Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from London

Nice Hotel

Posted Sep 7, 2014
Pros: The surroundings, well kept, the staff very helpful and informative.
Cons: Reported bulb blown on Wednesday, not replaced by the time we left on Saturday.
Location: Lovely location, very quiet and near to beach. Aqualand is near by. Also Palaminto Prk is 20 mins away.
Villas very clean , cleaned daily. We did report a bulb not working in our villa on the Wednesday which had not been replaced when we left on the Saturday. The food was very good and lots of choice. Polls very clean and the gardens well kept and no litter. Staff very pleasant and helpful. The entertainers were very good with the children.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Dunas resort

Posted Jul 12, 2014
I had a perfect time in Dunas Suites and Villas. Stuff was amazing, good food. Definitely recommend .
4 out of 5
Recommended
for Getaway With Friends
by Room 214 from London

Generally good.

Posted Jun 23, 2014 on Hotels.com
Overall very good although we were charged twice for use of a safe having initially paid for it and then additionally having it charged to our room after they verbally assured us that this would not happen. We should have insisted on a separate receipt when we paid for it on day one but we trusted them to get it right. They didn't.
5 out of 5
Recommended
for Personal Event
by Daran from Playa del Ingles

Quality Resort - But ....

Posted Jun 19, 2014 on Hotels.com
Dunas Suites Maspalomas is a fantastic resort to stay at for a holiday, but if you're here, as I was, for a mixture of work and down-time there were a few frustrating (money raising!) issues that in 2014 shouldn't be happening in a quality resort like Dunas - No ironing boards to do your own ironing (you can borrow an iron, but no boards) however there was an in-house laundry service! WiFi is a small € fee per day but you can only connect to one device at a time - I had an iPad, iPhone and a laptop and wasn't going to buy 3 codes! Plus the login system Dunas use didn't allow my Apple devices to remember the login codes, so every time my iPhone or iPad went into 'power save' (ie every 5 minutes of non-use) I had to re-enter the long non-user friendly codes. Finally, no kettle in the room but you could purchase a drink from the pool bar if you weren't on all-inclusive. That said the food / restaurants were excellent, staff very friendly, amenities excellent and very well maintained. I know I'll be returning so brought membership to their Dunas Rewards Club (a small one-off € fee) and would not hesitate to recommend the resort to my friends or family for their next stay.
Comment from Hotel Management
Aug 30, 2014 by Antonio Cabrera, Hotel Management
Dear client, Thank you very much for taking the time to write a comment about your stay at Dunas Suites & Villas. We will be very happy to welcome you as well in your next holidays. Kind regards, Antonio Cabrera Hotel manager
5 out of 5
Recommended
for Families
by A verified traveler

Clean and decent hotel

Posted Jun 15, 2014 on Hotels.com
Only negative was slightly weak aircon in our room.
Comment from Hotel Management
Aug 30, 2014 by Antonio Cabrera, Hotel Management
Dear client, Thank you very much for leaving a comment. We hope to see you again in the near future. Kind regards, Antonio Cabrera Hotel manager
5 out of 5
Recommended
for Everyone
by Dimitar from London

Great place for families with kids!

Posted Apr 13, 2014
Just Excellent in every aspect!! Great food, entertainment is really good! We had a fantastic two weeks with my family.
Comment from Hotel Management
May 24, 2014 by Antonio Cabrera, Hotel Management
Dear Sr. Dimitar, Thank you for taking the time to leave a nice review about our hotel on Expedia. It is a pleasure to read that you enjoyed your vacation at our Resort. We hope to welcome you again soon. Kind regards, Antonio Cabrera Director
5 out of 5
Recommended
for Everyone
by Harry from Bournemouth

Friendly and pleasant hotel, in good location.

Posted Mar 4, 2014
Pros: The overall friendly and relaxing atmosphere.
Cons: More detailed explanation of the facilities available, when you check in.
Location: Ideal location for walking to the sea-front, and peaceful enough away from any road traffic.
A peaceful setting, family oriented and well laid out. All the staff were friendly and helpful, and the choice of food was excellent, both in quantity and quality. The location was fine, as it was a pleasant walk to the sea front.
Comment from Hotel Management
Sep 20, 2014 by Aleksandra, Hotel Management
Dear Guest, With reference to your comments about our hotel Dunas Suite & Villas first we would like to thank you for choosing our hotel for your stay. We appreciate your comments with its clarity and objectivity, which help us in the process of continuous improvement of our service. We hope that in spite of your comments, we can welcome you at Dunas Suite & Villas again. Kind Regards Aleksandra Mikula Customer Care Service
Comment from Hotel Management
Mar 24, 2014 by Aleksandra, Hotel Management
Dear Guest, With reference to your comments about our hotel Dunas Suite & Villas first we would like to thank you for choosing our hotel for your stay. We appreciate your comments with its clarity and objectivity, which help us in the process of continuous improvement of our service. We hope that in spite of your comments, we can welcome you at Dunas Suite & Villas again. Kind Regards Aleksandra Mikula Customer Care Service
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2013 on Hotels.com
4 out of 5
Recommended
for Families
by B from West Midlands

This is a beautiful hotel.

Posted Nov 5, 2013
Pros: I chose this hotels due to reading previous reviews on expedia and it did look lovely.
Cons: The food for children was poor. My only other gripe was the cleanliness of the large pool compared to the rest of the complex let it down.
Location: Location was great less than ten minute walk to the beach,
A lovely hotel, which was was very busy due to half term family breaks which was understandable as this was the type of break we were having. The standard suite was lovely very clean and perfect for the three of us. The Animation were the best I have ever seen. They worked relentlessly ensuring that evryone was having a great time and their shows were superb.
1 out of 5
by family of four.

Animation team was the only plus point.

Posted Oct 12, 2013
Accommodation was very good. Animation team brilliant . Hotel staff rude and unhelpful . Food was no better than average. Have stayed in far better four star accommodation .