Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from auckland

A great resort for the price

Posted Aug 20, 2014
This resort is located in centre of broad beach, great location but very quiet. Room has full kitchen, laundry, two balconies, sunny all day. But on the other side, extra tea coffee, toilet paper, dish wash liquid all at extra cost, no room service till we leave (8 days). Taken everything into consideration it is a great resort for the price you pay. We would definite come back again.
4 out of 5
for Everyone
by A verified traveler from New Zealand

Well located quite location

Posted Aug 19, 2014
Pros: Its location and the fact that there was little traffic noise.
Cons: Yes, the bathroom cupboard doors under the vanity and the hot plates in the kitchen stove
Location: Really easy access to trams, takeaway foods, restaurants, and small grocery. Also not far from the beach
We enjoyed our stay at Santana Resort. Our room was well presented and beautifully clean, and really comfortable. The cupboard doors under the vanity in the bathroom were shabby and the hot plates on the stove in the kitchen were tired. The patio was a great space to enjoy being out in the sun, but the plants in the pots were really in need of TLC and the patio was in need of a clean.
3 out of 5
for Families
by A verified traveler from Melbourne, Vic

Good experience for a budget resort

Posted Aug 11, 2014
Pros: Loved the spa, used it twice a day. Great location, we did a fair bit of touristy stuff and it was close to most stuff.
Cons: Little things in the rooms, as above the stove top elements could have been cleaner.
Location: Quieter area than Surfers but about 20 minute walk into surfers. Lots of stuff within 5 minute drive, mini-golf ranges, theme parks about 25 minutes.
Some things were great and some things were average. The rooms were good and had all we needed. The stove top elements were rusty but still worked, the washers in the bathroom need replacing. The facilities were great, safe off street parking, really clean and good BBQ area. Pool and spa clean and well looked after.
3 out of 5
by A verified traveler from Melbourne

No one on site.

Posted Jul 31, 2014
Pros: Yes it was inexpensive.
Cons: Service and repair the fridge.
I arrived approx. 4.30 Saturday afternoon. I received my keys via safety box. Their was no hair dryer in the room and I had to wait until the Monday to wash hair. Small item but very necessary. Understand you may loose some via theft but you take a credit card amount to cover this. Also the fridge does not work properly and all my items for dinner were frozen solid and unusable.
4 out of 5
for Everyone
by A verified traveler

Great value

Posted May 27, 2014
Great value, good location, walking distance to broad beach and surfers.
4 out of 5
for Everyone
by Brooke from ballarat

nice hotel close to everything

Posted Apr 12, 2014
Pros: we loved the pool and the spa. and that the room has everything that we needed,
Cons: the room could be a little updated. it was a bit old and falling apart.
Location: the location was great. close to the shops and just a short walk to the beach.
we had a great 10 day stay at the santana resort. it was close to all the shops and restaurants.
2 out of 5
by glen from NZ

average basic hotel. only one road back from beach

Posted Apr 5, 2014
Pros: Close to beach and walk able distance to shops
Location: Beach, shops night markets
No advertisement of only being serviced once every 7 days. Disappointed to find only one small soap and one small toilet roll supplied. Took one hour to resolved booking error on arrival due to no staff over weekend. Owners seemed more interested in selling than customer care. If you want a basic place to stay within the budget it served its purpose. will not go back again.
5 out of 5
by Rychelle from Melbourne

Awesomeness all around!

Posted Mar 24, 2014 on Hotels.com
Place looked lovely, service was great and the location was amazing for what I needed. Would stay there again, probably my new go to place on the Gold Coast!
4 out of 5
for Families
by Ksen from Toronto, Canada

Good sized apartment/hotel.

Posted Mar 12, 2014
Pros: Size of the room/apartment. Good kitchen.
Cons: Get rid of the little ants in the room.
Location: Walking distance to the beach, but you'd have to walk a bit to get to the lifeguard patrolled swimming. 10-15 minute walk to Broadbeach mall. Quiet.
I stayed in a one-bedroom apartment with my friend for 2 nights. The location was nice and quiet, a 10-15 minute walk to Broadbeach, and the bus stop was right out front. The room was nice with a fairly large, updated kitchen. We were able to cook full meals with the kitchen items provided. Overall, I would recommend it, although there were some tiny ants in the kitchen and living room.
4 out of 5
for Everyone
by A verified traveler

on the GC

Posted Mar 6, 2014
Pros: good location, good price
Cons: possible needs a make over as getting dated. Needs WiFi
A good place to stay, we will be back. good value and had all the features. would be good if it had WiFi