2 outdoor pools, sun loungers

Reviews of Gloria Palace Amadores Thalasso & Hotel

4 out of 5
Gloria Palace Amadores Thalasso & Hotel
Calle La Palma, 2, Playa Amadores, Mogan, Gran Canaria

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 880 reviews" "
Rating 8 - Good. 347 out of 880 reviews" "
Rating 6 - Okay. 74 out of 880 reviews" "
Rating 4 - Poor. 21 out of 880 reviews" "
Rating 2 - Terrible. 9 out of 880 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Ayoze Rodríguez. on Jan 10, 2024
Dear Bernard,Thank you for choosing to stay at our hotel. We appreciate your visit, and we hope you had a wonderful experience.If there's anything specific you enjoyed or any feedback you'd like to share, we would love to hear from you.Looking forward to welcoming you back in the future.Best regards,

4/10 Poor

Jessica

Traveled with partner
The hotel itself was nice, we liked the pool area and cleaning/restaurant staff were excellent. However the reception staff let the hotel down. At check in we were told if we didn’t like our room we could change in the morning, we found this strange as if the man at reception knew we were being placed in the wrong room. For context we booked a double sea room 8 months in advance. We were put in to a dirty small dark room looking into reception. We requested to be swapped the following morning and were told there are no rooms left and we could return the next day. I sent an email to management and I was told there was a room available on the system. So we were lied to at reception. The room was nicer as it’s what we booked. We were woken up at 8am every morning from screaming and shouting and people running up and down the hall. The dining room was chaos every morning. Towards the end of our holiday we went to reception to enquire about a late check out and we were told this wouldn’t be a problem and the lady took our details and told us to return the morning of checkout.We returned and we were told they needed the room back and couldn’t give us another room but they had a booking system for a 15 min courtesy room we could use to get changed in if we requested a specific time at checkout.When we checked out we asked to book a slot for the room and surprise no room was available.Raquel was very rude and brushed us off when we told her her colleague told us this. All lies….
Stayed 12 nights in Dec 2023
Response from Ayoze Rodríguez. on Jan 10, 2024
Dear Jessica,Thank you for choosing our hotel and for sharing your feedback. We appreciate your positive comments about the pool area and the excellent service provided by the cleaning and restaurant staff.However, we sincerely apologize for the challenges you faced with the reception staff and the misinformation provided during your stay. We take your feedback seriously and will investigate the matter to ensure such incidents do not happen in the future. Your experience does not align with the level of service we aim to provide, and we are truly sorry for any inconvenience caused.If there's anything more you would like to share or discuss, please feel free to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with an improved experience.Thank you for your visit.Best regards,

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel!! Staff were extremely friendly and hospitable, every room has the most beautiful sea view. The food was plentiful, of an excellent quality and a good variety of options. A short walk to the nearest town where there were lots of shops/restaurants. Only 25 mins from the airport too. Faultless!!
Stayed 7 nights in Dec 2023
Response from Ayoze Rodríguez. on Jan 10, 2024
Dear Tara,We extend our heartfelt gratitude for choosing our hotel, and we are thrilled to receive your fantastic feedback! Thank you for acknowledging our friendly and hospitable staff, the beautiful sea views from every room, and the plentiful and excellent-quality food options.We are delighted to hear that your overall experience was faultless. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another amazing stay in the future.Thank you again for your visit.Warm regards,

6/10 Okay

Jo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is overall a very lovely hotel and a good place to stay. Unfortunately the hotel staff and housekeeping don’t pay attention to do not disturb signs and entered my room several times when I didn’t want to be bothered. This wasn’t taken seriously by reception staff either. There seems to be an issue with the water supply in the mornings, maybe down to demand but it kept running at low pressure, cold and even stopping completely during a shower. The breakfast buffet was rather boring, but that seems standard for many hotels. Great location and easy access to both Peurto Rico and Amadores as well as the commercial centre if you’ve got the fitness to walk up the hill.
Stayed 7 nights in Dec 2023
Response from Ayoze Rodríguez. on Dec 16, 2023
Dear Joanna,Thank you for choosing our hotel and taking the time to provide us with your valuable feedback. We appreciate your kind words about our lovely hotel and its convenient location.I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.We have already informed the relevant teams about the issues you raised, and immediate measures are being implemented to address and rectify the situations. We understand the importance of providing a seamless experience for our guests, and we are committed to making the necessary improvements.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedrooms are very spacious and the sea views excellent, though the bathroom arrangements may not be to everyone’s taste as has been commented upon by other guests. It’s all very open plan! The restaurant buffet is very extensive and well presented. For the price we paid it was excellent value for money.
Stayed 7 nights in Dec 2023
Response from Ayoze Rodríguez. on Dec 16, 2023
Dear David,Thank you sincerely for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed the spacious bedrooms and the breathtaking sea views.We appreciate your honest comments about the bathroom arrangements, and we will certainly consider them as we strive to enhance our guests' experiences. Your insight is invaluable.We look forward to welcoming you back in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.Best regards,

10/10 Excellent

Mervyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value for money, staff friendly and food good. However the hotel is beginning to look a bit tired and needs some renovating.
Stayed 7 nights in Oct 2023
Response from Ayoze Rodríguez. on Nov 10, 2023
Dear guest,We extend our heartfelt gratitude for choosing to stay with us and for sharing your valuable feedback regarding your recent visit. Your insights are incredibly important to us, and we appreciate the time you took to provide your thoughts.We are pleased to hear that you found our hotel to offer good value for money, with friendly staff and enjoyable dining experiences. Your positive comments on our service and food are truly encouraging for our team.Moreover, we would like to express our sincere thanks for bringing to our attention your observations about the hotel's appearance. We take your feedback seriously, and we apologize for any inconvenience caused by the current condition. Your constructive feedback motivates us to continually improve, and we are committed to addressing the areas that require attention. We appreciate your understanding and patience as we embark on enhancing the overall experience for our valued guests.Once again, thank you for choosing our hotel. We look forward to the opportunity of hosting you again in the future, providing you with an even better and rejuvenated stay.Warm regards,

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to relax as always
We had a long needed sun break and decided to go to the Gloria Palace Amadores, if you want to chill, relax, and just enjoy a peaceful holiday in the sun this is the place to go. Amazing infinity pools (yes 2 of them!), sunbeds are plentiful, food is amazing given the amount of choices, service and cleanliness is excellent.
Amadores sunset
Stayed 7 nights in Oct 2023
Response from Zuzanna Stepien on Nov 2, 2023
Dear Roberto,Thank you for choosing Gloria Palace Amadores for your much-needed sun break. We're delighted to hear that you had a relaxing and peaceful holiday with us. Our infinity pools, plentiful sunbeds, and the variety of food choices have indeed been designed to provide a memorable experience. We greatly appreciate your kind words regarding our service and cleanliness.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

Siobhan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Ayoze Rodríguez. on Oct 3, 2023
Dear Siobhan,We would like to express our sincere gratitude for your excellent rating. Your feedback is incredibly valuable to us, and we are thrilled that you had such a positive experience during your stay at Gloria Palace Amadores.We are dedicated to providing the highest level of service and ensuring our guests have a memorable and enjoyable visit. Your glowing review motivates us to continue our commitment to excellence.Thank you once again for choosing Gloria Palace Amadores. We look forward to hosting you again in the future and maintaining the high standards you have come to expect from us.Warmest regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxing hotel with good facilities
Stayed 7 nights in Apr 2023
Response from Carlos Hernández Veamurguía on Jun 29, 2023
Dear DonaldThank you for choosing GLORIA Palace Amadores Thalasso & Hotel****, and the time that you have spent sharing your experienceIt is a great pleasure that you enjoyed your recent stay with usBest regards

6/10 Okay

Eimear

Liked: Cleanliness, staff & service, room comfort
Needs a few tweeks
The hotel is a little dated but bedrooms & bathrooms are nice - few issues while there with all the public toilets not flushing or no water in the taps. Personally i liked breakfast & luch but found it difficult to get stuff at dinner. Cocktails were appalling- entertainment not great either, kids entertainment could be better.pools & views are excellent. I didn't like the area - a lot of usual tatty shops but i think theres a good shopping center a taxi drive away. All of our party of 12 had to move rooms for 1 reason or another eg no adjoining room given even though it was requested as the other room was for an extra child! Were ok about moving people but a waste of most of the day for the traveller. Lifts were plentiful but a bit confusing as there were 4 blocks. Spa very good - facials dear & said it's for one and half hour - it wasn't- mask on & left for at least 25 mins - overall 1hr 10 mins but the beautician was very good - massages were very cheap & great. Dont think I'd go back. Cant add pics as problem with your site
Stayed 7 nights in May 2023
Response from Zuzanna Stepien on Jun 4, 2023
Dear Eimear,Thank you for taking the time to provide feedback on your recent stay at the hotel. We appreciate your comments about the bedrooms and bathrooms, and we're glad to hear that you found them nice. However, we apologize for the issues you encountered with the public toilets and water supply during your stay. Rest assured, we will investigate these matters and take the necessary steps to address and resolve them.We apologize for the inconvenience caused by the need for room changes for your party of 12. We understand that this was time-consuming and disrupted your travel plans. We will review our room allocation processes to ensure that requests for adjoining rooms are better accommodated in the future.We appreciate your positive feedback about the spa and the quality of the massages. However, we apologize for any discrepancy in the facial treatment duration. We will communicate your feedback to the spa staff to ensure better consistency in service.We regret to hear that you would not choose to return to our hotel. We value your feedback and will use it to improve our services and facilities. If there is anything else you would like to share or discuss, please feel free to reach out to our management team directly. Thank you again for your review.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

Stephen

Stayed 7 nights in Apr 2023
Response from Carlos Hernández Veamurguía on May 21, 2023
Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel****, We also are very thankful for your high valued scores.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Clean hotel. Lifts were unreliable.
Stayed 4 nights in Apr 2023
Response from Zuzanna Stepien on Apr 15, 2023
Dear Dave,Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.We look forward to welcoming you again at our hotel soon.Best regards, Zuzanna Stepien2º Hotel ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and surrounding area. High quality food and wide choice. Not keen on the open plan bathroom though ... Will be visiting this hotel again!
Stayed 7 nights in Mar 2023
Response from Alberto Freniche - Gloria Palace Amadores Thalasso on Mar 27, 2023
Dear Diane,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.Best regards,

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, within walking distance of Shopping Centre restaurants and beach. Room had private balcony, not overlooked, which caught the sun. Property had been refurbished and upgraded. Lots of seating ares if you don't want to be in your room.
Stayed 7 nights in Feb 2023
Response from Alberto Freniche - Gloria Palace Amadores Thalasso on Mar 7, 2023
Dear Phillip,From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. We are glad that we met your expectations and will be an honor to have you in future holidays.Best regards, Alberto FrenicheGloria Palace Amadores Thalasso & Hotel ****Director/Manager

10/10 Excellent

Michael

Stayed 4 nights in Feb 2023
Response from Alberto Freniche - Gloria Palace Amadores Thalasso on Mar 7, 2023
Dear Michael,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.Best regards, Alberto FrenicheGloria Palace Amadores Thalasso & Hotel ****Director/Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Alberto Freniche - Gloria Palace Amadores Thalasso on Mar 3, 2023
Dear Christopher,From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. We are glad that we met your expectations and will be an honor to have you in future holidays.Best regards,

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloria Palace Amadores Thalasso & Hotel
GOOD HOTEL, COMFORTABLE AND KEPT CLEAN ROOMS. GOOD SELECTION OF FOOD BREAKFAST AND IN THE EVENING.
Stayed 7 nights in Feb 2023
Response from Alberto Freniche - Gloria Palace Amadores Thalasso on Feb 28, 2023
Dear Anthony,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.We look forward to welcoming you again at our hotel soon.Best regards,

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and staff were great. Only complaint was towels on the sunbeds and people would not arrive to use them until the afternoon..Same thing on the comfy chairs around the pool bar.
Stayed 8 nights in Jan 2023
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Feb 8, 2023
Dear John,Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.We look forward to welcoming you again at our hotel soon.Best regards,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and facilities. Well located. Great variety of food at buffet breakfast and dinner.
Stayed 10 nights in Jan 2023
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Feb 8, 2023
Dear Tom,We are glad that we met your expectations and will be an honor to have you in future holidays.Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels.Best regards, Alberto FrenicheGloria Palace Amadores Thalasso & Hotel ****Director/Manager

10/10 Excellent

Sergey, Saint Petersburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we were in this hotel for the first time, this place and the hotel are well known to us. That's why we chose this hotel this time. The main thing here, of course, is the beautiful ocean views from the room, as well as from any frontal points. The location is convenient. Although we arrived in a rented car at night, we arrived easily. At the reception they issued quickly. The hotel has a 4-level parking built into the rock. There are enough places. The rest is traditional for such hotels, a large room with daily cleaning, internet, a large balcony, meals in a restaurant. We took 2 times a day, that's enough. Within walking distance are two famous beaches, for an amateur. Usually in such hotels for dinner give a menu for drinks. It can be recommended in this case as well.
Response from Alejandro Florido on Jan 16, 2023
Good morningI pretty much appreciate your review full of details and tips for other guests. I am also glad that all the GLORIA team has met your expectations with our facilities, furnishing, as well as the staff. Best regards from Gloria Palaace Team****

10/10 Excellent

Bhaskar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing setting, great views from the resort as well as rooms. The infinity pool is the best. There are two close by beaches that are in walking distance and are nice walk from the hotel.
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Dec 25, 2022
Dear Bhaskar,Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.Best regards,

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 18, 2022
Dear John,From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible.Best regards,

8/10 Good

LAUREN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing week
Hotel was beautiful and views are amazing, if you are a young couple the entertainment is a little dated, only thing letting the hotel down
Stayed 7 nights in Nov 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 14, 2022
Dear Lauren,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.We look forward to welcoming you again at our hotel soon.Best regards,Alberto FrenicheGloria Palace Amadores Thalasso & Hotel ****Director/Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 14, 2022
Dear Samuel,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. We look forward to welcoming you again at our hotel soon.Best regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet another great hotels.com find Recommended
Great hotel, fantastic location. Clean. Food was outstanding, one issue noticed was waiting staff were obviously pushed to clear tables and reset, management had to come out and refresh juice machine. Coffee cups and glasses were missing a couple of times. Staff were excellent, food great maybe a training \ control issue. This is a big hotel, 4 blocks spaced out, took a day or two to learn the layout. Wife enjoyed it the fashion shows, evening entertainment varied. Peurto Rico 300m walk away with some great restaurant. Room was spacious and cleaned daily, by Sandra who always had a smile. View from balcony was lovely. All in all a great hotel, staff, food, location Airport transfer was cheaper than I could find by other means and was perfect service Thank you Gloria Palace Amadores Thalasso & Hotel You made our stay special
Stayed 9 nights in Nov 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 11, 2022
Dear Nigel,Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel.Best regards,

8/10 Good

Alex

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Manjunath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloria palace thalasso review
Fantastic holidays with a Gloria palace , staff were fantastic and all inclusive deals is great . Food was fanatic with fresh local produce and sea food , great pools and facilities in-house , definitely recommend for a family holiday
Stayed 4 nights in Jul 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a beautiful setting, with views over the ocean. My room was very comfortable, clean and well kept, as was the rest of the hotel. Reception staff and room cleaners were very polite and professional. On the less favourable side, I found the food at breakfast a bit bland. I also ordered a burger from the snack bar which I didn't eat, as it was badly undercooked. The hotel is very much for couples and large family groups - which from what I saw, seemed to be true of the whole of Gran Canaria.
Stayed 7 nights in Jun 2022
Response from Zuzanna Stepien on Jun 17, 2022
Dear Anthony, thank you for your recent visit and for sharing your feedback with us. We are glad to see that you enjoyed your canarian holiday despite some issues experienced by you. We hope you will decide to visit us again in the future and we will do our best to give you great service. Best regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Great location, all amenities were easily accessible, close to beach and easy walking distance to centre. Only grumble is that half board, evening meal excluded drinks, not even water provided.
Stayed 9 nights in Jun 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Jun 17, 2022
Dear Kay, From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. We are glad that we met your expectations and will be an honor to have you in future holidays. Best regards,

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Mick, Staffordshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room we had overlooking the sea. Large balcony & large room. Food very good. Close to either Puerto Rico or Amadores, both around a 10 minute walk in either direction.
Stayed 5 nights in Apr 2022
Response from Zuzanna Stepien on Apr 24, 2022
Dear Mick, Thank you for such positive feedback after your stay in Gloria Palace Amadores Thalasso&Hotel**** Our aim is to ensure that each and every guest has a memorable holiday and it is wonderful that we did this for you. It would be an honor for us to see you again and to make your time here as pleasant as possible. Best regards, Zuzanna Stepien Guests Relations Manager Gloria Palace Amadores Thalasso&Hotel****

4/10 Poor

Patrick

Liked: Property conditions & facilities
Disliked: Cleanliness
Staff we’re somewhat arrogant for a below average standard of hotel. Not clean to before Covid standards:(
Stayed 7 nights in Apr 2022
Response from Zuzanna Stepien on Apr 10, 2022
Dear Patrick, thank you for your recent visit and for sharing your feedback with us. We are sorry that we did not manage to give you great holiday experience. Kind regards, Zuzanna Stepien Guests Relations Manager Gloria Palace Amadores Thalasso&Hotel****

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with great views. Dinner buffet wasn’t great but sufficient. Check in is a bit of a lottery. Some rooms are ready by 12 others not till 4. We had to wait till 3:30 despite being told check in was at 2:00
Stayed 4 nights in Mar 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Mar 23, 2022
Dear Daniel, From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. We look forward to welcoming you again at our hotel soon. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but open plan bathroom
Lovely hotel although not sure about open plan room with shower. Would prefer a door!
Stayed 4 nights in Mar 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Mar 23, 2022
Dear Simon, Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels. Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

8/10 Good

Steven

Liked: Property conditions & facilities, room comfort
Enjoyable break bar one hostile waiter
Enjoyable stay on the whole, good location and all the facilities you need. Food choice limited, ok if you just wanting standard English cuisine. The majority of staff were lovely, spoilt by incident in restaurant, we were half board and you needed your room card to put drinks onto your room at dinner, one evening I forgot said card and the drinks waiter insisted I went back to our room for the card, to pay for a bottle of water when I was half way through my meal - not very customer friendly.
Stayed 9 nights in Mar 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Mar 15, 2022
Dear Steven, Thank you for taking the time to share your experience. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. We look forward to welcoming you again at our hotel soon. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service
Stayed 13 nights in Feb 2022

8/10 Good

Diogo de Freitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing facilities, great staffs, especially entertainment . However, reception staffs could be better prepared, some of them had a very poor English. Booked a room with Sea View and they gave a room on the ground floor, to change we had to go to reception 5 times and staffs were all given different information, basically a part of my day was ruined trying to solve this issue.
Stayed 7 nights in Feb 2022
Response from Zuzanna Stepien on Mar 4, 2022
Dear Diogo, Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. We look forward to welcoming you again at our hotel soon. Best regards, Zuzanna Stepien Guests Relations Manager Gloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

drew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel and we would highly recommend it. Overall it was the staff that made the difference to our stay
Stayed 7 nights in Feb 2022
Response from Zuzanna Stepien on Feb 27, 2022
Dear Drew Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. It would be an honor for us to see you again in our hotel and to make your time here as pleasant as possible. Best regards, Zuzanna Stepien Guests Relations Manager Gloria Palace Amadores Thalasso & Hotel ****

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but food could be better
Hotel is lovely and clean, rooms are spacious and location is gorgeous. Unfortunately buffet in the evening is average. Not a lot of authentic local dishes, but very much catering for the foreign tourists. Unfortunately the hotel was over booked on our first night so we did not get the room we had booked. We manage to change room from the second night onwards, but it was not ideal.
Stayed 5 nights in Feb 2022
Response from Zuzanna Stepien on Feb 20, 2022
Dear Valentina, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your recent stay in the hotel. Our staff is genuinely passionate about looking after our guests and ensuring that you receive only the best service and enjoy our facilities. We have taken notes of your comments as it is important for us to receive feedback from our guests in order to improve and maintain our standards. It would be an honor for us to see you again in our hotel and to make your time here as pleasant as possible. Best regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso&Hotel****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Feb 17, 2022
Dear Guest, Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. Best regards,

8/10 Good

Marjorie

Stayed 7 nights in Feb 2022
Response from Zuzanna Stepien on Feb 13, 2022
Dear Marjorie, thank you for your recent visit and for sharing your feedback with us. We are happy to see that you enjoyed your holiday and we hope you will visit us again soon and we will be able to offer you even better experience. Kind regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Feb 8, 2022
Dear Anthony, Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels. Best regards,

8/10 Good

William

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2022
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Jan 21, 2022
Dear William, From Gloria Thalasso & Hotels, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

10/10 Excellent

Emma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 7 nights in Dec 2021
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Jan 7, 2022
Dear Emma, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. Kind regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi just back from a fantastic weeks holiday from December 4th to 11th 2021 at Gloria Palace Amadores Thalasso & Hotel. We booked this hotel with recommendation from family who have stayed a couple of years ago and our expectation were not disappointed. The hotel is beautiful inside and outside from the moment you enter the lobby. The place is spotlessly clean. The rooms are very spacious with all the amenities you would expect from 4 star hotel with stunning view from the balcony over the sea. You can have different options of board accommodations but we just choose b&b as we like to go out and eat in different restaurants for dinner. The breakfast every morning the choice of food that was on offer even the fossy eater would fine it hard to complain. From selections of cereals fruit cold meats different selections of breads and all your cooked breakfast the choice is funomenal. The hotel has its own glass lift Whitch takes you down under ground were you come out to a beautiful promenade which you can talk a short walk along the coast either to Puerto Rico or to amadores beach’s. We love this hotel so much we have booked again for next year and can’t wait to go back.
Stayed 7 nights in Dec 2021
Response from Zuzanna Stepien on Dec 17, 2021
Dear Albert, thank you for choosing our hotel to spend your holiday on the Canary Islands and for sharing your feedback. For us it was a pleasure to have you as our guests and we feel delighted that you let us know that you had wonderful time here. You give us the motivation to keep on working as hard as we do it each day. We really hope to have the pleasure to welcome you soon again. Kind regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****

6/10 Okay

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2021
Response from Alberto Freniche on Dec 1, 2021
I appreciate your feedback, which is very important for us in order to improve our service and maintain the standards.

8/10 Good

liliana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Karan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was magnificent, on a cliff edge overlooking the sea. The rooms and lobby were of a high quality. I enjoyed the buffet breakfast. The one issue was that the water temperature of the shower in the room was switching from hot to cold. Overall, I would recommend the hotel and would return.
Stayed 4 nights in Oct 2021
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 5, 2021
Dear Karan, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. We look forward to welcoming you again at our hotel soon. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - a return visitor
Great location, returned to this hotel 6 times now. Service is great and lots to do for the kids. Covid has had an impact on a few things which would be expected
Stayed 6 nights in Oct 2021
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 3, 2021
Dear Andrew, Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

8/10 Good

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location with great views but too many rules and not enough bar staff on earlier than 7pm.
Stayed 7 nights in Oct 2021
Response from Alberto Freniche Gloria Palace Amadores Thalasso & on Nov 2, 2021
Dear Gary, Thank you for taking the time to share your experience. We Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. We look forward to welcoming you again at our hotel soon. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager