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Reviews of Holiday Inn Express & Suites Gonzales, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Gonzales, an IHG Hotel
2806 West Highway 30, Gonzales, LA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 385 out of 488 reviews" "
Rating 8 - Good. 79 out of 488 reviews" "
Rating 6 - Okay. 12 out of 488 reviews" "
Rating 4 - Poor. 3 out of 488 reviews" "
Rating 2 - Terrible. 9 out of 488 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They shoild offer a shuttle
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. It was clean, safe and employees were all helpful and smiley! I would most definitley stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Traveled with partner
It was very clean and staff was very friendly. Also enjoyed the quietness . We were able to relax and enjoy our stay !! Can’t wait to book again
Stayed 2 nights in Mar 2024

8/10 Good

LaShondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the price. I thought it was too expensive. It was the highest priced HI Express we stayed in so far on our trip. This was the 4th.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mia, Bressler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Oscar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jan 2024

8/10 Good

Ramonalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

yanglong

Stayed 1 night in Jan 2024

10/10 Excellent

Luana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean& quiet. Bed was very comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Stayed 14 nights in Dec 2023

8/10 Good

Patti

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Frederica

Traveled with partner
Liked: Amenities, property conditions & facilities
It’s being renovated so it was a bit out of place
Stayed 1 night in Dec 2023

2/10 Terrible

Charles

Canceled my reservation… my address is too close.
My reservation was canceled by the hotel because my address is within 30 miles of the facility. The person canceling my reservation didn’t bother to ask, but would have learned I was making the reservation for visiting family from out of town and not for myself. I guess my money isn’t worth the same because my address is too close to the hotel and they would rather have a vacancy than a “local”…. Unbelievably bad business and poor treatment of a member of their IHG program. Being an IHG member I expected more consideration.
Stayed 1 night in Dec 2023

10/10 Excellent

Garett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jacob

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Darriell, New roads

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean , room was clean , sheets were clean , bed was comfortable . our safe was great .. keep up the good work !
Stayed 2 nights in Dec 2023

10/10 Excellent

Gerald

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice quiet secure place too stay
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and clean rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Clinton

Traveled with family
Liked: Amenities
We always stay here when we come to this area for Brazilian Jiu Jitsu tournaments. Always very consistent. Clean, quiet - staff is helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Donnie

Stayed 1 night in Oct 2023

10/10 Excellent

Gerry, Moss Bluff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, clean
Stayed 1 night in Oct 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, and easy.
Stayed 1 night in Oct 2023

8/10 Good

Mark Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were friendly and helpful.
Stayed 3 nights in Sep 2023

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent breakfast
Friendly staff. Excellent, excellent breakfast. Nice shower
Stayed 1 night in Sep 2023

10/10 Excellent

Gerry, Moss Bluff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining and shopping and any other need, comfortable hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Lindsey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing from the start of our stay to the very end! We always stay here during soccer tournaments (twice a year) and we’re always happy with our room and service!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy about how I was treated. Clean and spacious.
Stayed 1 night in Sep 2023

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean rooms, beds, attendants very friendly and courteous. Very enjoyable stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Zondra Wright

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property last year, the staff was just as lovely. The cleanliness of the property is also noteworthy. It REALLY makes a difference in your stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Schnell

Stayed 2 nights in Sep 2023

10/10 Excellent

COURTNEY

Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa, Forest Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable. The bow ties on the toilet paper rolls were the coolest thing I’ve ever seen. Way better than the towel animals on cruise ships! It was a very nice touch. The room was modern up to date not run down at all. I would definitely use this hotel again.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and very helpful staff. Stay here if you need to if you’re in the area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was 10/10! Ms. Jacqueline at the front desk was AMAZING! The room was spacious, clean and very comfortable. The pool was warm, clean and provides towels and space for us to be able to spread out and have fun! The breakfast had many choices and the older lady who worked in the breakfast area was super sweet. Will definitely make this our go to anytime we need in that area.
Stayed 1 night in Jul 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Latricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!
I love my stay. The hotel is beautiful and I love the location!
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second recent stay at this hotel. The staff is consistently helpful, friendly and prompt. We stayed on two different floors and both were very, very clean and updated. We were very thankful for the comfortable stay here and would definitely recommend this hotel to others!

10/10 Excellent

Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good stay at this hotel. The staff was friendly, breakfast was fresh, room was updated and very clean. Our room's toilet wasn't working when we arrived, and they moved us immediately to another room. We were very pleased with the service and cleanliness of this hotel. Location was very close to the highway and easily accessible. The area felt safe and quiet. A wonderful stopping point for us!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where we needed to go.
Stayed 3 nights in Jul 2023

8/10 Good

Nancibelle, WESTLAKE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really clean, beds comfortable, sheets were GREAT. The staff was very friendly, knowledgeable and helpful. I would have rated all Excellent but the pool was really cloudy and yucky.
Stayed 1 night in Jul 2023

8/10 Good

Donneiko

Traveled with family
The property was very clean. Beautiful decor soon as you walk in. Our suites was nice. Very clean with extra sleeping space & bedding. Free breakfast was provided and you can’t beat free. My only issue was that the pool needed cleaning. It was very cloudy water so much that you saw it soon as you walked up to it & you couldn’t see going under the water either! Other than that it’s worth it to stay at this location!
Stayed 1 night in Jul 2023

10/10 Excellent

KELLEE

Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. Very beautiful, nice people and quality rooms. Would definitely come back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Carl

Stayed 1 night in Jun 2023