Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from melbourne, australia

Great staff and location

Posted Sep 29, 2014
Pros: The staff. I can not say enough nice things about the staff.
Cons: Maintenance and cleanliness levels do need to be improved I'm afraid.
Location: This hotel is in the centre of everything. It is so easy to get to from the airport via public transport, and shopping centres, beach etc very close.
hotel was quite run down. The dishwasher was broken, as was the fan in the bathroom. There was mould in the corners. However, the staff made this place, as well as the location. Everything was easily forgiven purely because of the staff.
3 out of 5
by A verified traveler from Sydney

Three star hotel on highway

Posted Sep 22, 2014
Pros: Outdoor pool area, foyer and undercover secure parking.
Cons: Needs complete upgrade to justify charges. Staff better trained to provide superior customer service.
Location: In the heart of surfers but on highway.
Hotel needs a multi million dollar refurb to bring it up to its former status. Room was small. Hotel needs to be better managed with some of the staff inexperienced and service needs improving. Not value for money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

No car needed, close to beach

Posted Sep 16, 2014
Pros: Close to beach, shops etc
Cons: Maybe the staff could give more information when booking in eg carparking, deals in resturant
Location: Walk out the front door and walk right onto streets with shops
Room and bed nice, bathroom a little small but ok. Room had a microwave, stove top, dishwasher. Nice view of beach and Cavell Avenue. Lots of resturants etc all in walking distance.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great Hotel in an Perfect Location

Posted Sep 9, 2014
Pros: I loved rhe feel of the hotel along with the overall stay. Would completely recommend to absolutely anybody that is looking to stay there
Cons: Make sure that everything within the apartment looks presentable and isn't broken.
Location: The location 80is better than wat any traveller could ask for with it situated in the centre of Surfers Paradise and within 5min of beach and shops
Overall stay within the hotel was great and very enjoyable. The staff were very helpful with all things that needed assistance. Very informative when asked questions as they new the area quite well. The hotel/foyer/public areas were absolutely gorgeous and amazing. The room was also beautiful, clean and very well kept and upgraded to such a standard that it fit well into the hotel, however there were minor presentation issues with the bathroom being quite disregarded with cracks to the mirror as well as having tiles scratched and sides of pieces of the furniture having cracks and parts missing
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Good location, close to shopping and beach

Posted Aug 15, 2014
Pros: Location
Cons: Free WIFI and parking, Perhaps heated swimming pool during winter?
Location: Nearby eateries and shopping. Walking distance to beach.
We had a good stay although daily parking rates was chargeable for hotel guests.
2 out of 5
by A verified traveler from sydney

she needs a makeover

Posted Aug 12, 2014
Pros: what i did like about the hotel is surrounding shop the view of the ocean and the sound of crashing of waves
Cons: the rooms need a makeover the bathroom needs a makeover and better lighting get a spa bath
Location: shopping dining swimming
the beds and pillows are to hard our wet towels were not collected from the bathtub the table in the hall way outside the elevator need a clean and polished need a spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 11, 2014
Pros: everghing
so good to stay in the hotel i stayed there for 5 nights all nights are wonderfull experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to surfers

Posted Jul 20, 2014
Cons: Car parking should be included as it was not the cheapest place to stay
Car parking should be included as it was not the cheapest place to stay
4 out of 5
Recommended
for Everyone
by A verified traveler from cochin

Hi nice hotel

Posted Jul 14, 2014
Nice staff good location. Close to beach
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

Close to everything

Posted Jul 13, 2014
I love the atmosphere in the hotel. And the location is definitely one of the best.