Ratings based on 203 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Brisbane
Great location, great roomPosted Apr 28, 2015 on Wotif
Our room on the north-western side of the venue has a great mix of ocean and parkland views and, for a centrally located resort, was wonderfully quiet. Thank you for a relaxing weekend
by A verified traveler from Brisbane
Close to beach and restaurantsPosted Apr 27, 2015 on Wotif
Cons: Arrivals after 5pm, having lights working in the apartment - we struggled in the darkness.
Location: Beautiful beach, lots of great coffee and cafes, easy transport, love the headland walks and endless beaches.
Great location, and comfortable accommodation. The limited reception hours and very extreme building security make it difficult for public holiday weekend arrivals, and difficult to get small issues dealt with easily on arrival. Pool area is lovely and the views are wonderful.
by A verified traveler
Nice hotel terrible customer servicePosted Apr 14, 2015 on Wotif
Beautiful room, but bed was way to hard on myself and my partner. And when we ran out of toilet paper (one roll for 4nights) the lady at reception told us to go buy our own. $140 a night to pay for your own toilet paper, never been told that at any place I've stayed before!
for Everyoneby A verified traveler from Long Jetty NSW
Great locationPosted Apr 12, 2015 on Wotif
Pros: Location and access to everything we needed
Cons: Opening hours of reception over the Easter break
The hotel was near the shops, restaurants and the beach.
for Familiesby A verified traveler
fantastic and convenientPosted Mar 21, 2015 on Hotels
Great check in staff, friendly and helpful. Room was great only issue was there was only one blanket and reception hours didn't suit our plans to get another one But not a bug deal.
by REBECCA from Australia - VIC - Regional VIC
Posted Mar 7, 2015 on Wotif
Pros: Location - Burleigh Heads is such a beautiful spot and Swell was the perfect location to beach and James Street.
Cons: There was a distasteful smell in the room we stayed in.
Facilities: Nice ; Value: Affordable; Service: Good; Cleanliness: Pleasant;
Recommendedby A verified traveler
Posted Feb 27, 2015 on Hotels
Posted Feb 27, 2015 on Wotif
Comment from Hotel Management
Feb 27, 2015
Thank you for taking then time to review our property. We look forward to seeing you again soon.
for Familiesby Guy from israel
swell time at awell resortPosted Feb 22, 2015 on Hotels
It is such a nice, clean, welcoming stay. That's why we stay another week…
by Neil from Australia - VIC - Regional VIC
Posted Feb 6, 2015 on Wotif
Pros: Location and is a very clean resort to stay at. We always stay at swell because it is central to the coast and we live surfing and eating out there
Cons: Normally everytime we stay there I would say excellent. The only thing we didn't like is the room had a slight sour smell to it due to the a/c filter
Overall I have both lived and had holidays at swell. I wouldn't stay anywhere else on the coast due to location, cleanliness and value for money