4 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of H10 Playa Meloneras Palace

5 out of 5
H10 Playa Meloneras Palace
Calle Mar Caspio, 5, San Bartolome de Tirajana, Gran Canaria

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 733 reviews" "
Rating 8 - Good. 234 out of 733 reviews" "
Rating 6 - Okay. 58 out of 733 reviews" "
Rating 4 - Poor. 17 out of 733 reviews" "
Rating 2 - Terrible. 15 out of 733 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, good location, very attentive and friendly staff. Quality of the buffet is average. Feels like they are trying to offer too much variety and the cost of that is quality.
Stayed 7 nights in Apr 2024
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Apr 13, 2024
Dear David,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our facilities, found our location convenient, and experienced excellent service from our friendly staff. Your satisfaction is our top priority, and we're grateful for your kind words.We appreciate your insights regarding the buffet offerings. We strive to provide a diverse selection to cater to various tastes, but we also understand the importance of maintaining high quality. Rest assured, we'll carefully review your feedback with our culinary team to ensure that we strike the right balance between variety and quality in our buffet offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Kind regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Apr 2, 2024
Dear Jack, Thank you very much for your excellent review. We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority and we are glad that we were able to meet your expectations. We look forward to welcoming you back soon. Best regards, Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Susan, Farnham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a lovely setting. Lots to do if you want it - or easy just to relax!
Stayed 7 nights in Feb 2024
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Feb 28, 2024
Dear Susan,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our setting to be lovely. It's fantastic to know that you appreciated the variety of activities available for those seeking adventure as well as the serene atmosphere perfect for relaxation.We strive to provide our guests with a memorable experience, whether they're seeking excitement or simply looking to unwind. Your positive comments are truly appreciated and serve as encouragement for our team.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Warm regards,Equipo DirectivoH10 Playa Meloneras Palace*****

8/10 Good

Valeriy

Stayed 8 nights in Sep 2023
Response from Kathleen L. Equipo Directivo H10 Playa Meloneras on Oct 4, 2023
Dear guest,Thank you for your valuation and for choosing our hotel.We hope to be able to welcome you soon again.Kind regards,

10/10 Excellent

Benedict

Stayed 7 nights in Sep 2023
Response from Silvia H. Equipo Directivo H10 Playa Meloneras Pal on Oct 14, 2023
It's great to hear that Benedict left a positive review on Expedia and that your stay has been perfect.Thank you, we look forward to seeing you in the near future.Best regards,Silvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
My stay was amazing overall. The resort is beautiful and the facilities and staff are great. The only things that could have been better was the food at the buffet (very underwhelmed, and the cocktail selection at the pool bars (I was really hoping for some frozen drink options with it being so hot).
Stayed 4 nights in Jun 2023
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Jul 5, 2023
Dear Michelle, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you had an amazing overall experience and found our resort beautiful with great facilities and staff. We regret that the food and cocktail selection did not live up to all your expectations. We appreciate your feedback and will take it into consideration as part of our ongoing commitment to improve our services. We look forward to the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Kaitlyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean throughout the entire property. Excellent staff all around. Food was great! As two young women travelling alone, we felt extremely safe both on and off the property.
Stayed 6 nights in May 2023
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on May 15, 2023
Dear Kaitlyn, Thank you very much for your 5 star review and for choosing our hotel for your visit to Gran Canaria. We are delighted that you found our staff and cleanliness exceptional, the food great, and most importantly that you felt extremely safe. We are glad that we were able to provide you with such a pleasant experience and would be very happy to welcome you back again in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Marie Viola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, all five star.Staff location food entertainment. I would definitely return here.
Stayed 7 nights in Mar 2023
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Mar 29, 2023
Dear Marie Viola, Thank you very much for choosing to stay with us for your visit to Gran Canaria. We are really pleased that everything was 5 star and that you found our hotel amazing. We appreciate that our staff, location, food and entertainment made for a lovely stay and that you have such fond memories. We would be delighted to welcome you back in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Donald Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2023
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Mar 25, 2023
Dear Donald Keith, Thank you very much for taking the time to review your recent stay at our hotel. We are glad that you rated your experience positively and that we were able to provide you with a pleasant holiday. Thank you again for choosing our hotel and we would be more than happy to welcome you back. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the architecture, the quietness, great pools and great food. Staff very professional and caring.
Stayed 7 nights in Oct 2022
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Oct 23, 2022
Dear Margaret, Thank you very much for such a positive review. We are glad you enjoyed your stay with us.It is a pleasure to read that you were very satisfied with our location, the architecture, our facilities and the food. We appreciate your mention of our staff who are committed to always providing the best service. We look forward to welcoming you back.Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Silvia H Equipo Directivo H10 Playa Meloneras Pala on Aug 1, 2022
Thank you very much for your rating, Brendan! We are very pleased that you thoroughly enjoyed your stay with us and we look forward to welcoming you back another time. See you next time! Best regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Nadja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2022
Response from Silvia H. Equipo Directivo H10 Playa Meloneras Pal on Jun 4, 2022
¡Gracias por puntuarnos en Expedia, Nadja! Nos alegramos de que haya tenido una estancia agradable con nosotros y esperamos volver a darle la bienvenida pronto. ¡Hasta la próxima! Silvia H. Equipo Directivo H10 Playa Meloneras Palace *****

10/10 Excellent

John, Camberley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, wonderful location, amazing, friendly service, coffee after dinner would have been appreciated.....
Stayed 8 nights in Mar 2022
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Apr 5, 2022
Dear John, It is wonderful to read your good comments about our hotel and we are delighted that you had an enjoyable stay. After dinner coffee is always available at the bar. Thank you very much for sharing your feedback and we look forward to your next visit soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Adrienn

Stayed 7 nights in Mar 2022

8/10 Good

Bryan Robert, Aston Clinton

Traveled with group
Liked: Staff & service, amenities
A great hotel, with superb staff, in a very walkable distance from the heart of Maspalomas. The areas for improvement are room cleaning, which is not thorough enough and significant parts of the hotel are looking tired, including the rooms.
Stayed 7 nights in Feb 2022
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Feb 28, 2022
Dear Bryan Robert, We appreciate your feedback on your experience with us. We are delighted to know that you have been very satisfied with your stay at the hotel and the staff. On the other hand, we take note of your comments for improvement to send them to the corresponding managers. We hope to welcome you again on your next visit to Gran Canaria. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

2/10 Terrible

Yin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2021
Amazing hotel, beautiful food and great selection. Staff so friendly!
Stayed 7 nights in Oct 2021
Response from Silvia Hoyos Equipo Directivo H10 Playa Meloneras on Nov 1, 2021
Thank you so much, Emma! It´s so amazing to know that you enjoyed your stay with us thanks to our services and facilities. It´s always nice to read such a wonderful comments. Thank you once again and hope to see you back! Kind regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Oct 14, 2021
Estimado Alan, Muchas gracias por su excelente puntuación tras su visita a H10 Playa Meloneras Palace. Estamos encantados de conocer su completa satisfacción con su estancia en nuestro hotel. Sería un placer volver a recibirle en un próximo futuro. Reciba un cordial saludo, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

4/10 Poor

Izabella

Liked: Cleanliness
Disliked: Staff & service
Terrible service and standard, NOT a 5 star hotel!
Our stay was pretty bad, we already got issues from day 1. Some Staff at the restaurant were very rude & didn’t know their own policy & were giving us different directions. When we asked about something they would shrugged & said “I don’t know”! One day we had to leave the gym because you can’t be more than 6. But we had booked via the reception & when we arrived there were only 2 other in the gym. The gym staff who was missing from her post for over an hour wouldn’t listen to us when she came back & threw us out! The hotel is run like a circus the staff have no idea & were working in different ways. When making a complain they promised to follow up & sort it out but then the next day it was forgotten. This is absolutely NOT a five star hotel. The rooms are very average & boring! The service is overall very poor. We even saw a cockroach once in the buffet. They keep the food under heat lamps & it makes it very dry. Breakfast was not so good either, not many choices & the eggs were not tasty! It’s also very loud & we kept waking up by the cleaners. We said we would order cleaning one hour before but they kept knocking on our door & there were no disturb sign anywhere in the room. We’ve been staying in few 5 star hotels nearby & the service & standard is totally different. This is the first & last time at the H10. Please don’t stay here, it will ruin your vacation!
Stayed 3 nights in Jul 2021
Response from Silvia Hoyos H10 Playa Meloneras Palace***** on Jul 25, 2021
We deeply sorry, Izabella, to know that you didn´t enjoy your stay with us. Even more if possible because we haven´t any news of your complaints just your request to go to the restaurant with your dog. In any case, we would like to explain you that because of the Covid, it´s mandatory the maximun of occupancy inside the gym, that is why we always ask to reserve the entrance to the gym. By the way, it´s also mandatory in Spain to pratise exercise with a mask. The day you say, there were 11 people training without mask, that it´s why our staff had to ask to the guests without reservation to leave the gym and the others, wear the mask. Regarding the rest of your complaints, we can only apologise if we didn´t achieve your expectations and we will transmit your comments to the corresponding responsible. Thank you so much for your review and the time you spent to write it. We hope to welcome you back. Best regards, Silvia Hoyos H10 Playa Meloneras Palace*****

2/10 Terrible

Chay

Stayed 7 nights in Jun 2021
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Jul 7, 2021
Dear Chay, We would like to thank you for your review about your stay at H10 Playa Meloneras Palace. We deeply regret that we were unable to meet your expectations. We are going through a very challenging time and we always try to offer the best of ourselves. Our highest priority is to provide a pleasant experience to all our guests. We regret that we were unable to do so. If you decide to give us another chance in the future, we would be delighted to welcome you back. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Peter, San Jose, CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and facility, very friendly and helpful service. I would definitely stay here again.
Stayed 3 nights in Jan 2021
Response from Veronica Rodriguez on Jan 28, 2021
Dear client, We appreciate your feedback on your recent visit to H10 Playa Meloneras Palace. We look forward to welcoming you back in the not too distant future. Kind regards, Verónica Team H10 Playa Meloneras Palace *****

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from Verónica Rodríguez on Dec 10, 2020
Estimado Sra Angela. Le agradecemos su valoración sobre su reciente visita a H10 Playa Meloneras Palace. Muchas gracias por la valoración positiva de nuestros servicios y del personal del hotel. Esperamos darle la bienvenida de nuevo en un futuro no muy lejano. Reciba un cordial saludo, Verónica Equipo H10 Playa Meloneras Palace*****

2/10 Terrible

Elliot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
5 star prices for 3 star services
Unfortunately much of the hotel was shut down. The website advertised it’s great services, and we still paid full rate for all inclusive, however it basically offered a 3 star hotel service: - no restaurants were open, only the same buffet - the infinity pool was closed - gym closed - spa closed - sea view room could not have been further from the sea, not your normal sea room view - no minibar - room service at times when guests wouldn’t want it
Stayed 6 nights in Oct 2020
Response from Verónica Rodríguez on Nov 3, 2020
Dear Mr Elliot Thank you very much for the time devoted to share your experience with us and other Internet users. We are sorry that you were not able to enjoy our a la carte restaurants, pool and spa. It is very important to us that you let us know if you are unhappy with your room so we can offer you a change. We kindly inform you that it is our main priority to meet our guests needs as soon as we are aware of them, as our guests wellbeing is what we look for. We hope you decide to come back to visit us. We will try our very hard for you to enjoy a perfect holiday with us. Best regards, Verónica Rodriguez Equipo Directivo H10 Playa Meloneras Palace

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms in need of an upgrade but were comfortable and clean. The hotel staff were very welcoming and helpful The food in the restaurants was very good
Stayed 7 nights in Mar 2020
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Mar 18, 2020
Dear Guest, We would like to thank you for taking the time to write a review about your recent stay at H10 Playa Meloneras Palace*****. We are so glad to read that you have enjoyed your overall stay at the hotel and especially the buffet. We appreciate as well your kind words to our stuff. We are also thankful for receiving some constructive comments in this way which will help us to improve our service. We look forward to welcoming you back in the near future. Yours sincerely, Diana Slavcheva Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Silvia Hoyos Equipo Directivo H10 Playa Meloneras on Mar 16, 2020
Dear Adam, Thank you so much for taking the time to review your experience at H10 Playa Meloneras Palace. We are very pleased that you have rated your stay with us 5 out of 5. We look forward to welcoming you again very soon. Best regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding on all levels!!!
This place is amazing on all levels!!! Me and my partner stayed for 4 nights and planned to move round the coast for 3 nights - we came back after one night as it was that good :) Will definitely be coming back here!
Stayed 2 nights in Mar 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Mar 9, 2020
Dear Jacob, Thank you so much for sharing your excellent feedback following your experience at H10 Playa Meloneras Palace. We are delighted that you appreciated the high level of quality provided throughout the hotel. We are also very proud to read that we are so exceptional that you finally decided to stay at the hotel instead of moving around the island. Thank you again for your wonderful review and we look forward to your next visit. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Silvia Hoyos Equipo Directivo H10 Playa Meloneras on Mar 7, 2020
Dear guest, Thank you so much for taking the time to review your experience at H10 Playa Meloneras Palace. We are very pleased that you have rated your stay with us 5 out of 5. We look forward to welcoming you again very soon. Best regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Mar 3, 2020
Dear Helen, Thank you very much for your wonderful review and for choosing to stay at H10 Playa Meloneras Palace. We are more than happy to know that you were very satisfied with your experience at the hotel. It would be a pleasure to welcome you back soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Rama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Feb 27, 2020
Dear Rama, Thank you for leaving a review following your stay at H10 Playa Meloneras Palace. We are happy that your experience with us was mostly positive. If you come back to Gran Canaria, we would be pleased to welcome you again. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Feb 27, 2020
Dear guest, Thank you so much for taking the time to review your experience at H10 Playa Meloneras Palace. We are very pleased that you have rated your stay with us 5 out of 5. We look forward to welcoming you again very soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Joannd, London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hôtel was fabulous, the food, service and friendliness was second to none. Jose arranged a beautiful melon arrangement with candles at breakfast when it was my husbands birthday. Z the guest relations chap was amazing. We was so kind to my son and got all the children to play together at the pool with various activities.
Stayed 8 nights in Feb 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Feb 27, 2020
Dear Joannd, Thank you very much for choosing H10 Playa Meloneras Palace and for sharing your wonderful feedback. We are delighted that you have enjoyed so much your stay at the hotel with the food, service and friendliness of the staff. We will forward your compliments to them. Thank you again for your review and it would be a pleasure to welcome you again in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good, breakfast was fine but everything else was poor
Stayed 7 nights in Feb 2020
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Feb 27, 2020
Dear guest, We would like to thank you for taking the time to share your experience following your stay at H10 Playa Meloneras Palace. We are very sorry that the food was not up to your expectations. It is one of the aspects most valued by our guests, although we will send your criticism to the corresponding responsible. We hope you will give us another chance in the future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

4/10 Poor

Verified traveler

Liked: Cleanliness
5 Star Hotel - Really?
Overall, a disappointing experience with this hotel, which I partly blame Hotels.com for the marketing of their, so called, VIP Gold Service. We chose this property on the basis that we should get a free upgrade and late checkout, albeit, subject to availability. I understand that busy hotels cannot always offer this, however, you would expect a commensurate alternative incentive to be offered in the event that the hotel was full e.g. a complimentary meal in their 'a la carte' restaurant instead of the cheap bottle of Rioja which was left in the room on arrival (with no corkscrew to open it!). As for the hotel itself, I'm not sure how it can consider itself to be a 5 star property when there are a number of 4 star properties in the vicinity e.g. Lopesan Villa del Conde, which I would consider at least as good as this one. Some examples of issues include: Wifi - only available in your room once you have gone back to reception to ask for the code! No Kettle in the room. Again, you have to go and ask for it. Dining options are very limited. They only offered a buffet service on HB. Even upgrading to their Privilege service meant you only got 50% off in their A La Carte restaurant. I checked some other 5 star properties in the resort and most offered multiple dining options e.g. Riu Meloneras Palace. I would say, however, that the service staff were very friendly and helpful. Would we go back to Meloneras? most definitely Would we stay at this property? most definitely not
Stayed 7 nights in Jan 2020
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Feb 3, 2020
Dear Guest, Thank you very much for taking time to share your experience at H10 Playa Meloneras Palace*****. We regret to know that the extras as a VIP Expedia guest haven't reach your expectations. We have taken note of your constructive comments regarding the WiFi and the food at the restaurant. Regarding the Privilege Service, we would like to inform you, that guests with Privilege do not have to pay into the à la carte Restaurants. They are included. The guests with All Inclusive Package are the one who have to pay 50% if they decide to visit the à la carte Restaurants. If you decide to give us another opportunity in the future, we will be very happy to have you as a guest. Kind regards, Diana Slavcheva Equipo Directivo H10 Playa Meloneras Palace*****

6/10 Okay

Jorge

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel-a bit far from main shopping area. No problem for me but may be for less mobile.
Stayed 7 nights in Jan 2020
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Jan 12, 2020
Dear Guest, We would like to thank you for taking the time to write a review about your recent stay at H10 Playa Meloneras Palace. We are glad to know that you had a great experience with us. It would be a pleasure host you again in the near future. Kind regards, Diana Slavcheva Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Sophie

Stayed 3 nights in Jan 2020

10/10 Excellent

Dimitrios

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Staff extremely friendly and courteous. Convenient and close to the beach and boardwalk. Plenty of options to eat. The all in-clusive was good. Different menu every night. Although eating outside the property would be less expensive and also equally as good. The nightly shows on the property were fantastic. The New Year’s Eve night was also something to remember. Staff was great and very accommodating. Would definitely be back.
Stayed 6 nights in Dec 2019
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Jan 8, 2020
Dear Dimitrios, Thank you very much for sharing your excellent review about your experience at H10 Playa Meloneras Palace. It is wonderful that you keep such good memories of New Year's Eve and the hotel with the staff, our location, the evening entertainment and the food within the all-inclusive. It is rewarding for the entire team to read your feedback. Thank you again and we are glad to know that you would definitely be back. We would love to welcome you again very soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Sian, Aspe,Alicante,Spain.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Sun beds need cushions,they are uncomfortable. Rooms a little dark & need updating. Would recommend this hotel & would love to return.
Stayed 10 nights in Dec 2019
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Jan 3, 2020
Dear Sian, Thank you very much for sharing your feedback following your stay at H10 Playa Meloneras Palace. We are delighted that you were happy with the overall experience, although we will forward your comments to the responsible and we will take them into account. Thank you for recommending our hotel and we would also love to welcome you again. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Zhiyuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel
Very family friendly hotel. Nice team and thanks Zed and Sebastian to play with our son
Stayed 5 nights in Dec 2019
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Dec 22, 2019
Dear Zhiyuan, Thank you very much for taking time to review our hotel on Expedia.com. We are glad to know that you had a lovely stay in hour hotel. We pretty much appreciate your kind regards to our colleague Zed and we will share your comment with him. We are looking forward to welcome you again. King regards, Diana Slavcheva Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Geraint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Silvia Hoyos Equipo Directivo H10 Playa Meloneras on Nov 25, 2019
Dear Geraint, It have been a real pleasure to being your host and we are glad to know that you enjoyed to the fullest your stay. We hope to welcome you back to offer you another brilliant stay! Kind regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Verified traveler

Stayed 6 nights in Sep 2019
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Oct 7, 2019
Dear guest, We would like to thank you for taking the time to review your stay at H10 Playa Meloneras Palace. We are pleased that you were satisfied with the hotel. We hope to welcome you again in the future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Equipo Directivo H10 Playa Meloneras Palace***** on Oct 6, 2019
Dear Paul, We would like to thank you for giving us such a wonderful rate. It is such a big pleasure to see that you enjoyed the time you spend with us. We would love to welcome you back in the near future for a perfect holiday. Best regards,

6/10 Okay

Verified traveler

Not worth it
I would say it’s only a 3-4 star hotel, not like a 5 star hotel. The environment is good and clean. But the room condition is old and need to be renovated soon. The front desk staff is not as friendly as a 5 star hotel one.
Stayed 1 night in Sep 2019
Response from Silvia Hoyos Equipo Directivo H10 Playa Meloneras on Sep 30, 2019
Dear Guest, Thank you for taking time to review H10 Playa Meloneras Palace*****, we really do listen and learn form our guests feedback. We are so sorry that you did not enjoy your stay with us, and that we let you down so much. We would have been happy to assist you while you were staying at the hotel to improve your experience but thanks again, we will take into account your constructive comments which will help us to improve our service. We do hope we will have the opportunity to welcome you back so that might have a chance to restore your faith in our hotel. Kind Regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were not kind. We don‘t have Aircondition. It was very hot in our room. The rest room was vety smal without aircondition. It smell very bad. Our romm was for 3 person too small and very expensiv
Stayed 7 nights in Aug 2019
Response from Borja Garcia Equipo Directivo H10 Playa Meloneras on Aug 15, 2019
Dear guest, We would like to thank you for sharing your experience about your recent stay at H10 Playa Meloneras Palace. We regret to know that we couldn't meet your expectations. We remind your that our customer service department is always at your disposal. We are surprised as we never received any comment about the issues mentioned in the review. All rooms do have air conditioning. We would have liked to explain you how it works or fix it otherwise. We inform you also that you booked a room for two but you were three adults, that is why you paid more. If we can do anything else for you, please do not hesitate to contact us. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pool. Maybe the any staff in the buffet could be more pleasant
Stayed 2 nights in Aug 2019
Response from Cristhian Armas on Aug 5, 2019
Dear Guest, Thank you very much for sharing your experience about your holiday at H10 Playa Meloneras Palace***** with other users of Expedia. We are glad to know that your overall experience at the hotel has been very good. We are also grateful to receive some constructive comments which will help us to increase our costumer service. We hope to welcome you back soon. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is amazing, we loves our time there.
Stayed 5 nights in Jul 2019
Response from Cristhian Armas on Aug 2, 2019
Dear Guest, Thank you very much for sharing such a lovely review about your stay at H10 Playa Meloneras Palace***** We are so glad to know that you loved your time at the hotel and that you found it amazing. We hope to welcome you back soon. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Cristhian Armas on Aug 1, 2019
Dear Guest, Thank you very much for this perfect score. It will be a sincere pleasure to welcome you back. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Cristhian Armas on Aug 1, 2019
Dear Guest, Thank you very much for sharing your experience with other users of Expedia. We are so glad to know that everything has been perfect. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****

8/10 Good

Verified traveler

Stayed 7 nights in Jul 2019
Response from Cristhian Armas on Jul 31, 2019
Dear Guest, Thank you very much for sharing your experience. We hope to welcome you back soon. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2019
Response from Cristhian Armas on Jul 31, 2019
Dear Gary, Thank you very much for this perfect score. We hope to welcome you back soon. Yours sincerely, Cristhian Armas Equipo Directivo H10 Playa Meloneras Palace*****