Front of property

Reviews of Canaima Apartments - Adults Only

3 out of 5
Canaima Apartments - Adults Only
Avenida de los Cardones, 1-3, Puerto Rico, Mogan

Reviews

8.0

Very Good

Rating 10 - Excellent. 30 out of 112 reviews" "
Rating 8 - Good. 56 out of 112 reviews" "
Rating 6 - Okay. 18 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 3 out of 112 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Nice apartment
The parking was pot luck but managed.
Stayed 7 nights in Jul 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments
2nd time we have visited this hotel. Good value for money. Apartments are clean & tidy. Nice pool area. Staff are friendly & welcoming.
Stayed 7 nights in Nov 2019
Response from Canaima Apartments on Nov 23, 2019
Dear Elaine, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We are pleased to read that you enjoyed your stay at our hotel and we hope to return to stay with us in the future. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Kind regards, Texenen Front Office reception Apartments Canaima Meeting Point Hotelmanagement

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Canaima Apartments on Nov 23, 2019
Dear Ms Debra, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. Kind regards, Texenen Front Office Reception Apartments Canaima Meeting Point Hotelmanagement

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
I felt it was a bit to quite maybe a bit of music around the pool wouldn’t go amiss and the pool bar was very basic with the food menu
Stayed 7 nights in Sep 2019
Response from Antonio Front Office Reception on Sep 23, 2019
Dear Mr./Mrs. We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We will take note of your suggestions and let the relevant department know, to improve our service. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Best regards Antonio Front Office reception Apartments Canaima Meeting Point Hotelmanagement

8/10 Good

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Canaima Apartments on Jun 30, 2019
Good afternoon, Thank you for choosing us to spend your vacations and for taking your time to leave us a comment. We thank you on behalf of the Canaima Complex staff. Thank you. We hope to see you again! Regards, Texenen Front Office Reception Meeting Point

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
quiet through week but busy with spanish on a weekend
Stayed 25 nights in May 2019
Response from Canaima Apartments on Jun 11, 2019
Good afternoon, Thank you for choosing us to spend your vacations and for taking your time to leave us a comment. We thank you on behalf of the Canaima Complex staff. Thank you. We hope to see you again! Regards, Texenen Front Office Reception Meeting Point

8/10 Good

Ana Lucia

Liked: Staff & service, property conditions & facilities, room comfort
It was a nice place to stay and the staff was friendly.
Stayed 3 nights in May 2019
Response from Texenen Front Office Reception Meeting Point on Jun 9, 2019
Good afternoon,   Thank you for choosing us to spend your vacations and for taking your time to leave us a comment. We thank you on behalf of the Canaima Complex staff. Thank you. We hope to see you again!   Regards,

8/10 Good

Hildur

Liked: Staff & service
Stayed 21 nights in Jan 2019
Response from Apartamentos Canaima on Feb 7, 2019
Good morning, Thank you very much for being with us, we hope you enjoyed your stay in Canaima and that your return next year. Kind regards.

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice appartment with a view over Puert Rico valley
Very nice appartment with a lovely view of the Puerto Rico and ocean in a distance. Some noise coming from the nearby appartment due to refurbishment being carried out but this is expected in winter months.
Stayed 7 nights in Nov 2018
Response from Apartamentos Canaima on Nov 20, 2018
thanks for your help! we hope to see you again

10/10 Excellent

Vaughan

September stay.
Very nice apartment. Clean, Tidy. Pool was lovely, and it was a great location for sunbathing. The staff were very polite, too. Only difficulty was gaining a connection to the free WiFi. Numerous devices I had suffered the same problem.
Stayed 7 nights in Sep 2018
Response from canaima on Sep 20, 2018
thanks for your opinion have a nice day

10/10 Excellent

Sue

Lovely apartments
Spent a very comfortable 11 nights at Canaima, and throughly enjoyed our stay. Our apartment was plenty big enough, beds were comfortable, and the facilities were excellent. Almost daily maid service and always new towels, which weren't really needed! The apartment complex is up in the cliffs, and yes, plenty of steps to climb when coming out of our apartment, and going into the town and beach. Being mobile is essential, although a taxi is only 2.50-3.00 Euros, which is fine if your legs have given up! The pool area was really nice, two splash pools and a swimming pool. Plenty of beds available, and the astro turf made it look nice. The pool bar was fine, had lunch there one day, which was perfect. Though we didn't try breakfast (cooked our own). Very clean, excellent. Didn't really like the commercial centre though, loads of restaurants and bars, bit too noisy for us. Couple of supermarkets to stock up in - wine there was cheap! We preferred the restaurants down by the beach - a bit further to walk, but nicer. Did a couple of boat trips - Mogan is a must! So pretty. All in all, very good, but wouldn't really go to Peurto Rico again.
Stayed 11 nights in Sep 2018
Response from canaima on Sep 20, 2018
thanks for your opinion have a nice day

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing & quiet holiday until ......
Lovely week away for our 2nd stay at the Canaima. Room with balcony and sight of the sea, very comfortable and clean. Hotel staff are very helpful but shame the pool bar closed at 3.30pm in the afternoon. There are plenty of pubs/restaurants within walking distance and lots of steps!! This is an adults only hotel which was great until we had the inconsiderate & rude twenty somethings move in next door!!
Stayed 7 nights in Sep 2018
Response from canaima on Sep 20, 2018
thanks for your opinion have a nice day

10/10 Excellent

Verified traveler

Great Hotel
Me and my girlfriend had a lovely stay, the hotel is run by lovely people and the room was immaculate.
Stayed 11 nights in Aug 2018
Response from Canaima Apartments on Sep 12, 2018
Thank you very much from all staff of Canaima, for stayed with us, hope to see you soon back and re-elect us the next time you come back to Puerto Rico. Kind regards.

8/10 Good

Elaine, Newcastle upon Tyne

Liked: Property conditions & facilities
A good find!
I usually thoroughly research holiday properties but chose this one as a spur of the moment decision. However, it was a good find and perfect for what I was looking for. Ideal that it is adults only especially as I stayed there during the school summer holidays. The apartment itself was clean, spacious and had good facilities - complete kitchen, crockery etc. It was nice to have a balcony as well but didn't spend that much time there. I spent most of my days by the pool and I noticed that some apartments/hotels nearby didn't seem to have as many deckchairs/space by the pool as this one. I enjoyed a mojito or two from the pool bar, however, it was only open from 10am till 3.30pm. The staff at the hotel were polite and helpful. It was a 10 minute walk to the shops, where there is a supermarket, restaurants etc. Puerto rico beach is ok but Amadores beach is better, but it is about a 30 minute walk. I think the only downside to the apartment was that you could hear noise from the apartment upstairs, even knew when they were in the bathroom!
Stayed 7 nights in Aug 2018
Response from canaima on Aug 29, 2018
thanks

8/10 Good

Nadine

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2018
Response from CANAIMA on Aug 22, 2018
THANKS

8/10 Good

Ggilly, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant value for money and excellently equipped - combo oven, fridge freezer, toaster, coffee machine, kettle, safe. Over 280 steps from apartment to shopping centre but a taxi back was between 3 and 4 euros depending on the time of day. The reception staff were extremely friendly and always helpful Can highly recommend the accommodation
Stayed 7 nights in Apr 2018
Response from Canaima on May 8, 2018
Thousand tanks for your fantastic comment. We are very happy to know you enjoyed a great holidays.

6/10 Okay

Dave, Ireland

Liked: Staff & service
Buzzing noise in room, smell of drains bed not comfortable, but reception staff very friendly and helpful overall ok
Stayed 5 nights in Apr 2018
Response from Servatur Canaima on Apr 29, 2018
thanks for your time and your opinion, we will try to repair the problems

8/10 Good

Ellise

Disliked: Property conditions & facilities, room comfort
Wouldn’t stay again
Like a Butlins Chalet but in a better location. Mould and damp. Nice size room. Cleaners were prompt. I asked for a good view when I booked and got put on the ground floor with a balcony facing the main road so I was abit annoyed at that. There’s also no air conditioning and they charge for fans. Wouldn’t stay here again.
Response from SERVATUR CANAIMA on Apr 9, 2018
sorry for the inconvenience that you had during your holidays. best regards

6/10 Okay

ben, england

Liked: Staff & service
Disliked: Cleanliness, room comfort
Needs some improvement
The hotel was well priced but there was a few things that let it down. Will start with the positives... pool area very nice not over crowded. Overall the outside areas where nice. And the staff were in general pleasant. Now for the negatives... room not that clean. Scuffs all over the walls. Rooms where very hot with not air on or even fans. The food in the pool bar was very good and well priced but on one occasion was served mouldy bread. Rooms to say they had been just refurbished where tatty. Wallpaper and paint peeling.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ..A tranquil spotless appt hotel..
ANTONIO Was amazing after problems with our transfers he helped repeatedly untill it was sorted and always with a smile. MANY THANKS. We had a wonderful stay.p.s. bit noisy at night but that would happen wherever you stayed as music travelled up from the town..take earplugs..still well worth staying at this hotel .
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Lovely modern hotel, in a good central location. Only problem we found was on the first day the room was infested with ants. The room was boiling, although the next day we hired a fan for the duration of our stay, for a reasonable price. As adults only, the pool area is very relaxed and quiet making it the perfect place to chill out. Great value for money.
Stayed 6 nights in Aug 2017

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Holiday
This is my second visit to Canaima this year and will defineatly return again.The apartments are modern immaculately clean and well equipped for all your needs.They have a full size fridge/freezer which is fab for stocking up on your essentials and the beds have memory foam mattresses which make for a very comfortable sleep.The whole relaxed atmosphere is the reason I've been for a 2nd time (no getting up at stupid o'clock for sunbeds I'm on HOLIDAY) and also very central for beach,commercial centre and bus station to visit all of the beautiful island .I've been coming to Gran Canaria for 15 years (my daughter lives and works here ) and can highly recommend Canaima the staff are very helpful and friendly and the whole complex is kept spotless.
Stayed 7 nights in Aug 2017

8/10 Good

Ellie, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay and friendly staff
The one and only downside to these apartments is the lack of air conditioning in the bedrooms. Everything else was great - very clean, friendly cleaning staff and lovely reception staff, lifeguard on duty at the pool, nice pool area with plenty of sunbeds, some free parking outside for guests, space to leave luggage after checking out. It is located on the hillside though, so wouldn't recommend staying here if you're not okay with steps or don't have a car.
View from apartment balcony
Stayed 7 nights in Jul 2017

10/10 Excellent

Dee, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was great
definitely stay in this hotel again
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean modern hotel
Stayed for a week and the only thing i can say negative about the hotel is no air con in the rooms. Rooms are fresh and modern, great pool and location. Choice of drinks could be better but overall my stay there was a solid 8/10
Stayed 7 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Apartment on the verge of being inhabitable
The apartment had a constant unbelievably heavy disgusting smell, no AC or even fan in the conditions of very warm climate. I asked for hire (!!) of a fan -as it was advertised- but the poorly-english speaking receptionist tried her best to make me understand that the Company only hires on a weekly basis.
Stayed 7 nights in Jun 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
No air con or fan provided in rooms. Needed cleaning better. Paint peeling in shower, string smell of damp in bathroom.
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Very clean could do with aircon but still nice place got a good bit of a walk to get to the beach but if you don't mind walking it's ok or get a taxi
Stayed 7 nights in Jun 2017

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
The hotel staff were very helpful and friendly. We were located a 2 bedroom 2 bathroom apartment with very good facilities. The pool area was quiet and kept clean

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Excellent value for money would definitely recommend this hotel and stay again

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous modern property!
The property is modern inside and has very good self catering facilities , extremely comfortable beds, ample storage space for clothes. Only downside is there is only 1 mirror in the bathroom ! But can get over that. Our room was 216 on the end and was very private. Free wifi is always great and the wifi is very good! Photos are exactly what the hotel looks like. Pool area immaculate gets the sun all day ! There are many stairs to get down to the main resort but can get a taxi back up for €3/€4. Will definitely return here!

4/10 Poor

Haitahm, London UK

Disliked: Staff & service, property conditions & facilities, room comfort
Not Impressed
We were given rotten blankets

6/10 Okay

Oddbjørn

Stayed 7 nights in Feb 2023

8/10 Good

Verified traveler

No Internet
Even though none of our phones did manage to connect to the wifi the front desk kept saying it was the correct password ( even though it clearly wasn’t as all phones described the error as incorrect password). Very disappointing.
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2023

6/10 Okay

Rolf

Disliked: Cleanliness
Stayed 7 nights in Jan 2023

8/10 Good

Jimmy Andre

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Youssra

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Christer V

Traveled with family
Liked: Cleanliness, room comfort
Stor leilighet med to rom og to bad. Ren leilighet. Det var nok kjøkkenutstyr, men ikke noe oppvaskmiddel eller oppvaskkost. Noe lyd fra festligheter nede i Puerto Rico.
Stayed 1 night in Nov 2021

6/10 Okay

Veronika

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Greit nok, men kan bli bedre
Det var forsåvidt grieit opphold. Dårlig meny på restaurant for lunsj. Kom ikke til bordene. Rom ble ikke ryddet hver dag, så var fri for hånduker og do papir.
Stayed 7 nights in Feb 2020
Response from Recepcion on Mar 5, 2020
Estimada Veronika Nos gustaría agradecerle que haya elegido nuestro hotel para sus recientes vacaciones y que haya dedicado tiempo en dejarnos un comentario. Sentimos no haber cumplido con sus expectativas por lo que le aseguramos que su comentario llegara al departamento correspondiente para que haya constancia del mismo y así poder seguir mejorando nuestro servicio. Esperamos que esto no sea un impedimento para que regrese con nosotros en el futuro. No dude en contactarnos si tiene algún comentario, duda o solicitud adicional, también para cualquier posible estancia futura. Nuestro correo de contacto es: reception.canaima@mpihotels.com / info.canaima@mpihotels.com Un cordial saludo,

8/10 Good

John SIgurd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supert alternativ i Porto Rico
Meget fornøyd med alt under vårt 4 ukers opphold. Fikk jo oppleve sandstormen som var fasinerende. Poolbaren kan med fordel ha litt mer mat å velge i, men jeg har allerede anbefalt Canaima til venner.
Stayed 1 night in Feb 2020
Response from CANAIMA APARTMENTS on Mar 7, 2020
Dear John SIgurd, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We are pleased to read that you enjoyed your stay at our hotel and we hope to return to stay with us in the future. We will take note of your suggestions and let it to the relevant department know, to improve our service. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com In addition, I'd like to ask you a moment extra of your time to post a comment on Tripadvisor, if still has not done so. Your experience will help other guests to focus on what to expect when you book our hotel The direct link to post a comment is: https://www.tripadvisor.es/Hotel_Review-g635887-d287405-Reviews-Canaima_Apartments-Puerto_Rico_Gran_Canaria_Canary_Islands.html We hope to hear from you soon! Kind regards, Front Office Reception Apartments Canaima Meeting Point Hotelmanagement

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities, room comfort
Fint hotel, ligger højt med mange trapper. Meget fleksible ved sen udtjekning. Fint poolområde, ringe mad.
Stayed 4 nights in Feb 2020
Response from Matz on Feb 18, 2020
Dear Mr. / Mrs. We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We are pleased to read that you enjoyed your stay at our hotel and we hope to return to stay with us in the future. We will take note of your suggestions and let it to the relevant department know, to improve our service. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com We hope to hear from you soon! Kind regards, Front Office Reception Apartments Canaima Meeting Point Hotelmanagement

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 15 nights in Jan 2020
Response from Canaima Apartments on Feb 10, 2020
Dear Client, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We hope to hear from you soon! Kind regards, Texenen Front Office reception Canaima Apartments Meeting Point Hotelmanagement

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Beliggenheten var fin i forhold til sol.Det er 300 trappetrinn fra det gamle kjøpesenteret og rett opp til du er inne på rommet.Fin utsikt og hyggelig betjening
Stayed 6 nights in Dec 2019
Response from Canaima Apartments on Jan 7, 2020
Dear Mr/Mrs, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We hope to hear from you soon! Kind regards, Texenen Front Office reception Canaima Apartments Meeting Point Hotelmanagement

10/10 Excellent

Dario, Treviso IT

Traveled with partner
Liked: Cleanliness, amenities
Luogo molto silenzioso. Staff molto cortese Zona piscina ottima
Stayed 7 nights in Dec 2019
Response from Canaima Apartments on Dec 30, 2019
Dear Mr Dario, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Kind regards, Texenen Front Office reception Canaima Apartments Meeting Point Hotelmanagement

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Apartamentos Canaima on Jan 22, 2020
Estimada Sra. Anita, Nos gustaría agradecerle que haya elegido nuestro hotel para sus recientes vacaciones y que se haya dedicado tiempo en dejarnos su valoración. Nos complace leer que ha disfrutado de su estancia en nuestro hotel y cumplir con sus expectativas, por lo que esperamos que regrese para quedarse con nosotros en el futuro. ¡Esperamos saber de usted pronto! Saludos, Texenen Front Office Recepción Apartamentos Canaima Meeting Point Hotelmanagement

8/10 Good

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sove en natt, helt greit hotell. Stille , rolig og sentralt
Stayed 1 night in Dec 2019
Response from Asiitant manager on Dec 25, 2019
Dear Jens. Thank you so much for your nice wors, we hope to see you soon again, best regards,

10/10 Excellent

Sølvi Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Canaima Apartments on Dec 14, 2019
Dear Ms Angela, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Kind regards, Texenen Front Office reception Canaima Apartments Meeting Point Hotelmanagement

10/10 Excellent

Aleksander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Canaima Apartments on Dec 8, 2019
Dear Mr Aleksander, We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Kind regards, Texenen Front Office reception Canaima Apartments Meeting Point Hotelmanagement

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Renheten inga kryp saknade vissa hushållsdetaljer , durkslag,rivgjärn,skalare,vass kniv..
Stayed 13 nights in Nov 2019
Response from Front Office Canaima Apartments on Nov 17, 2019
Dear Mr./Mrs., We would like to thank you for choosing our hotel for your recent holiday and that you have dedicated time to let us a comment. We will take note of your suggestions and let it to the relevant department know, to improve our service. Do not hesitate to contact us if you have any comments, questions or additional request, also for any possible future stay. Our contact email is: reception.canaima@mpihotels.com / info.canaima@mpihotels.com We hope to hear from you soon! Kind regards Antonio Front Office reception Apartments Canaima Meeting Point Hotelmanagement