Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified travelerfrom NZ
Very disappointedPosted May 20, 2015
Pros: The central location, the view from the 7th floor and the pool area
Cons: Cleanliness, make the reception area more welcoming and tidy up the horrible car park.
Location: Great location if you want to be close to surfers paradise
I'll start with the positives. Erin at reception was pleasant and the pool area, though too cold to enjoy during our stay looked very nice. Our room was on the 7th floor and we had fantastic views and were fortunately isolated from the street noise that our friends on a lower floor complained about. The bed/mattress was very comfortable. Unfortunately the list of negatives was long and I'm bewildered by previous reviews. On Sunday morning there was a fleet of police cars outside the complex and a search warrant being executed on the appartment adjacent to ours. Not sure what was going on but it lasted for hours with some kid in handcuffs bouncing off the walls in the hallway outside our appartment and not a murmur from the complex staff who were on site to apologise for the inconvenience or explain the circumstances. More police at reception chaperoning more of the adjacent appartments guests and the embarrassment of walking out of a complex ringed with police cars. The toilet brush was disgusting almost vomit inducing and the room presented in poor condition. We were expected to clean it on departure which was difficult to do given the lack of equipment available to do so. A broken vacuum cleaner struggled to lift any dust and the insufficient provision of cleaning agents left us unable to clean to a standard we would expect. Plastic plates, plastic cups enough said about the kitchen utensils. I appreciate that this is 'value/budget' accomodation, but was still disappointed
for Everyoneby A verified traveler
Great LocationPosted May 6, 2015
Pros: Location, big apartment
Cons: Maybe the toilet
Staff are amazing, really enjoyed my stay here, really it's all you need, new Woolworths right across the road, so close to middle of Cavil Ave,
by Paul Needhamfrom New Zealand - Auckland
Posted Feb 11, 2015
Pros: Location, location, location
Cons: Internet service was expensive and only one device could log on at one time
Facilities: Above average; Value: Affordable; Service: Courteous, Internet service was bad; Cleanliness: Hygienic ;
by Kellie spencefrom Australia - QLD - Townsville
Posted Feb 9, 2015
Pros: View and location
Cons: Had to leave
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Pleasant; The girls on the disk were wonderful, very helpful on many occasions
by Corey Wright
Posted Jan 29, 2015
Cons: Car park
Location: Close to everything, Just right, Good views
Facilities: Nice ; Value: Affordable, Low-priced, Economical; Service: Go the extra mile, Outstanding; Central and on main road made it easy to travel
by mick streatfrom Australia - VIC - Ballarat
Posted Sep 30, 2014
Cons: Noisy permenate residents, partied from 11;30 pm until early hours of the morning for 5 nights out of seven.
Facilities: Above average; Value: Affordable; Service: Polite; Cleanliness: Spotless;
by David Ryanfrom Australia - VIC - Bendigo
Posted Jul 11, 2014
Cons: In need of a spruce up
Facilities: Basic; Service: Polite; Run down amenities, bedding looks dirty!!
by Deborah Ingertonfrom Australia - QLD - Cairns
Posted Jul 9, 2014
Pros: River view, size of the apartment, close to surfers, service good as asked for a roller bed which was delivered promptly
Cons: Very noisy, too close to the highway, one roll of toilet paper and had to purchase extra, needs a dishwasher, unit could be cleaner
Facilities: Everyday; Value: Reasonable; Service: Courteous, Friendly and efficient; Cleanliness: Could have been cleaner; Needs updating, needs a dishwasher as had to wash everything before it was used.
by Adrian Edwards
Posted Jul 5, 2014
Cons: Had no hot water one night!!!! >__<
Facilities: Basic; Value: Average price; Service: Basic;
by Jana Hockey
Posted Jun 4, 2014
Pros: Location was fantastic, right in the heart of Surfers Paradise.
Cons: Parking spaces were disgustingly small & I don't have a large car.
Receptions hours of operation were limited, not open early & not open at all late.