Outdoor pool

Reviews of MUR Hotel Neptuno Gran Canaria - Adults Only

4 out of 5
MUR Hotel Neptuno Gran Canaria - Adults Only
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

8.4

Very Good

Rating 10 - Excellent. 189 out of 452 reviews" "
Rating 8 - Good. 197 out of 452 reviews" "
Rating 6 - Okay. 42 out of 452 reviews" "
Rating 4 - Poor. 15 out of 452 reviews" "
Rating 2 - Terrible. 9 out of 452 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
Stayed 7 nights in Mar 2024

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023

4/10 Poor

Johannes Baptist Adrianus Van

Liked: Cleanliness
It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Stayed 7 nights in Sep 2023

4/10 Poor

Pawel

Liked: Cleanliness
Disliked: Staff & service
Not best place for holidays.
They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great selection of food top quality. Sraff very polite and helpful,top class accommodation. Dislikes absolutely nothing
Stayed 7 nights in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Will

Stayed 1 night in May 2023

8/10 Good

GERARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 7 nights in Apr 2023

6/10 Okay

Antonio, Saint Denis

Traveled with group
Disliked: Amenities
Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet
Stayed 15 nights in Mar 2023

10/10 Excellent

JONATHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023

10/10 Excellent

Ruben Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently great
Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.
Stayed 8 nights in Mar 2023

8/10 Good

gareth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start good finish
Very stressful arrival having to walk 2 miles with our case because roads closed due to carnival. But the hotel receptionist was lacking empathy or understanding and was demanding I sent the confirmation from hotels.com - despite receiving a message from the hotel only 30min prior to our arrival. I was stressed and tired and flustered. So not a good start but the hotel staff redeemed themselves- good breakfast and very comfortable room
Stayed 7 nights in Mar 2023

2/10 Terrible

Darren

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling in to disrepair
Nice location but the hotel I feel is falling in to disrepair restaurant and bar air broken for years which makes u feel uncomfortable. Shower tray in room was broken and poorly repaired which still leaked so water poured out on to the floor Air con in room wasn't working very good either Hotel insists on men wearing trousers, where females can wear what the like which I think is unfair after all the restaurant is not la cate it's just buffet after all the female don't even dress up for dinner a couple turn upon hot pants and the rude manager though that was acceptable Steam and sauna didn't work either Sound proofing needs to be improved too
Stayed 8 nights in Mar 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and comfortable. There are too many stairs.
Stayed 10 nights in Feb 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel and excellent value
Stayed 8 nights in Jan 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed
The place is top quality, I have been many times. And will be back again. The food is excellent and varied. And the hotel is located perfectly in the resort.
Stayed 12 nights in Dec 2022

10/10 Excellent

K W

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Leisure trip with a friend for 8 days
Stayed 8 nights in Dec 2022

2/10 Terrible

Ana C

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is extremely outdated and gross.
Stayed 6 nights in Dec 2022

6/10 Okay

JONATHAN

Liked: Staff & service, amenities
Stayed 8 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Good Neptuno Holiday
Nice comfortable 4* hotel that does everything well and at a fair price.
Stayed 7 nights in Nov 2022

4/10 Poor

Verified traveler

Liked: Staff & service
No, thanks
The location is amazing, Hotel falling apart, rooms need a touch-up, everything is old, but not antique or chic just old, food we have been there 9 nights even I don’t remember any single delicious food, Yes they have cost issue but you cant give last night salad in next day morning. + 2 cockroaches in the food area. Drinks I got sick and tired of drinking in paper cups beside the pool, Chargeable safe box? 2 euro for every single day after paying 2300 euros, wowww different mentality Reception I think they are under pressure, I called and ask their help we couldn’t communicate with one restaurant, just he needs to translate a 5-second voice record, Answer is I am busy, you have to come to here, I can’t help you over the phone, Alright, alright easy champ, But the F&B staff were brilliant, happy, and helpful.
Stayed 9 nights in Nov 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
A nice hotel, perhaps a bit dated now. Been there before and still great to stay. Inconsistent service from the staff, welcome at the reception on arrival was very poor and rude. Some staff need customer service training. Cleaning staff member left my room open so anyone could have walked in my room. Very poor experience.
Stayed 5 nights in Oct 2022

10/10 Excellent

Andrew

Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

8/10 Good

Susan

Stayed 5 nights in Mar 2022

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gym in veryy poor condition for a 4 star hotel. Just needs some money spent on it as machines are old and some dont work. Is a good space so a bit of investment would increase the overall feel of the hotel greatly. Staff are great and what makes the hotel. Food and pool areas are kept well Room saves old and unreliable
Stayed 7 nights in Mar 2022
Response from Ana Quintana on Mar 31, 2022
Dear Andrew, thank you very much for leaving us a review about your stay. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. Hope to have the chance to welcome you again. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as always!
Stayed here several times, nice friendly 4 star with a good location & mixed adult only crowd old/young/straight/gay and not overly dominated by any one nationality. Pool area well maintained and room for everyone, no rowdy behaviour and comfortable beds. Food is of a good standard with plenty of options all buffet style. Rooms fairly standard but clean and well kept. The back gate opens directly into the Yumbo shopping/bar area and there can be some noise late into the night but didn’t disturb us and realistically anyone choosing this location is probably wanting to be in the thick of the night time action!
Stayed 8 nights in Mar 2022
Response from Ana Quintana on Mar 14, 2022
Hello, thank you for choosing our Hotel for your holiday! We are happy to read that you had a great stay with us and enjoyed your time at our Hotel Neptuno. We hope to welcome you back again soon! Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
MUR Hotel
A hotel with a good shopping location, average food and service, but disappointed with the room itself and sleep-comfort level for the reviews and rating of the hotel given. I would try something else on my next visit.
Stayed 1 night in Jan 2022
Response from Ana Quintana on Jan 24, 2022
Hello! Thank you very much for choosing our hotel for your holiday and leaving us a review about your stay Your opinion is very important to us. Your honest review will help us to improve our services. We hope to welcome you back soon! Kind regards,

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location , nice to have a pool facing room
Stayed 6 nights in Jan 2022
Response from Ana Quintana on Jan 17, 2022
Thank you for staying with us in Playa del Ingles! I am really glad that you enjoyed the holiday in our Neptuno! Kind regards and see you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Ana Quintana on Jan 17, 2022
Thank you for staying with us in Playa del Ingles! Kind regards and see you again soon.

10/10 Excellent

Trevor

Stayed 6 nights in Nov 2021
Response from Ana Quintana on Dec 31, 2021
Dear Trevor, Thank you for your high rating. Hope to see you soon at Hotel Neptuno! Kind regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short winter break at Neptuno
Good service from staff in general from checking to room service. Decent sized rooms. Maria is very attentive at breakfast & dinner. Food in general is good with a variety of mains which probably justifies its 4 stat status. A couple of negatives - can hear the music until the early hours from the room balcony’s & the gym needs some TLC as a lot of the machines need replacing and are unusable. A tidy hotel overall.
Stayed 3 nights in Dec 2021
Response from Ana Quintana on Dec 21, 2021
Hello! Thank you for leaving your opinion about Mur hotel Neptuno. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. We hope to see you soon again at our Neptuno Hotel. Kind regards,

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was located very well for access tonthe Yumbo Center withba back entrance stright into it! If you are physically challenged or need a wherl chair... DO NOT STAY HERE! We had to help a wheep chair yser many times during our weeks stay!
Stayed 7 nights in Nov 2021
Response from Ana Quintana on Nov 22, 2021
Dear Simon, Thank you for your comment and thank you also for helping people with wheep chair. Hope to welcome you again soon! Kind regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Fantastic adults only hotel and can't fault the staff going again in April
Stayed 14 nights in Oct 2021
Response from Ana Quintana on Nov 9, 2021
Dear Margaret, thank you for your positive comment. I am glad to read that you are coming back in April! We are looking forward to welcome you again!. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located
Stayed 2 nights in Jul 2021

8/10 Good

Nathaniel

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Adequate. Comfortable. More like a 3 star.
I’m just grateful to be on holiday in November 2020! I spent a week at the Neptuno on different board options. The hotel can sometimes be quite expensive, maybe not so much at the moment but that’s a reflection of the reduced level of service and reduced demand. I would say the hotel is currently running at 20% occupancy. I understand that there is normally entertainment in the evenings, but not at the moment. The main restaurant and bar are closed. All meals are to be taken at the outside pool snack bar. This is ok for breakfast and lunch but they are really struggling at the evening meal. The menu is somewhat limited and the same every day. Better off with just B&B and enjoy some of the many amazing restaurants on the doorstep. Rooms are basic but pleasant enough. This is an older style Spanish hotel and was obviously rated as a 4 star in its heyday. It’s feels more like a 3 star, and a comparable standard to the nearby 3 star Axelbeach. I would stay here again but only if it was a good deal. It’s not worth paying over the odds for. There is no kettle or tea/coffee facilities in the room. Cleaning was completed daily, although underneath the beds wasn’t touched and hadn’t been for some time as it was thick with dust. The staff at the hotel are it’s best asset. The reception, bar and waiters are all very friendly and pleasant.
TV minibar amd wardrobe
Well appointed bathroom
Two single beds
Balcony
Stayed 5 nights in Nov 2020

6/10 Okay

marie

Liked: Cleanliness
Stayed 2 nights in Mar 2020
Response from Ana Quintana on Mar 18, 2020
Dear Marie, Thank you for choosing Mur hotels to spend your holidays in Gran Canaria. Hope to welcome back you again soon! Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Ana Quintana on Dec 10, 2019
Thank you for choosing Mur hotels to spend your holidays in Gran Canaria! Hope to have the chance to welcome you again. Kind regards,

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay late check in reception staff were very helpful
Stayed 1 night in Dec 2019
Response from Ana Quintana on Dec 10, 2019
Dear guest, thank you very much for leaving us a review about your stay. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. Hope to have the chance to welcome you again. Kind regards,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is great and is yet very quiet if your room not too close to the bar which I was, but my friend room was too close to the bar and it was bit noisy.
Stayed 5 nights in Sep 2019
Response from Ana Quintana on Oct 1, 2019
Hello! Thank you very much for your short feedback about your stay with us. We would like to let you know that the doors of the balconies are soundproofed. If you keep them close, you won't hear the noise from outside. We hope to see you soon again at our Neptuno Hotel. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was excellent. Good food and friendly
Stayed 10 nights in Aug 2019
Response from Ana Quintana on Sep 12, 2019
Thank you for staying with us in Playa del Ingles! I am really glad that you enjoyed the holiday in our Neptuno! Kind regards and see you again soon,

8/10 Good

james

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good but operates very old fashioned policies
Great hotel reception and pool staff great, though the evening dress code needs updating and old fashioned.
Stayed 7 nights in May 2019
Response from Ana Quintana on Aug 14, 2019
Dear James, thank you very much for leaving us a review about your stay. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. Hope to have the chance to welcome you again. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Ana Quintana on Jun 26, 2019
Dear guest! thank you for choosing our Hotel Neptuno for your holiday and giving us your 4star rating! We hope to welcome you back again soon! Kind regards,

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Was a we break just to get away
Stayed 5 nights in May 2019
Response from Ana Quintana on May 23, 2019
Dear Alfred, Thank you for choosing Mur hotels to spend your holidays in Gran Canaria. We are glad that you enjoy your stay with us! Hope to welcome you back again soon! Kind regards,