Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Personal Event
by Sorenfrom København

Godt hotel med plads til kulinariske forbedringer

Posted Nov 5, 2014 on Hotels.com
Dejligt hotel med gode forhold. Skønt område ved poolen i midten og masser af aktivitet. Poolområdet ligger nede ift. hotellet så der er god læ. Godt placeret ift. stranden. All inclusive variationen af mad efterlod meget at ønske og frokosten i poolbaren var direkte tarvelig.
4 out of 5
Recommended
for Families
by Åsafrom Hässleholm

Familjesemester

Posted Nov 3, 2014 on Hotels.com
Bra och trevligt hotell. Vi gillade anläggningen på alla punkter utom matsalen. Vi hade bokat halvpension, men att äta middagen på hotellet var en rörig, stökig och inte särskilt god upplevelse.
3 out of 5
by A verified travelerfrom Surrey UK

Pleasant hotel

Posted Oct 21, 2014
Pros: Suite, food and location, Staff were excellent and very helpful and friendly
Cons: As stated it is obviously a family holiday not really suitable for older folk
Location: Hotel was only about a 15 minute walk to beautiful beach, not much else to do, so a car would probable give more scope if you wanted to sightsee
Everything was excellent, but as an older adult couple we found the dining room was far to noisy, with children screaming and running around while one was trying to eat. Would have been helpful if the description had stated family holiday centre, we certainly would not recommend to friends and will not be returning Shame!
2 out of 5
by A verified travelerfrom Las Palmas

Cucaracha en la comida

Posted Sep 27, 2014
Somos una pareja Canaria que viajamos con mucha frecuencia a lo largo del año,tanto por trabajo como por ocio y solemos hospedarnos en hoteles de Canarias como del extranjero,pero lo cierto es que nunca en régimen de media pensión o de pensión completa.Dicho esto,mis sentimientos hacia este hotel son encontrados. Por un lado,las intalaciones estan muy bien,dispone de amplios jardines,varias piscinas unas más concurridas que otras,animaciones que no están mal,las habitaciones son amplias y estan bien equipadas,el personal es servicial y afable y la ubicación no esta mal(a 10 minutos caminando de la playa,a nosotros nos gusta caminar y para nosotros no resultó inconveniente) cerca de las Dunas de Maspalomas y del entorno de ocio,pero lo suficientemente alejado como para no sufrir molestias por ruidos. Por otro lado,lo que arruinó nuestra estancia,el buffet, mediocre en cuanto a la calidad del producto. Para colmo en una cena(la última que tomamos en el hotel) nos encontramos cocinada entre unas albóndigas una CUCARACHA, algo inadmisible en cualquier hotel y menos en uno de 4 estrellas. Se puede entender que en una habitación o en zonas comunes debido a las zonas ajardinadas,pueda aparecer alguna,pero en la comida NUNCA. Posteriormente(el día de la salida y porque nos dirigimos directamente al director al cruzarnoslo),porque de inicio solo pidieron disculpas,intentaron enmendar como pudieron nuestra impresión,pero lo cierto es que ahí se queda. Esta es nuestra experiencia perso
4 out of 5
Recommended
for Families
by A verified travelerfrom London

Nice Hotel

Posted Sep 7, 2014
Pros: The surroundings, well kept, the staff very helpful and informative.
Cons: Reported bulb blown on Wednesday, not replaced by the time we left on Saturday.
Location: Lovely location, very quiet and near to beach. Aqualand is near by. Also Palaminto Prk is 20 mins away.
Villas very clean , cleaned daily. We did report a bulb not working in our villa on the Wednesday which had not been replaced when we left on the Saturday. The food was very good and lots of choice. Polls very clean and the gardens well kept and no litter. Staff very pleasant and helpful. The entertainers were very good with the children.
5 out of 5
Recommended
for Personal Event
by Ayozefrom Canarias

Animación muy buena

Posted Aug 11, 2014 on Hotels.com
El equipo de animación del hotel es muy bueno y en general muy recomendable el hotel. Si que cuidaría más la comunicación entre los propios trabajadores, a veces dando voces entre ellos. Al igual algún caso muy puntual pero resta calidad teniendo en cuenta de que hablamos de un hotel de 4* que además en todo lo demás me pareció intachable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great Dunas resort

Posted Jul 12, 2014
I had a perfect time in Dunas Suites and Villas. Stuff was amazing, good food. Definitely recommend .
4 out of 5
Recommended
for Getaway With Friends
by Room 214from London

Generally good.

Posted Jun 23, 2014 on Hotels.com
Overall very good although we were charged twice for use of a safe having initially paid for it and then additionally having it charged to our room after they verbally assured us that this would not happen. We should have insisted on a separate receipt when we paid for it on day one but we trusted them to get it right. They didn't.
5 out of 5
Recommended
for Personal Event
by Daranfrom Playa del Ingles

Quality Resort - But ....

Posted Jun 19, 2014 on Hotels.com
Dunas Suites Maspalomas is a fantastic resort to stay at for a holiday, but if you're here, as I was, for a mixture of work and down-time there were a few frustrating (money raising!) issues that in 2014 shouldn't be happening in a quality resort like Dunas - No ironing boards to do your own ironing (you can borrow an iron, but no boards) however there was an in-house laundry service! WiFi is a small € fee per day but you can only connect to one device at a time - I had an iPad, iPhone and a laptop and wasn't going to buy 3 codes! Plus the login system Dunas use didn't allow my Apple devices to remember the login codes, so every time my iPhone or iPad went into 'power save' (ie every 5 minutes of non-use) I had to re-enter the long non-user friendly codes. Finally, no kettle in the room but you could purchase a drink from the pool bar if you weren't on all-inclusive. That said the food / restaurants were excellent, staff very friendly, amenities excellent and very well maintained. I know I'll be returning so brought membership to their Dunas Rewards Club (a small one-off € fee) and would not hesitate to recommend the resort to my friends or family for their next stay.
Comment from Hotel Management
Aug 30, 2014 by Antonio Cabrera, Hotel Management
Dear client, Thank you very much for taking the time to write a comment about your stay at Dunas Suites & Villas. We will be very happy to welcome you as well in your next holidays. Kind regards, Antonio Cabrera Hotel manager
5 out of 5
Recommended
for Families
by A verified traveler

Clean and decent hotel

Posted Jun 15, 2014 on Hotels.com
Only negative was slightly weak aircon in our room.
Comment from Hotel Management
Aug 30, 2014 by Antonio Cabrera, Hotel Management
Dear client, Thank you very much for leaving a comment. We hope to see you again in the near future. Kind regards, Antonio Cabrera Hotel manager