Interior entrance

Reviews of Elite Park Avenue Hotel

4.5 out of 5
Elite Park Avenue Hotel
Kungsportsavenyn 36-38, Gothenburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 817 out of 1484 reviews" "
Rating 8 - Good. 511 out of 1484 reviews" "
Rating 6 - Okay. 96 out of 1484 reviews" "
Rating 4 - Poor. 34 out of 1484 reviews" "
Rating 2 - Terrible. 26 out of 1484 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Masoud

Stayed 5 nights in Jan 2024

10/10 Excellent

Jason

Stayed 15 nights in Dec 2023
Response from Tilda, Receptionen on Jan 16, 2024
Hej Jason, Stort tack för ditt fina omdöme. Varmt välkommen åter!

2/10 Terrible

Juliet

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room service was terrible didn’t clean the room bathroom sink was leaking was not worth the money needs to be more modernized
Stayed 3 nights in Dec 2023
Response from Tilda, Front Office on Jan 16, 2024
Dear Juliet, We are very sorry to hear that your experience was less than stellar. Thank you for bringing this to our attention. Kind regards,

10/10 Excellent

Rickard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frida, Front Office on Dec 7, 2023
Hej, Vad glada vi blir att du var nöjd med din vistelse hos oss.Önskar dig en fin dag och varmt välkommen tillbaka!Vänliga hälsningar

10/10 Excellent

Rickard

Stayed 1 night in Dec 2023
Response from Frida, Front Office on Dec 7, 2023
Hej, Vad glada vi blir att du var nöjd med din vistelse hos oss.Önskar dig en fin dag och varmt välkommen tillbaka!Vänliga hälsningar

10/10 Excellent

Lindsey, Slough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023
Response from Tilda, Front Office on Oct 20, 2023
Hello, We are very happy to hear you enjoyed your stay. Thank you for your feedback.

8/10 Good

WENFANG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and nice size. It is close to many restaurants and to the convention center. However, the bedding is too thin and the temperature can only to adjusted to 23 0C. It feels a little bit cold during the evening.
Stayed 5 nights in Oct 2023
Response from Tilda, Front Office on Oct 20, 2023
Dear Wenfang,Thank you for your review. We are happy you enjoyed the location of our hotel. We will take a look at what we can do about the temperature. If it is not better during your next stay, we are happy to provide extra blankets and a portable radiator. Have a wonderful day.

2/10 Terrible

Karl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emma W, receptionen on Nov 7, 2023
Hej Karl,Tack för din feedback. Så tråkigt att du inte är nöjd med din vistelse hos oss. Jag hade gärna hört mer om vilka förbättringar vi hade behövt göra.

10/10 Excellent

Laurent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tilda, Front Office on Oct 20, 2023
Hej Laurent,Stort tack för ditt fina omdöme. Varmt välkommen åter.

8/10 Good

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Beata, receptionen on Oct 5, 2023
Tusen tack för ditt fina omdöme.Varmt välkommen tillbaka!

10/10 Excellent

Luck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review on Park Elite Ave Hotel
overall very pleased with the hotel; with its location and cleanliness. the staff were very friendly.
Stayed 2 nights in Sep 2023
Response from Beata, receptionen on Oct 5, 2023
Dear Luck,Thank you for your kind review. It is nice to hear that you very pleased with the hotel and your stay. We hope that we can welcome you back soon!

10/10 Excellent

Ernesto

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Beata, receptionen on Oct 5, 2023
Tusen tack för ditt fina omdöme.Varmt välkommen tillbaka!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Staff is super friendly and nice. They forgot to give us a baby cot after we asked twice, but we didn’t ask again. Overall it was a great stay.
Stayed 2 nights in Jul 2023
Response from Beata, the reception on Sep 6, 2023
Hello Nina,Thank you for taking your time to make a review on you stay.Reviews like yours are important for us to improve our work.I am sorry to hear that you did not receive a baby cot.However I am glad to hear that you were pleased with our staff.I hope we can welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book 1012
The suite was perfect 👍
Stayed 1 night in Jul 2023
Response from Beata, the reception on Sep 6, 2023
Hello,I am happy to hear that you were pleased with your room.I hope that we can welcome you back soon!

6/10 Okay

Ilanit

Stayed 3 nights in Jul 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Nice place but needs an update.
Very nice people and great customer service..definitely needs an update. Bring plenty of adapters and don't expect good a/c..also need USB ports in rooms!! Very nice free breakfast and dinner was delicious.
Stayed 2 nights in Jun 2023
Response from Emma Receptionen on Aug 27, 2023
Thank you for your feedback, i am so glad that you are satisfied with our service here at the hotel. we will lisen to your points of improvement and do our best to improv them. Hope to see you again!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
its lovely place
Stayed 2 nights in Jun 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We really enjoyed our stay at elite hotels. The bed was very comfortable, breakfast was amazing and staff super helpful. Rooms have kettle and tea/coffee. Full mini bar too. In the lobby you can also avail of free coffee. Walking distance to town and the national museum is literally next to it. Would also recommend a43 cafe across the road. Amazing coffee. As a bonus the airport coach does picks ups and drop offs about 4 min from the hotel. The hotel bar is decent and pretty hopping with live music. There are a few bars outside so it was pretty rowdy outside until about 2ish am. But we had our window open. This is a great hotel for comfort, location and a bit of craic to be had with the many local bars to choose from. Would definitely recommend.
Stayed 3 nights in May 2023

10/10 Excellent

Miriam

Stayed 4 nights in May 2023

10/10 Excellent

Patrik, Varmdo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the center and close to resturants, pubs and Svenska Mässan.
Stayed 1 night in May 2023

10/10 Excellent

enver

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and lively neighborhood
My sister and I enjoyed this hotel quite a bit. It’s in a lively neighborhood with lots of shops and restaurants. The room was large and comfortable. We especially enjoyed the ample and varied breakfast spread. Definitely recommend
Stayed 4 nights in Apr 2023
Response from Cajsa, receptionen on Apr 19, 2023
Thank you for your nice review!

2/10 Terrible

Fredric

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Not so Elite-Quite awful actually
Many things were not correct with this stay. - Dated room, we had several, and some were much nicer - Service was so so - Breakfast was limited - Hotel turns out to a night club on the weekend, even with a significant police presence. Unfortunately they prioritize non-hotel guests so we had to go elsewhere. I asked the front desk about this and there was no response. In fact, one of the night portieres became quite aggressive. Stay away!
Stayed 6 nights in Mar 2023

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was the best self-serve hotel breakfast I have EVER had. Close to the conference centre and to the city centre.
Stayed 6 nights in Mar 2023
Response from Cajsa, Front office on Apr 6, 2023
Thank you for your lovely feedback Marcia!

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Variety, nice staff, and clean rooms.
Stayed 2 nights in Sep 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch stay as usual at the Elite Park Avenue.
Everything is top-notch as ususal. Friendly staff and nice rooms. Service is warm and unforced. For example, during breakfast, the chef walked around serving coffee and chatting with the guests in a typical Gothenburgian way. We really feel at home at the Park Avenue.
Stayed 2 nights in Jul 2022
Response from Emma, Receptionen on Aug 5, 2022
Hello Niklas, Thank you for your super nice feedback! What a pleasure to hear that you enjoyed yourself so much with us during your last stay. I showed your feedback to my colleague working in the breakfast and he was so happy with your feedback! We hope to welcome you back next time! Warm welcome back!

6/10 Okay

Andrea

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good value, lots around the hotel but noisy at night and curtains don’t stop the summer sun waking you.
Stayed 1 night in Jul 2022
Response from Emma, Receptionen on Jul 22, 2022
Dear Andrea, Thank you for your lovely feedback! We are happy to hear that you enjoyed your stay and liked the hotel. Yes, beacause the hotel is in the city it can sound a little from the street. I hove you had a lovely stay concider the noise and the curtains. Warmly welcome back! Wish you a lovely evening.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in bit bumpy, but total stay was great
Everything was great and solved. Day 2 staff was doing a good job, but need to mention that the paid parking need better explanations. Got coords by preasking for the parking and well we would have needed to go to the hotel first to get registered. Since we already had parked I expected some standard procedure for that, but needed to fix the double booking myself. Better not mention parking in the amenities at all or have a proper prebooking procedure in place.
Stayed 1 night in Jun 2022

10/10 Excellent

eamon

Stayed 1 night in May 2022
Response from Emma, Receptionen on May 28, 2022
Hej Eamon, Tack för din superfina feedback! Vad roligt att höra att ni trivdes så bra hos oss. Detta blir vi jätteglada över. Stort välkomna tillbaka! Önskar er en superfin kväll!

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

8/10 Good

Malin

Stayed 1 night in Mar 2022
Response from emma, receptionen on Mar 30, 2022
Hej Jon, Tack för din fina feedback! Vad roligt att ni trivdes så bra hos oss. Varmt välkommen tillbaka!

8/10 Good

Mari Lyseid

Stayed 2 nights in Mar 2022
Response from Emma, Receptionen on Mar 24, 2022
Hej Mari, Tack för din fina feedback! Vad roligt att ni trivdes så bra hos oss. Önskar dig en fin dag!

10/10 Excellent

carl

Stayed 2 nights in Feb 2022

6/10 Okay

Carina

Traveled with group
Liked: Staff & service
Breakfast was v basic
Stayed 2 nights in Sep 2021
Response from Malin, Receptionen on Oct 26, 2021
Hej Carina, Tack för din feedback från vistelsen hos oss. Va tråkigt att frukosten inte levde upp till förväntningarna, jag tar detta vidare med frukostansvarige. Vi hoppas trots detta få möjligheten att välkomna dig tillbakla!

8/10 Good

Charlotte

Traveled with family
Liked: Staff & service, room comfort
Older hotel, abit over-rated.
Overall the hotel was comfortable and service was good. The breakfast Buffett was excellent. There was a problem with our off-site parking, but the staff quickly corrected it. The hotel is older, so there were some unpleasant orders in the hallways and elevators.
Stayed 2 nights in Sep 2021
Response from Malin, Receptionen on Oct 26, 2021
Dear Charlotte, Thank you for sharing your feedback from your stay with us, I'm happy that you had an, overall, good stay. We take your comments on board and I have shared them with my team in order for us to work on improving both our product and services further. We hope to have the opportunity to welcome you back soon. With kind regards,

4/10 Poor

ROMI, RYE

Traveled with family
Disliked: Property conditions & facilities
Tv was broken, they didn’t repaire. The wAter of the sink In the bathroom does not go threw, Room key does not working everyday, need feix everyday.
Stayed 4 nights in Sep 2021
Response from Malin, Reception on Oct 26, 2021
Dear Romi, Thank you for sharing your feedback from your stay with us. I´m sorry that we did not live up to expectations and that you had technical issues during yuor stay. With kind regards

4/10 Poor

Mikael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet seat broken, the Telefon on room did not work. A lot of dogs, both in the hotel and Resturang. The whole place was we’re down
Stayed 1 night in Aug 2021
Response from Malin, Reception on Oct 26, 2021
Dear Mikael, I'm sorry to hear that you were not happy with your stay, and that your room did not live up to our Elite standards, our sincere apologies. We are a dog friendly hotel who also welcome our furry friends, I am sorry if this has a negative impact on your stay. If there is anything we can do, please email us on info.gbgpark@elite.se. With kind regards,

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Elsa Reception on May 16, 2021
Stort tack för din fina feedback Kim. Varmt välkommen åter. Med vänlig hälsning, Elsa Receptionen

8/10 Good

Johan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Malin, Receptionen on Apr 19, 2021
Tack för det fina betyget, det betyder mkt för oss. Varmt välkommen tillbaka!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Siri, Receptionen on Mar 16, 2024
Hej Yvonne, Tack för att du tog dig tid att betygsätta din vistelse hos oss.Det är så roligt att ni verkar vara nöjda och vi hoppas att vi får hälsa er välkomna tillbaka i framtiden!Önskar dig en fin dag,Med vänliga hälsningar

10/10 Excellent

Bengt

Stayed 1 night in Jan 2024
Response from Malin on Feb 2, 2024
Stort tack för det fina betyget, varmt välkommen tillbaka!

10/10 Excellent

Cathrine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tilda, Receptionen on Jan 16, 2024
Hej Catherine, Stort tack för ditt fina omdöme. Varmt välkommen åter!

10/10 Excellent

Rune

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Malin on Feb 2, 2024
Stort tack för det fina betyget, varmt välkommen tillbaka!

10/10 Excellent

Carl-Fredrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familjeresa
Snyggt och rent och bra upplevelse. Kommer gärna tillbaka.
Stayed 2 nights in Dec 2023
Response from Tilda, Receptionen on Jan 16, 2024
Hej Carl-Fredrik, Stort tack för ditt fina omdöme. Varmt välkommen åter!

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities, room comfort
JVM
Jättenöjd med vistelsen, saknade dock sköna kuddar samt en hårfön på rummet.
Stayed 2 nights in Dec 2023
Response from Tilda, Receptionen on Jan 16, 2024
Hej Sara, Stort tack för ditt fina omdöme.Vad underligt att det inte fanns en hårfön på rummet, vi ska ta en kik på det. Om problemet skulle kvarstå vid nästa vistelse, tveka inte att kontakta receptionen så ska vi försöka ordna det. Varmt välkommen åter!

8/10 Good

Shemsedin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tilda, Receptionen on Jan 16, 2024
Hej Shemsedin, Stort tack för ditt fina omdöme. Varmt välkommen åter!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Malin on Feb 2, 2024
Stort tack för det fina betyget, varmt välkommen tillbaka!