Outdoor pool, open noon to 5:00 PM, pool umbrellas, sun loungers
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Reviews of Exe Las Palmas

4 out of 5
Exe Las Palmas
Calle Sagasta, 28, Las Palmas de Gran Canaria, Gran Canaria

Reviews

8.2

Very Good

Rating 10 - Excellent. 245 out of 750 reviews" "
Rating 8 - Good. 358 out of 750 reviews" "
Rating 6 - Okay. 105 out of 750 reviews" "
Rating 4 - Poor. 36 out of 750 reviews" "
Rating 2 - Terrible. 6 out of 750 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, big, clean, efficient, great location - would definitely recommend.
Stayed 3 nights in Jan 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff, clean and comfy rooms. Loved it!
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in Sep 2023

10/10 Excellent

Marko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel close to the beach
I had a nice 2-night stay at the hotel while attending a conference. The room was spacious and tidy, and breakfast was decent. The hotel was very close to the beach.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Nice room but a kettle and the ability to make a hot drink was definitely missed. The fridge was nice but the freezer section desperately needed defrosting. Bathroom was lovely and all the shampoo, conditioner, body wash and lotions were a lovely extra touch. Breakfast was a good selection and staff very friendly.
Stayed 2 nights in May 2023

10/10 Excellent

Yacelia, Hialeah

Traveled with family
Liked: Staff & service, property conditions & facilities
It is in the center of the city with walkable distances to plazas, dinning options and more. It is a very safe place to walk at night. The staff is ver friendly and assist in any ways you need. They called a taxi for us that was there in 2 minutes. It is closed to a beach, briers restaurants so and other amenities.
Stayed 1 night in Mar 2023

6/10 Okay

Daniel Olamide

Stayed 2 nights in Jan 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Manoharan

Stayed 1 night in Nov 2022

8/10 Good

Kerry-Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Very nice hotel, very clean, root top pool is amazing, central to the beach, food shops cafes, friendly & helpfull staff , I just 3 issues the pool side coded off too early, the television in the room is very very small, there is no kettle and coffee in the Room I struggles to get some hot water, no kettle at all on the hotel ground , not even for a cup of tea in the night or morning,,,,,, other than that I enjoyed my stay
Stayed 4 nights in Jul 2022

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was - orbitz charged about 120 a nt and when i arrived i asked their rack rate which was 80 a nt. In the past this was not the case - but need to verify in the future
Stayed 3 nights in Jun 2022

10/10 Excellent

Luigi

Stayed 1 night in Apr 2022

8/10 Good

far

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location but noisy
Nice hotel,good location stayed on first floor, noise from traffic. Ice cold breakfast, ,everything came from supermarket ,
Stayed 1 night in Mar 2022

4/10 Poor

Risto

Disliked: Property conditions & facilities
4 star hotel - really??
Hi, Extremely disappointed, you are in the business of trust. This is the first time you fail big time when it comes to a 4 star hotel. 1) In the room 25% (1 in 4 lights have burned out) 2) In the closet there is 20% (1 in 5) hangers to hang clothes 3) The minibar is not cold. The receptionist told me to get cold beer from the next door supermarket, as the fridge is warm and on top one of the courtesy water bottles has been opened before. 4) The washroom ceiling had leaking from floor above. So all in all, not your best day when ensuring quality which I enjoyed before in selecting hotel using your service. Let me know what you will do to fix the issue. Kind regards, Risto Sandberg
Stayed 2 nights in Nov 2021

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly anf helpful. The only downfall was the pool not being open. We werent told this and looking on the website before we went, it said closed due to covid but at the hotel was closed for maintenance. The location was however excellelnt for the beach, so made up for it and we could still use the roof terrace. Highly recommended.
Stayed 10 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place where to stay
very nice location and nice room
Stayed 2 nights in Dec 2020

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
The staff was very nice, the location was great and the room was nice too.
Stayed 1 night in Dec 2020

8/10 Good

Margarita

Stayed 1 night in Feb 2020

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We have stayed at this hotel as my partner is in hospital in isullar hospital in las palmas and found this hotel 2 b quite centrsl and essy 2 get 2 hospital. It is very nice 2 stay here when we are going through such a tramatic time
Stayed 3 nights in Feb 2020

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The staff were welcoming, we asked for a quite room and was put on the 5th floor at the front and unfortunately due to the noise level till 3am we could not truly get a good night sleep. The room was a bit dated and the hotel was having renovations work done at the front, apart from that we enjoyed our stay, good location not too far from the beach and wonderful Playa de la Canteras promenade with lots bars and restaurants. Louis
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel. It's clean and his location is very good.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Wonderful, friendly, helpful staff. Discounted parking nearby. Rooms are a bit dated but overall clean and comfortable. My room had a surround sound system which we loved. The pool is small but it’s pretty on the rooftop with panoramic views of the city. The hot tub and sauna didn’t seem to be working during my stay.
Stayed 2 nights in Nov 2019

10/10 Excellent

Dee, Frankfurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, very friendly staff! Would recommend this place!
Stayed 2 nights in Dec 2019

8/10 Good

TK

Liked: Cleanliness, staff & service
It is a high-standard hotel. Only the criticisms I had were; I was given a room with a window covered with blue net. There are a couple of modernization needed, ie TV (scale and quality wise), rollup curtains (electric but very slow, and woth lots of holes and tapes). The shower wasn't really walk-in flat levelled, it is a cubicle missing a door, so water goes everywhere on the floor. Othere than that it is a very good standard hotel.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool and reception area is modern and unique. The rooms need updating due to the following: lights were lose and needed adjusting, hanger in bathroom wasn’t screwed in and looked borderline dangerous, the shower door didn’t close properly so water got everywhere, the bed is rock solid-only slept on the last night.
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
I paid for a room with a sea view. The hotel DOES NOT HAVE ANY SEA VIEW ROOMS. Our room faced a brick wall! The hotel is NOT on the beach but one block back. We had to beg for a kettle which came with enough to make one cup of tea each. After that we had to buy milk and teabags. It advertised tv in every room but unless you speak Spanish or German, forget about watching it. The reception staff were friendly and one had excellent English while the others had adequate knowledge. The breakfast was excellent. Full cooked assortment, cold cuts, cheese, fruit, 10 different types of bread and served from 7.30 till 11am. Best thing of all is the salon where Bellene gives the best massages ever. Many very good restaurants within easy walk. I want a refund for the NON sea view room
Stayed 10 nights in Nov 2019

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness, staff & service
For the past few years I have stayed with cantur city hotel and never once complained. Always had a great stay. They staff were and still are amazing but this time me and my dad were placed in a tiny room the smallest room I have ever been put in at the hotel. This time we had no kettle or water that we used to get but once we asked we were given them. We were also moved to a much better room. We were given free prosecco all which we are grateful for. There was work being done in the roof which we were not notified of at time of booking. Noisy work. We were also not notified at the time of booking the hotel had new owners. Also the food and drinks on the roof we used to eat and drink there most days but everything is double the price now so we didn't eat there or drink there. We had to complain a lot and don't like doing that. Not sure we will visit again. But one thing that was the same high standard was the staff. They are great. Thanks
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 7 nights in Oct 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
First stay here. Decent location. Reception was good. Rooms are a little dated decor wise but room was comfortable.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Close to beach good breakfast. No views No entertainment eg (pool table , dart board ).
Stayed 7 nights in Jul 2019
Response from calidad on Aug 7, 2019
Thanks so much for your comment, help us improve. We are glad that your experience was pleasant. We hope we will meet again. greetings

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roof top / swimming pool / Jacuzzi / spa / breakfast
Stayed 7 nights in Jul 2019
Response from C on Aug 7, 2019
Thanks so much for your comment, help us improve. We are glad that your experience was pleasant. We hope we will meet again. greetings

4/10 Poor

Pamir

Disliked: Staff & service, property conditions & facilities, room comfort
Not well accessed and breakfast not friendly
Difficulty wheelchair some small room
Stayed 1 night in Jun 2019
Response from calidad on Aug 7, 2019
Dear Vicent We appreciate your comment about your stay at our hotel We value our clients' opinions to continue improving our facilities Regards Quality department

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and with helpful staff. Very central and close to the Canteras beach.
Stayed 3 nights in Jun 2019
Response from Quality department on Jul 1, 2019
Dear Thanks for you opinion about our hotel we will be happy to receive it again regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't complain, the hotel and service is top quality and would recommend to anybody.
Stayed 7 nights in May 2019
Response from Quality Department on Jul 1, 2019
Dear Thanks for explain your good stay in our hotel Waiting again!!! Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast and roof top area were very good. bottled water daily was useful
Stayed 6 nights in Mar 2019
Response from Vanessa on May 1, 2019
Estimado cliente, Muchas gracias por valorar su estancia con nosotros. Esperamos volver a verles pronto. Muchas gracias, saludos cordiales

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Room not cleaned, dark lond hears in the bed, broken soap holder in shower. Liquid bodywash on the floor feels like iceskating. most of the stuff was broken: window, clock, bed, shower door.
Stayed 3 nights in Mar 2019
Response from Vanessa on Mar 23, 2019
Dear Customer, Thank you very much for assessing your stay with us. I regret the incidents that he tells us, it is a pity that during his stay he did not tell us anything, we would have done everything possible to fix the situation. Thank you very much best regards

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great for location, difficult for fun.
Stayed 3 nights in Mar 2019
Response from Vanessa on Mar 21, 2019
Dear Leslie, Thank you very much for assessing your stay with us. We hope to see you again soon. Thank you very much, greetings.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel close to the beach with lots of places to eat and drink. It is difficult to get transport for trips around the island unlike in the south. The wifi is slow and takes a while to connect.
Stayed 8 nights in Feb 2019
Response from Vanessa on Mar 4, 2019
Dear Lee, Thank you very much for assessing your stay with us. Your opinion is very valuable and we will take it into account to improve our service as much as possible. We hope to visit again soon. Thank you very much best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness
Lovely friendly hotel. Staff very helpful. Great location.
Stayed 10 nights in Jan 2019
Response from Vanessa on Feb 5, 2019
Dear Guest, Thank you very much for your comment. For us your opinion comes first, we are glad you enjoyed your stay at the Cantur City Hotel. Thank you very much best regards

10/10 Excellent

Verified traveler

Stayed 10 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely central hotel. Very helpful staff. The shuttle From Las Palmas was on time. The return was nightmarish and late so we had to pay for a taxi when we already paid for a shuttle. So be careful.
Stayed 10 nights in Jan 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the main beach and promenade. Lots of shops, restaurants and bars in walking distance..
Stayed 3 nights in Jan 2019
Response from Vanessa on Feb 6, 2019
Estimado Cliente, Muchas gracias por valorar su estancia en el Cantur City Hotel. Su opinión es muy valiosa para nosotros. Muchas gracias, saludos cordiales.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely Hotel, great location, but they tried to charge us double for the breakfast. They said it was because we had booked at a different website, from the rest of our group.
Stayed 3 nights in Jan 2019
Response from quality department on Feb 2, 2019
Dear First of all thank you for the time spent commenting on your stay at our hotel s explained to you in reception, the price of breakfast varies depending on the rate and the client's agency. Even so in his case a discount on the price of breakfast was applied we hope to see you again in our hotel Best regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right at the heart of the city the hotel is a short and I mean short walk to the beach and the many bars and restaurants available
Stayed 7 nights in Jan 2019
Response from Vanessa on Jan 15, 2019
Dear Jeff, Thank you very much for your evaluation. For us your opinion is the most important. We hope to see you again soon. Thank you very much best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect very close to beach,shopping and taxis readily available to take you anywhere , the staff was very accommodating. Some of the furniture in the room needs to be replaced but would not stop me from staying again
Stayed 3 nights in Jan 2019
Response from Vanessa on Jan 15, 2019
Dear Customer, Thank you very much for assessing your stay at the Cantur City Hotel, we are happy to know that your stay has been pleasant. We hope to see you again soon with us. Thank you very much best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location, nice rooftop
Very convenient right next to the beach and walking distance to large bus hub. Good breakfast. Pleasant rooftop with pool and jacuzzi.
Stayed 2 nights in Dec 2018
Response from Vanessa on Jan 8, 2019
Dear, Thank you very much for your comment. For us your opinion is very important. We are very grateful, we hope to see you again soon. Best regards