Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.0 Service & staff
4.5 Room comfort
4.0 Hotel condition
They paid and stayed.
Recommendedby A verified traveler from victoria
Victoria Square ApartmentsPosted Aug 18, 2013 on Hotels.com
This was a great property and location. Definately stay here again, rather than staying in Surfers Paradise.
for Everyoneby A verified traveler
Rude manager/caretaker but nice apartmentPosted Jul 23, 2012
Cons: Manager's attitude
Location: Excellent location in the heart of Broadbeach near bars, resturant, beach and casino.
No staff on check-in. Advised via intercom to collect keys in envelope from safe, so took the only envelope in there. Got to room & then had a knock on door. Manager/caretaker informed us "you took wrong keys, you're in wrong room, you need to come back downstairs as the other people for this room are here". We informed him that we had done as instructed but he said "I didn't have a credit card for you and didn't know if you would even turn up!" then walked off. Handed keys over to the other family at reception and apologised to them for the confusion and delay. They were fine about it. The manager was rude and ignorant towards us the entire time and treated us like we were stupid and putting him out. He never apologised to us for the mix up and when we apologised for the error he just said 'no worries'. I was very upset and angry at his behaviour but didn't want to make an issue of it and spoil our evening. Having said all that, the apartment was ideally located for our evenings requirements and was clean and comfortable. I would use it again now I know about the 'safe' and how to check in.