Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect we wanted for nothing didn't need to leave

Posted Apr 16, 2015
Best accommodation well appointed rooms facilities were awesome with all amenities catered for guests in mind
Comment from Hotel Management
Apr 24, 2015 by Melanie, Hotel Management
See you again soon and thank you for your great review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Child friendly resort close to the beach

Posted Apr 14, 2015
Pros: All the heated pools, the kids splash area, the restaurant on the deck by the pool and kids club.
Cons: The tiles are just a bit slippery
We've never been to a child friendly resort and was pleasantly surprised by all the options for swimming and kids activities. We shouldn't even have booked the theme parks because there was more than enough to do. Beach just a short walk away. Beautiful beach. We would definitely visit again and recommend it to anybody.
Comment from Hotel Management
Apr 24, 2015 by Melanie, Hotel Management
Excellent to hear! We love recommendations and really appreciate you spreading the word out about our great Resort. See you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Family hotel with good facilities for the kids.

Posted Apr 10, 2015
Our family of four have stayed at the hotel a couple of times and will most likely stay again. The outdoor activities for the kids is the main attraction along with the ease of access to all Gold Coast attractions. The rooms are a little dated but comfortable enough. The gym is more of a fitness room than a gym as there is no free weights or weight bench. I'd recommend this hotel to family's looking for an easy going holiday.
Comment from Hotel Management
Apr 24, 2015 by Melanie, Hotel Management
Thanks for taking the time to post your review. We would love to have you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom taiwan

better than my expectation

Posted Feb 28, 2015
Pros: The room is clean.
Cons: No.
Location: Surfer paradise for tour visit such like boat cruise.
Very nice for this hotel. My son and I like this hotel very much.
Comment from Hotel Management
Mar 20, 2015 by Melanie, Hotel Management
Great to hear that you both enjoyed your stay with us. See you soon. Regards Melanie Reid
3 out of 5
Recommended
for Couples
by Surinderfrom Edmonton

Visting from Canada

Posted Jan 24, 2015 on Hotels.com
The front desk staff were very pleasant and curteous. We were disappointed with the quality of the furnishing . The sofa was dirty and stained badly.The location is right on the highway and is very noisey at night. The tennis court is poor shape and I was unable to use it because it is a hotel catering to families and kids . The court and the pools were occupied by noisey kids most of the time.
Comment from Hotel Management
Feb 12, 2015 by Melanie, Hotel Management
Dear Sunrider Thank you for taking the time to review your stay with us and we appreciate your feedback. Yes we are certainly family focused so do tend to have children around the resort, however we also have a designated adults only pool as well as a day spa for that getaway treatment. Kind regards Melanie
3 out of 5
by Marilla Cheslettfrom Australia - QLD - Townsville

Posted Jan 16, 2015
Pros: Water slide for the kids
Cons: Rooms are really old, and bedding is way old.
Location: Close to everything
Facilities: Tired; Value: Could be better; Service: Professional; Cleanliness: Clean;
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great for kids

Posted Jan 12, 2015
We have a six year old who loved the facilities. From the water park to the cinema, this place was brilliant. Highly recommended for a family stay but don't expect top class meals or device in the restaurant. It was very basic with staff that expect you to do everything yourself and offer little service, this was the only criticism in an otherwise great stay.
Comment from Hotel Management
Mar 6, 2015 by Melanie, Hotel Management
Hi Robbie, thanks so much for your feedback. I am pleased to hear that you all enjoyed your stay and I would be happy to share your comments with the rest of our team so that we can continue to improve our standards. Thanks again. Melanie
4 out of 5
Recommended
for Families
by A verified travelerfrom Victoria

Location

Posted Jan 7, 2015
Pros: Location was good.
Cons: Room was looking a little tired. Could improve the furniture to more updated and comfortable. Beds could be updated also.
Location: The location was good. An easy walk to Broadbeach; Pacific Fair Shopping Centre and bus right outside the door.
Location was great; close to beach and facilities. The Deck Cafe was a great place to eat and the Convenience Store was also great to get all you needed; eg milk, bread, ice-cream, whatever you needed.
5 out of 5
by Juliet Winterfrom Australia - QLD - Townsville

Posted Jan 5, 2015
Pros: Kids can play in all weather at Splash Zone.
Cons: Not walking distants to shopping centre.
Facilities: Home away from home; Service: Friendly; Wifi is terrible.
5 out of 5
by Sandra Prosserfrom Australia - QLD - Brisbane

Posted Dec 28, 2014
Pros: Kids Club
Location: Wonderful
Facilities: Outstanding; Value: Great deal; Service: Outstanding; Cleanliness: Spotless;