GC highway could be somewhat noisy. We look forward to welcoming you back. Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great location
Great location - all shops restaurants etc at finger tips. Only one block to beach. Attentive and helpful staff. 3 bedroom unit excellent layout with amazing master ensuite!!
Stayed 2 nights in Jan 2022
Response from Timur Mertalioglu General Manager on Jun 4, 2022
Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards,

8/10 Good

Mr Renato

Stayed 3 nights in Feb 2022

6/10 Okay

Chatkaew

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Apartment wasnt very clean, stains on tops, dust and some rubbish left frim previous tenants
Stayed 2 nights in Jan 2022

10/10 Excellent

Michael

Stayed 2 nights in Jul 2021

10/10 Excellent

Dione

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We selected Manta On the Park for its close proximity to the Convention Centre. The room was very clean and nicely fitted out. It had a good sized balcony with new furniture. The car park was free and we actually had 2 spots allocated to us even though we only required 1. The check in staff called me to let me know we could check in early as soon as the room was ready. Front reception staff member was very friendly. We will definitely stay here again next time we need accommodation on the GC.
Stayed 1 night in Dec 2021

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Liked car park and walking distance to the beach. Didn't like dated/old fixtures and no pay tv. Shower screen was rusted and a recent hole had been cut out of the bath spa (maybe to replace pump). lounge looked like something picked up from a street sale.
Stayed 1 night in Oct 2021

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The great location and convenience to shopping and restaurants.
Stayed 2 nights in Sep 2021

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that reception on Sat is only open til noon. We had received an email about "late" checkin process but I deleted that. And then when we arrived, i became very stresses and agitated when I couldnt access the building. I tried to find that email but I couldnt. I was diagnosed on Fri with a medical condition and so we were comin away to reduce my stress (on doctors approval. He had said if going away for the weekend) I actually ended up having to take my meds early I was so stressed. I worked it
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like place because it is central to the Broadbeach area as you can walk to countless restaurants and shops and the Casino if you are interested is a five minute walk. The views are good the staff are all very efficient and friendly.
Stayed 2 nights in Jun 2021

10/10 Excellent

Heikki

Business traveler
Liked: Cleanliness, room comfort
Perfect for Conference Centre
This is as close as you can get to the conference centre without staying at the Star. Very reasonable pricing, clean, modern and spacious, no complaints at all. Everything is a short walk away also, so perfect position.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and fully equipped kitchen, but bed was uneven. Also no reception after 4pm, room not cleaned nightly
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful,all other aspects of hotel are awesome.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A great location and a lovely little unit.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Great property in an awesome location! Checked in late and staff were extremely helpful in advising me what to do.
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Good Location, older apartments
Apartments in need of renovation, limited hours the reception desk is manned. Good Location
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
We came to the Mantra Broadbeach on the park for girls weekend away. The location was in great proximity to various restaurants and fast food outlets. The 2 bedroom apartment had a decent sized lounge and kitchen area. It was perfect for a weekend away for adults but would not recommend for families. There was a lot street noise and siren's that continued through the night. Waking our guests up frequently. Also watch out for elevator 1. The doors slammed shut so quickly on one of our guests that it damaged her elbow. Thr front desk staff were not very helpful when reporting the incident. Other than that we had a very pleasing stay.
Stayed 2 nights in Feb 2021
Response from Scott on Feb 28, 2021
Good Morning, Thank you for leaving a constructive review. I apologise for the issues you had during your stay. Unfortunately the noise in Broadbeach can be loud sometimes and I wish we could be able to reduce it. I have already asked our lift technician to come out and examine the door as I was not aware of any issues but thank you for highlighting this as guest safety is paramount. I do hope we see you back in the future and please enjoy the rest of your week. Kind Regards Scott Carlin General Manager

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021