Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

very nice, lovely ocean view, handy to everywhere

Posted Sep 6, 2014
We just loved it and we will book there soon to have another great holiday because its a very nice hotel and we loved the ocean view from our hotel apartment. thanks
2 out of 5
by A verified traveler from G

Would not recommend

Posted Aug 25, 2014
Thought we would go on a romantic escape for 2 nights at the Gold Coast, we for there and had no issues accessing our room as it was after hours. We were starving and it was past 7.30pm so thought we would make dinner.. However the oven was broken and there is no 24 hour reception. We then went to enjoy the indoor spa and sauna (a big reason for booking) yet this was closed due to works.. Yet nowhere on the website or in reception areas did it advise us of this. So we went and informed reception the next morning, we were offered a room change or a $100 dining voucher (which didn't help the money we already spent). We elected for a room change as we had bought food with us and there was limited options for their voucher, when we inquired about upgrade costs we were informed it was to be hundreds more. The room change offered us a rude and early wake up call due to construction occurring in the hotel, in a room with broken curtains and sub-standard bathroom that felt dirty! Would not recommend at all!
2 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Hotel close to the beach

Posted Aug 22, 2014
Pros: Facilities are great, close to shops and beaches.
Cons: Reception staff were polite & friendly but nothing was done to compensate me for the uncleaned room, foxtel, i was charged for the phone call.
Location: close to beaches and shops in heart of surfers paradise.
I normally love this hotel, but my latest experience there wasn't great. We arrived to our room to find it had not been cleaned, literally someone had left there starbucks drink, dirty towels and toiletries. So we were moved to another room with just oh sorry about that. On our second night, our foxtel went off at 6pm, I rang reception and was told not much they could do cause it was after hours, so i should try calling foxtel myself and if they can't help i would have to wait til morning. Foxtel could not help as i was not the account holder. Anyway on check out i was given my bill and was charged the phone call of $1.60 to foxtel. I explained everything to reception staff again and was just told oh well sorry. It is a beautiful hotel with great facilities and close to shops and beach. But i will look elsewhere from now as there was no care factory for the uncleaned room or the foxtel going out or that i even got charged for the phone call. I was really disappointed with my stay this time.
1 out of 5
by A verified traveler from Queensland

Probably won't stay here again

Posted Aug 19, 2014
This is the worst place I've stayed in the gold coast. Considering the amount I paid I expected it to be fantastic. There were spider webs all over the place, the toilets weren't cleaned, shower had mould and to top it when I went to get a mug out it still had tea stains as though nothing was washed. Very disappointed and wouldn't NOT recommend it to anyone
4 out of 5
Recommended
for Families
by A verified traveler

The location is very close to all the shoppingmall

Posted Aug 3, 2014
Pros: It is very comfort.
Cons: more sign for the parking. I found it difficult to find the entrance of the parking, even the staffs already draw the map, still hard to find it.
Very close to the shopping place and the beach. But there is two things I want to say. The first thing is the carpark is very hard to find the entrance. The second thing is needing more sign or instructions in the wellcome letter or inside the hotel room. Becasue when we stay, we haven't been tell to throw the rubbish by ourself until we ask the reception when check out. I wish this will be inprove.
Comment from Hotel Management
Aug 23, 2014 by Melissa, Hotel Management
Thank you for your feedback. I am glad to see your enjoyed your time at our resort and made the most of its excellent location and world class facilities. The body Corporate are in the process of arranging additional signage for the car park entrances, and the information regarding rubbish removal is stated in our welcome letter which is issues to all guests on arrival. We look forward to welcoming you back to the resort in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Nice family hotel having lots of thinks for kids

Posted Jul 19, 2014
Pros: Location
Cons: Bed were not comfortable , kitchen appliances were old and room furniture was average.
Location: Good convenient location
Good hotel, Nice family hotel having lots of thinks for kids. Very convenient location.
Comment from Hotel Management
Aug 23, 2014 by Melissa, Hotel Management
Thank you for your feedback. We pride ourselves on being a family friendly resort and are glad to see you agree. I am sorry you found the beds uncomfortable. We are currently in the process of assessing all apartments to ensure they are being held to the 4 star standard we expect. I hope you will return to the resort in the future to experience these changes for yourself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Fantastic room and central location

Posted Jul 10, 2014
Great experience! Clean, well equipped apartment with a nice view. Incredible lagoon pool and spa. Quick easy check in and out by friendly staff. Central location close to beach, shops and buses. Very enjoyable and relaxed stay.
4 out of 5
Recommended
for Everyone
by Dav from Kyabram vic Australia

Great place to stay close to everthing

Posted Jun 28, 2014
Pros: The space in the rooms. you didnt fell squash in.
Location: Great location. Short walk to cavil av.Shops Food corps.Beach
The Chevron Renaissance has all you need. In out door pools a great beach setting on the 5th floor.
4 out of 5
Recommended
for Everyone
by Mrs De Windt from melbourne

Nice hotel, close to all the restaraunts and shops

Posted Jun 26, 2014
We flew in at 8am and check in isn't until 2pm, however they got our room ready and let us check in at 9! The staff were super friendly, the pools were nice (would have proffered a deeper pool for adults... Both pools were shallow and the indoor pool was closed) apart from that it was a nice place to stay, would stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location.

Posted Jun 16, 2014
Beautiful place. Outdoor area was stunning, views from our room spectacular. Room was very spacious, heaps of storage, comfortable beds, pillows, couch. Room wasn't the cleanest, very dirty behind beds and under couches with chips and rubbish. The curtain in the main bedroom was shorter than the window so was very light in the room. Overall we really liked it and would recommend the hotel, just needs to be cleaned better.