2 outdoor pools, sun loungers
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Reviews of Hotel Riu Vistamar - All Inclusive

4 out of 5
Hotel Riu Vistamar - All Inclusive
Avenida de la Cornisa, s/n, Mogan, Gran Canaria

Reviews

8.6

Excellent

Rating 10 - Excellent. 357 out of 760 reviews" "
Rating 8 - Good. 306 out of 760 reviews" "
Rating 6 - Okay. 69 out of 760 reviews" "
Rating 4 - Poor. 20 out of 760 reviews" "
Rating 2 - Terrible. 8 out of 760 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sofìa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos unas hermosas vacaciones en familia, no volveremos a hospedarnos en otro hotel que no sea Riu, la única recomendación sería que una piscina esté temperada sobretodo cuando el clima lo amerita, fue muy fria para mi pequeña hija, de todas maneras salimos contentos
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 27, 2024
Apreciada SofìaMuchas gracias en primer lugar, por elegirnos para la disfrutar de unos días en nuestra compañía.Nos sentimos muy honrados de haber sido sus anfitriones y recibir sus amables comentarios.Esperamos contar con la oportunidad de volver a darle la bienvenida en un futuro no muy lejano.Cordialmente, Hotel Riu VistamarOnline Reputation Manager

2/10 Terrible

Tasheena

Stayed 4 nights in Feb 2024

10/10 Excellent

theodore

Stayed 7 nights in Sep 2023

10/10 Excellent

Carlos Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, friendly staff, good location, various and tasty food
Stayed 7 nights in Jul 2023
Response from Online Reputation Manager on Aug 3, 2023
Dear Guest,Thank you so much for your kind words and your top rating on Hotels.com. We are glad we were able to assist you and make your stay enjoyable.It is our hope that we can have the opportunity to serve you again in the future.With appreciation, Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jul 2023
Response from Riu Vistamar Online Reputation Manager on Jul 21, 2023
Dear Joée,It is a delight to be able to read such fantastic evaluationThank you so much for choosing us!We cannot wait to have you back.Kindest wishes,Hotel Riu VistamarOnline Reputation Manager

6/10 Okay

Kinga

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023

8/10 Good

Franco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Limited restaurant options. Closed most nights of the week. Only buffets available. Issues with 1st floor view. Should specify as their is netting
Response from Riu Vistamar Online Reputation Manager on Jun 14, 2023
Dear Franco,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us. Nonetheless, we will take your comments into consideration.Looking forward to hosting you again.Kindest Greetings,Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
From arrival, the reception staff, the cleaning, restaurant,bar staff were all very friendly, the food was excellent, hot food was hot. No shortage of anything, and free bus down to the beach was ver welcoming as the hotel sits high up. Would definitely recommend.
Stayed 6 nights in Mar 2023
Response from Riu Vistamar Online Reputation Manager on Mar 31, 2023
Dear Martin,Thank you so much for leaving your lovely comments about our staff. We really appreciated.It is really pleasant to read that you had a fantastic time.We look forward to seeing you again, Martin!Best wishes!Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Victor (Vic)

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were extremely helpful and friendly.
Stayed 1 night in Mar 2023
Response from Online Reputation Manager on Apr 4, 2023
Dear Victor (Vic),Thank you very much for taking the time to rate us, as it is very important for us to detect if everything is going well, thanks to our wonderful guests, and we see that in your case it was the case and you enjoyed a pleasant holiday in our company. We would love to see you again soon and be able to offer you a better experience.Yours faithfully,Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices were excellent with wide variety to suit all tastes Good value for money
Stayed 12 nights in Feb 2023
Response from Riu Vistamar Online Reputation Manager on Mar 9, 2023
Dear Andrew,You are a star!We can only thank you for your wonderful remarks.The best news is learning you had a great time.We would love to host you again, Andrew.Loving Regards!Hotel Riu VistamarOnline Reputation Manager

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was not to a standard I would expect. It was warm rather than hot and very bland without the usual choice. This is not a hotel for someone that does not do stairs
Stayed 4 nights in Feb 2023
Response from Online Reputation Manager on Mar 14, 2023
Dear David,Thank you for choosing us and your feedback.We wanted to apologize for your experience while staying with us, and are confident to say that what you are describing is not typically of our standards. At RIU, gastronomy is one of the strong points of our service and we offer a wide selection of exquisitely presented dishes which are prepared daily with the utmost care.Please be assured that we will follow up your comments with the Chef Team.While we know we do not get a second chance at a quality first impression, we sincerely hope to welcome you back again so we can make it better next time.Respectfully,Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very impressive. Amazing views. Staff were superb. Never felt like they were short staffed despite hotel being fully booked. Will be coming back!
Stayed 4 nights in Jan 2023
Response from Online Reputation Manager on Mar 8, 2023
Dear Rebecca,Thank you so much for your outstanding review.We are happy to know how much you enjoyed your stay, in the Hotel Riu Vistamar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu VistamarOnline Reputation Manager

10/10 Excellent

Tarmin Sultana

Stayed 6 nights in Sep 2022

10/10 Excellent

Cat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and sun lounging areas are up high so had a nice refreshing breeze most days. Lots of shade available to avoid midday sun. Staff are very warm and always helpful. There’s an outside terrace for the main restaurant which overlooks the beach and I really enjoyed all the food. Rooms are nicely laid out with a balcony. But if you smoke on the balcony it’s goes into to your neighbours air con….so please don’t!
Stayed 14 nights in Aug 2022

10/10 Excellent

Carlos A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all. The best hotel that I visited in my lifetime
Stayed 7 nights in Jun 2022

10/10 Excellent

adriana, stoney creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Penny

Stayed 11 nights in Mar 2022

2/10 Terrible

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2022

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible experience
when you want to know for sure if someone is happy with the hotel where they stayed , ask him a question. Would he go back to that hotel next time?I must honestly say that I will definitely be a guest of this hotel again and enjoy all the charms of a beautiful room with a view of the most beautiful beach on the island, top specialties of the best chefs, extremely friendly staff and impeccable cleanliness of the whole hotel.
Stayed 7 nights in Feb 2022

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located atop a hill cliff overlooking Amadores beach so the views are fabulous. The all inclusive food is top class and a huge choice to suit all tastes. The room with sea facing balcony is spacious and a great shower. Downsides is the climb up from the beach there is a shuttle bus in the hour up til around 5 but otherwise a tough climb for 20-30 minutes or a taxi. The inclusive drinks are local so the quality and taste is poor. The wine was largely in drinkable and spirits just are not the same as branded drinks. Three pools on three levels but if you like to swim go to the sea as lots of kids splashing and jumping an adults only pool or swimming lane would be good. Entertainment is fine but very much family or older focused and ends around 10.00 so if you want a late night head to town or the pubs further up the hill.
Stayed 7 nights in Dec 2021

10/10 Excellent

Marthe Irene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for any occasion!
It’s a really nice hotel and the food is amazing, they have shows every night and you can also do volleyball, yoga and other activities during the day that they arrange at the hotel so there’s always something to do! So it’s definitely a hotel suited for couples, singles, friends and families with children! And the best part, since you have all inclusive you can have as much alcohol as you want! The employees are always friendly and we really felt at home here!
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this kind of last minute. Originally we booked a suite but the only ones left were on lower floors and there’s a net that blocks the view on floors 1&2. I asked to move to a double room on higher floor (4th floor) and it was perfect. The view is spectacular. Food was ok but we were happy to be at all inclusive resort.
Stayed 5 nights in Oct 2021

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in Vistamar 5 star service
Fabulous time at Vistamar RIU cannot have anything bad to say.All staff helpful and friendly. food fresh, hot and varied Covid 19 rules enforced fairly to all no favourites every table chair cleaned and sprayed immediately.Beer is Amstel which you can pull yourself also wine available at meals only downside of stay was the entertainment but considering last 18 months glad to see live singers and karaoke again had a great relaxing stay 28 August to 4 September 2021👍👍
Stayed 7 nights in Aug 2021

10/10 Excellent

HAITHAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family holiday hotel
It was a great holiday as it is our second time in Riu Vistamar in 9 months. It an outstanding service, environment and entertainment for the kids
Stayed 8 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, beautiful view
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2021

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a sunny get away
From the moment you walk in this hotel shows it’s class, there is a fragrance pumped into the lobby , it smells divine. Safety wise there is a temperature camera in reception in constant use. The rooms are spacious and comfortable with amazing views also super clean The food has a large selection, is fresh and varied , the Asian restaurant is also very nice Bar service is great and the bar is sanitized between customers The pools are warm and always sunny Safety is extremely important Customer service is great Facilities are great Animation and fitness team are great fun
Stayed 8 nights in Dec 2020

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Sajad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
x service
Brilliant hotel, with excellent service, really help staff all round. We came to the hotel early, reception staff still allowed us to check in early, from the start we knew we are in a good hotel due to how helpful they were. Lot of thanks to the reception staff, we forgot his name, he helped to to book our dolphin trip. We will return again.
From the beach
Front
Stayed 2 nights in Jul 2020
Response from Online Reputation Manager on Jul 28, 2020
Dear Sajad, Thank you very much for posting such beautiful pictures and for reviewing our hotel so positively! We are very pleased to know that you enjoyed your stay thanks to the warm and professional service provided by our staff. We are sure our team will be thrilled to hear your kind words! It brings us great satisfaction reading that you would come back; we look forward to receiving you for another fantastic holiday in the future! With our best wishes we remain, Hotel Riu Vistamar Online Reputation Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all big Thank You to Michael (Belgium) from reception, it was my wife's 35th birthday and he managed to get us upgrade to Junior Suite on arrival with a wonderful views and huge room (we didn't ask) . Plenty of really nice food at any time, drinks on every corner, staff really nice, views from hotel spectacular. Overall fantastic hotel. The beach is fantastic, the only thing you have to get a bus to get to it, we had a car so it was no problem to us, as there is plenty parking spaces by the beach (would not recommend to walk to the beach as the footpath is very slippery and it would take you around 25min) Would I stay there again? Oh yes!!!
Stayed 7 nights in Feb 2020

10/10 Excellent

Yanise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!
Amazing hotel. The staff are exceptional and so kind. We felt right at home. The rooms are very comfortable and spacious. Great location with amazing views from the mountains side.
Stayed 4 nights in Feb 2020

10/10 Excellent

Sean, Dublin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and staff are excellent and the views are stunning.What was a bit disappointing was the amount of pork on the menu also the quality of premium drinks is poor enough
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing and the pools are nice, but the specialty restaurants book up 4 days in advance. The last
Stayed 4 nights in Jan 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riu Class
Lovely all inclusive 4 day stay. All you could want. Asian restaurant is a must
Stayed 3 nights in Aug 2019

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I have stayed here many times and I never been disappointed ,good choice in food and drink and a very high standard of cleanliness
Stayed 7 nights in Nov 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property with great facilities. Only let down for us was maybe more variety in the restaurant with regard to meat choices.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a few days.
Restaurants are very disappointing, 2 more buffets with different choices. They should mention it’s not à la carte kind of restaurants.
Stayed 3 nights in Aug 2019

10/10 Excellent

Bernie, Co Meath

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. 100% recommended. Activities, food 24/7 views excellent, friendly helpful staff, cleanliness top class, bus to beach, The hotel is on a variety of levels, lifts can become busy at peek times but the upside is the bars and restaurants and pools all have different views, making a better experience when all inclusive. So much variety. Beds excellent. Only one thing that we could honestly like, would have been a bigger balcony. But all balcony’s are the same size the stunning views make up for it. We will differently be back this year
Stayed 7 nights in Jun 2019

10/10 Excellent

Thomas coyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can’t fault this hotel. Excellent food, spotlessly clean. Very friendly staff. Really enjoyed our stay we will definitely be back.
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything and the views are stunning. A special thank you to Christian at reception for a quick and informative check in. He also recommended the VIP tour of Gran Canaria, it was awesome.
Stayed 5 nights in Apr 2019

8/10 Good

JORGEPADILLA, TORONTO, CANADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was really great with the exception of room cleaning quality. I mean, it was not bad, just OK. Special thanks to Michael who was the Champion at Front Desk.
Stayed 9 nights in Dec 2018
Response from Riu Hotels & Resorts on Feb 15, 2019
Thanks for staying with us! Your opinion is very important to us.