Seasonal outdoor pool

Reviews of Quality Inn Goodlettsville

2.5 out of 5
Quality Inn Goodlettsville
925 Conference Dr, Goodlettsville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 768 reviews" "
Rating 8 - Good. 291 out of 768 reviews" "
Rating 6 - Okay. 172 out of 768 reviews" "
Rating 4 - Poor. 74 out of 768 reviews" "
Rating 2 - Terrible. 55 out of 768 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Need to clean up behind the motel Trashy landscaping a mess
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Mark,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the current condition of our landscaping. Our team will address the issue promptly to ensure that the area behind the motel is cleaned up and maintained to the highest standards.Your feedback is invaluable to us, as it helps us identify areas for improvement and take action to enhance the overall guest experience. We appreciate your understanding and patience as we work to rectify the situation.If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We truly value your input and strive to provide a comfortable and enjoyable stay for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Regards,Quality Inn.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hosts. A little dated in places but clean and quiet.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Jeffrey,We are glad to hear that you enjoyed your stay with us and that you found our hosts to be welcoming and accommodating. Your feedback is valuable to us, and we appreciate your understanding regarding certain areas of the hotel that may be a bit dated.Ensuring a clean and peaceful environment for our guests is a priority for us, and we are pleased that you found your accommodations to be clean and quiet. We are constantly working to improve our facilities and services, and we will take your comments into consideration as we strive to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We value your feedback and appreciate your patronage.Regards,Quality Inn.

4/10 Poor

Stacey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets, bedding, and pillows were filthy.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear stacey,We are deeply sorry to learn about the unsatisfactory cleanliness of the sheets, bedding, and pillows during your stay. Please accept our sincere apologies for this oversight. Maintaining high cleanliness standards is a top priority for us, and we are disappointed that we fell short in this aspect during your visit.Your feedback is invaluable to us, and we will immediately address this issue with our housekeeping team to ensure that proper measures are taken to prevent such occurrences in the future. We appreciate you bringing this to our attention so that we can take the necessary steps to improve our services.If there is anything else you would like to address or if you have any further feedback, please feel free to reach out. We value your input and will use it to enhance our guest experience. Thank you for sharing your concerns with us.Regards,Quality Inn.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like that the indoor pool was closed
Stayed 4 nights in Mar 2024
Response from GM on Mar 23, 2024
Dear Debbie,We understand your disappointment regarding the closure of the indoor pool. Your feedback is important to us, and we apologize for any inconvenience this may have caused during your stay.Please know that the decision to close the indoor pool may have been due to maintenance, cleaning, or other operational reasons to ensure the safety and enjoyment of all guests. We strive to maintain our facilities at the highest standards, and occasionally closures are necessary to carry out necessary work.We appreciate your understanding and patience in this matter. If you have any specific concerns or if there is anything else we can do to enhance your experience, please let us know. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Thank you for your understanding.Regards,Quality INN.

8/10 Good

Belinda

Traveled with partner
The noise from people running , yelling and slamming doors through the night was unbearable!!! I didn’t sleep at all - I am sitting here typing this totally exhausted!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Karl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Karl,Thank you for considering leaving a good rating review! We truly appreciate your feedback and are glad to hear that you had a positive experience at our hotel. Our team works hard to ensure that all our guests have a comfortable and enjoyable stay, and we are delighted that we met your expectations. Your support and kind words are valued, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please let us know. Thank you for choosing to stay with us!

10/10 Excellent

Arlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very nice super easy to check in and out very clean
Stayed 2 nights in Feb 2024
Response from GM on Feb 22, 2024
Dear Arlene,Thank you for your kind words! We are delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to ensure that check-in and check-out processes are smooth and efficient for our guests. We also take great pride in maintaining a clean environment to ensure your comfort and well-being. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!Regards,Quality Inn.

10/10 Excellent

Terry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very affordable
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Terry,Thank you for your positive feedback! We are glad to hear that you found our hotel very nice and affordable. We strive to provide value for our guests and are pleased that you enjoyed your stay with us. We hope to welcome you back again in the future. If you have any other feedback or suggestions, please feel free to let us know. Your satisfaction is our top priority!Regards,Quality Inn,GM

4/10 Poor

Cody

Liked: Staff & service
Disliked: Cleanliness
Don’t like that after working all day long around loud noises I have to go to my hotel room and hear the same thing bc there remodeling! Would of been nice to been moved, or maybe them not working till 7-8pm
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Dear Cody,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the construction noise during your stay. We understand that after a long day of work, it can be frustrating to come back to more noise in your hotel room.We strive to provide our guests with a comfortable and peaceful stay, and we are sorry to hear that your experience was impacted by the ongoing remodeling. Your feedback regarding the noise extending until late evening is duly noted, and we will address this concern with our construction team to ensure that it is handled appropriately.We regret that we were not able to offer you a different room to provide a quieter experience. Your satisfaction is important to us, and we always aim to accommodate any request to the best of our ability. We apologize for any inconvenience this may have caused.Thank you for bringing this matter to our attention. We appreciate your understanding and hope that, despite this experience, you will consider staying with us in the future. Your feedback allows us to continually improve our services and ensure that all our guests have a pleasant stay.Best regards,GM

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

reg

Stayed 1 night in Dec 2023
Response from GM on Mar 14, 2024
Dear Reg,Thank you for rating your experience with us. We appreciate your feedback and will continue to work on improving our services to provide a better experience for our guests. If there are any specific areas where we can focus on to better meet your expectations, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations during your next visit. Thank you for choosing to stay with us.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Unfortunately I was sick during my stay so I didn't enjoy my visit with my family, however I was very comfortable in my bed.
Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
DearPaul,Thank you for sharing your feedback on your recent stay with us. We're sorry to hear that you were feeling ill during your visit and that it affected your enjoyment with your family. We hope you have fully recovered since then.It's great to hear that you found comfort in your bed. Ensuring our guests' comfort and well-being is a top priority for us. We appreciate your comment and look forward to the opportunity to provide you with an even better experience on your next visit.Best regards,QUALITY INN,SUNNY CHOKSHI

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lilia

Traveled with family
Stayed 1 night in Dec 2023

6/10 Okay

Crystal

Business traveler
Disliked: Cleanliness
It was definitely not there cleanest or most to to date place we have stayed. It was very conveniently located to restaurants etc. We are there for a football tournament.
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Crystal,Thank you for your feedback regarding your recent stay at our property. We appreciate your comment about the convenient location, especially for your football tournament needs.On the other hand, we apologize if our cleanliness did not meet your expectations. We take cleanliness very seriously and continuously strive to provide a clean and comfortable environment for our guests. Your feedback will be shared with our housekeeping team to ensure we address any issues and improve our standards.We value your business and appreciate the opportunity to serve you. If there is anything else we can do to enhance your stay, please do not hesitate to let us know.Kind regards,SUNNY CHOKSHIGMQUALITY INN

10/10 Excellent

Meng

Stayed 1 night in Dec 2023

8/10 Good

dan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the money. Rooms were pretty clean. Hot and a breakfast not too bad. Would definitely stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Akshaya Anil

Stayed 1 night in Dec 2023

10/10 Excellent

Maheshkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall goid stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2023

2/10 Terrible

tamie

Stayed 1 night in Nov 2023
Response from GM on Nov 26, 2023
Hii,We recently received your feedback regarding your stay at our motel. We greatly appreciate you taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.Your feedback is extremely valuable to us as we strive to continuously improve our services.Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Yours sincerely,SUNNY CHOKSHI,GM.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Allen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

larry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff outstanding
Stayed 3 nights in Oct 2023
Response from GM on Oct 31, 2023
Dear Larry, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Sunni ChokshiGMQuality Inn6158595400

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very helpful
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Glad to hear that. see you soon

2/10 Terrible

LeShaye

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go there
Room dirty .. no clean sheets.. had a horrible smell .. staff was rude
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thanks you for bringing these issues to my attention. I apologize for the inconvenience you experienced. we take your feedback seriously, and we will work to address and rectify these issues as soon as possible. Your comfort and satisfaction are our top priorities.

2/10 Terrible

Jacob

Disliked: Staff & service
The staff was rude as hell !!!!! But everything else was fine…
Stayed 1 night in Sep 2023
Response from GM on Oct 30, 2023
I apologize for the behavior of our staff. We appreciate your feedback and will address the issue promptly. Thank you for bringing it to our attention.

6/10 Okay

Me

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Meh
It was just ok. Refrigerator didn’t work well so we used the ice bucket full of ice and used the fridge as a cooler. Lots of outside noise, but how loud the AC was drowned it out. Stains on carpet. Beds were comfy. And not hotels fault but there was an arrest in the parking lot that night and another one in the morning.
Stayed 1 night in Sep 2023
Response from GM on Oct 30, 2023
Apologies for the inconveniences. We'll address the issues and strive to provide a better experience in the future. Thank you for your understanding.

2/10 Terrible

Lomieka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will never stay here again! The room my family and I were in had a strong odor. The air conditioner barely worked. The room stayed warm. The refrigerator never got cold and there was mold on the lamps. This stay was so uncomfortable that me and my family decided to leave a day early, which was upsetting because I still got charged for the day we were not there. So if you are looking for comfortability don't stay here.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
The room was basic but clean and quiet. Only about 20 min from downtown. Lots of gas stations and restaurants surrounding the area. Definitely a good, more affordable option if you’re coming to Nashville!
Stayed 3 nights in Aug 2023

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Janet

Disliked: Cleanliness
There were urine stains on the mattress cover. Very unhygienic.
Stayed 2 nights in Aug 2023

8/10 Good

Siguang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice. Breakfast is included.

8/10 Good

Sylvia

Stayed 2 nights in Aug 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price. They could use another stairway to the second floor & they may want to call an exterminator to make sure the ROACHES from the Waffle House next door.
Stayed 2 nights in Aug 2023

6/10 Okay

Kimberly

Stayed 5 nights in Jul 2023

8/10 Good

Kimberly

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

christopher

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice spot but ugh fix your drains
Air conditioner drainage water was in the room soaking the floor carpet.
90’s decor
Pool
Stayed 1 night in Jul 2023

8/10 Good

Darren

Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

8/10 Good

Heather

Stayed 2 nights in Jul 2023

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like mold, needs major updating, hair on bathroom floor, one english channel on tv, wifi was horrible. Bed was clean and comfortable, super loud air conditioner. Value for price paid not there. $59-65 room max. Good location.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Diana,Thank you for taking the time to leave a review regarding your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that this type of situation doesn't happen again. We hope for an opportunity to properly host you in the future.Sincerely,Manager

8/10 Good

Kermit

Stayed 1 night in Jul 2023

6/10 Okay

April

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Manager on Jul 18, 2023
Hello April,On behalf of the entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is very important to us as a valued guest. We will be using your feedback to make improvements. We hope for an opportunity to host you again in the future.Thanks,Manager

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Hello Erika,Thank you for taking the time to leave a positive review regarding your stay! We hope to hose you again in the future.Thanks,Manager

8/10 Good

Gregory T

Liked: Staff & service
Could of been cleaner. The stairs and sidewalks could benefit from a pressure washing
Stayed 4 nights in Jun 2023

6/10 Okay

Rebecca, Kirksville

Liked: Staff & service
Staff was super friendly! The property is older. Room was mostly clean…but I did find a roach in there.
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and very friendly staff
Stayed 3 nights in Jun 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the water pressure had been harder. The beds were comfortable and the pillows fluffy. The breakfast was good, but I do wish there were more gluten free options besides yogurt and bananas.
Stayed 3 nights in Jun 2023