Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Wellington
Quiet but close to itPosted Jul 28, 2014
Hotel was perfect for my requirements. Quiet but close enough to the action when wanted. Close to beach short drive to everything else. Nice walk (bout 10 mins) to Broadbeach centre
for Everyoneby A verified traveler from Sydney
Nice resort near shopping center and tram stationPosted Jul 22, 2014
We are new married couple and first time been to Gold Coast. The first impression is the warmth welcome of the hotel's staff. He was so kind and helpful. I love to stay there because it is opposite the shopping mall and near public transports!!!
for Everyoneby A verified traveler from Canada
Comfortable apartmentPosted Jul 16, 2014
Cons: Recycling bins
This is an apartment with fully equipped kitchen, washer, dryer etc. It is great for people who like to be independent when they travel. The apartment is close to the beach and a large shopping center. It is clean and comfortable. I really enjoyed my stay.
for Everyoneby A verified traveler from S.A.
Nice and close to transport and pacific fairPosted Jul 15, 2014
Pros: Was clean
Location: Close to transport, surf club and pacific fair centre. Nice restaurant on side street has great breakfast, can't remeber name it was italian.
Hotel was average. No lift, hard going up and down with case etc. Wasn't mapped well to find way around facilities. Bed was very hard and we were down the back but noisy.
for Everyoneby Ajay & Roshni from Auckland
Very close to BeachPosted Apr 28, 2014
Pros: Very Secure and clean facilities. rooms with good view. Friendly management and helpful staff. close to shopping centre and beach. Very private
Location: good location, close to theme parks, casino. Great for shopping. Ideal for people who love beach and surfing.
It was very clean and very functional and well situated for shops & dinning right opposite Pacific Fair shopping centre. Ideal location for visiting Theme parks.The management were very friendly and helpful.Very affordable as well
for Everyoneby A verified traveler
Great locationPosted Feb 28, 2014
Pros: Large rooms with good size kitchen for meal preparation.
Cons: If you arrive after 9pm be prepared to ring the manager to get information to access your room and garage keys.
Easy access to beach , shopping centre and casino. Clean apartment with good with kitchen facilities. Nice pool and spa, good bar-b-que area,
for Everyoneby Rom from Auckland, NZ
The best budget accomodationPosted Feb 28, 2014
Pros: Internet connectivity was better than most. Bus stops are nearby in case you want to go to the theme parks. Pacific Fair is across the road. The SPA!!
Cons: They don't have a lift (very minor detail for me)
Location: Pacific Fair Mall (Coles,KMart, Myers), beach is only 2 blocks away, near bus stops to theme parks.
Since you rent out a self contained apartment, you will be basically allowed to cook your own food, do your laundry, clean up your own mess, etc. Internet connectivity was better than other hotels we stayed in. And the best thing about Portobello is it is just across the road from a very large mall (Pacific Fair). The beach is just 2 blocks behind Portobello, and in case you find the beach too cold or too rough for your taste, there are the indoor heated pool & SPA(!!!). A home away from home since they provide you with a full kitchen (microwave included), a washer/dryer for your clothes, a clothes iron complete with ironing horse.
for Everyoneby A verified traveler
apartmentPosted Jan 22, 2014
Good, clean modern apartment. good inside, small but nice heated pool. close to big shopping centre, just across the road. 500mtr walk to the casino, easy for taxis. undercover secure parking, good safe place to stay. will go back again
for Couplesby Cline from Sydney
Convenient and CleanPosted Jan 13, 2014
Pros: There is an air con in the hotel and we got what we expected and needed.
Cons: We stayed for 4 nights but only got small amount of soap/shampoo.
Location: It's right opposite of pacific fair the shopping mall and a 5-10 minutes walk to beach and restaurants
by A verified traveler
Clean the room your self... or elsePosted Jan 5, 2014
Pros: The pool was very nice
Location: Close to beach, opposite large shopping mall, a range of restaurants near by.
One set of towels provided for a 6 night stay. They do not change these or service the room at all. you are charged if you don't empty out the bins yourself. You are expected to provide your own toilet paper and cleaning products for the room. Reception was open at most for 2 hours on any day during the busiest holiday time of the entire year. If you are not prepared to work during the Christmas and New Year period then you shouldn't work in hospitality. Payed extra per night for them to provide 2 sheets and a towel for an extra person. This might be ok if they made up the bed each day and replaced the towels, but as they didn't this charge is unreasonable. I have never as bad service at any form of holiday accomodation, and I have stayed in the entire range from back packers through to 5 star.
Comment from Hotel Management
May 20, 2014 by MANAGEMENT, Hotel Management
Yes these are self contained apartments, which means they are self contained? If your stay was a little longer you would have received a service mid way through your stay however 6 days just falls short of that. Regarding the rubbish it is clearly stated in the compendium and the check in registration that the apartment is to be left in the same condition as you entered it. Now we don't expect you to get out the vacuum and do a full clean but just do the dishes and remove your rubbish to the bin out the back most guests are happy with this and it's not to hard is it? So you also think that having another extra person staying for a night at a cost of $25 was 'unreasonable' give me strength you are having a laugh, are a career complainer?