“Great place for the price”

Crown Towers has a great location and facilities, even if the overall "theme" is fairly dated. Room was very spacious and comfortable. Kitchen amenities were well stocked. Pool areas were beautiful. Only unfortunate thing was not hearing until after we'd left that the Thai restaurant there is considered the best in the Brisbane/GC area by locals. And we didn't try it.

“Great location”

The hotel is in a great location, very close to the beach and surfers. The rooms are very spacious, bath and kitchen were great too. They could do with upgrading some of the equipment - like replacing the cd player with an ipod dock. Would stay again.

“Great hotel for couples and families.”

This hotel is in close proximity to central Surfers, a block away from the beach, 5 minutes to Seaworld and 15 mins to Movieworld. It has a great outdoor and indoor heated pool, kids pool and gym. I was surprised to find a sauna and steam room too. Our room carpet was a bit stained but other than that the condition of the hotel and room was to notch. It's got a resort feel about it as it is quite a large complex with a couple of independent restaurants within. Our room was an apartment suite so we were able to cook, was our clothes and dry them without having to find a laundry or pay for a washing service. A great place for families to stay as well as young couples too as it is close to all entertainment venues in surfers.

“Not Impressed”

Strange to note the hotel management makes a comment on the good reviews, and ignores the bad ones. This is the feeling we got during our stay...our complaints were met with disinterest. I’m not sure how this hotel got a 4.5 star rating, because I have stayed in 3 star hotels that were much nicer than this one. There was one roll of toilet paper; only enough coffee, tea, sugar and milk for 2 days (we were staying 5 days), and we were told if we wanted more we would be charged (yes, charged for toilet paper and coffee in a 4.5 star hotel!) There was only one towel per person (flat and dingy...not white and fluffy), one hand towel and NO face washers. There was no room service or housekeeping service. Even though there was a notice in the room you could request it, we were told it was not available! The decor was quite dated with an old and uncomfortable 2-seater sofa, but room was functional and spacious. TV in lounge room did not work. The room was clean; however, there was some mold in the shower, and cigarette butts were thrown onto our balcony from a room above. Although the hotel was far from fully occupied, our room overlooked the noisy amusement rides across the street, instead of the beautiful scenery advertised. The lobby was in dire need of decoration, but the pool and outdoor landscaping was beautiful! The Thai restaurant downstairs was fabulous! Unfortunately, I would not stay here again.

“More like a 4 star hotel”

For a 4.5 star hotel, I would expect more than 1 roll of toilet paper for a 4 day stay! There was one roll in the room and we were told if we wanted more we would be charged (yes, charged for toilet paper in a 4.5 star hotel!). The level of cleanliness was ok except for: some mould in the shower, cigarette ash on the balcony and lots of dust around the air conditioning vents. The decor was quite dated, but room was functional and spacious. TV in lounge room did not work. Thai restaurant downstairs was wonderful! Cafe inside foyer was extremely expensive. Downstairs pool was lovely and location very close to beach and shops. Having stayed in other 4.5 star hotels I think that this one was not quite up to the star rating.

“Expensive accommodation for disappointing service.”

over price and service like we were staying at a highway motel somewhere in Mexico

“Disappointing stay”

Upon our arrival to the hotel, staff were rude and unaccommodating. We wanted to change to a bigger room and were told 'no, there is nothing avaliable' without even checking on the computers. We then took it upon ourselves to check online and there were plenty of rooms available. Once we got to our room it was a mess; crumbs on the floor, mould on the curtains, stains on the bed linen, finger prints on the glasses and coffee stains in the mugs. not to mention the smell of sewage in the bathroom and the stale smell of the room overall. The hotel staff dismissed our complaint and sent a cleaner up to vacuum as compensation - how pathetic. Our stay was extremely disappointing and the hotel staff (especially their male supervisor) were rude and unwilling to help. I don't know how this is a 4.5 star hotel - there's nothing 4.5 star about it.