Spa

Reviews of Santa Catalina, a Royal Hideaway Hotel

5 out of 5
Santa Catalina, a Royal Hideaway Hotel
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria

Reviews

9.4

Exceptional

Rating 10 - Excellent. 266 out of 365 reviews" "
Rating 8 - Good. 71 out of 365 reviews" "
Rating 6 - Okay. 18 out of 365 reviews" "
Rating 4 - Poor. 7 out of 365 reviews" "
Rating 2 - Terrible. 3 out of 365 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately, we experienced issues with the air conditioning, which did not function during our stay, despite notifying the staff every day.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Mar 15, 2024
Dear Andre,Thank you for your review.We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests and this issue will be reviewed with our team to ensure a better level of service is offered in the future.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

6/10 Okay

Malcolm, Weymouth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful building, over priced and lacking in attention to detail and customer service. Over reliance upon technology which didnt work.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Mar 11, 2024
Dear Malcolm,Thank you for sharing your opinion about your recent stay.We are very sorry to hear that you did not enjoy your overall experience. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. The room was lovely and the staff were excellent.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Mar 9, 2024
Dear Thomas,Thank you very much for your kind feedback.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Haitienne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Feb 26, 2024
Dear Guest,Thank you for taking the time to review your stay.It's heartwarming to hear that you had a wonderful birthday celebration at our hotel and that you found our facilities to be beautiful. We're delighted that our team, particularly Carolina from Concierge, provided you with professional and excellent guest services. Your kind words about her patience and readiness to assist are much appreciated.We're also pleased to know you were satisfied with the cleanliness of your room, the condition of the hotel, the service you received, and the amenities provided.We look forward to welcoming you back in the future.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

John

Stayed 10 nights in Feb 2024

6/10 Okay

Antonia

Liked: Property conditions & facilities
This is a high end property so was expecting high end service, the room wasn’t ready even though we were allowed to go in, not tea/coffee facilities or mini bar been updated. Other things only little things but forgot the lemon in our gin and tonic, the room service app that they expected you to use wasn’t working so phoned through the order but due to language differences one of the orders was wrong. Asked for some blankets which should have been in our room but weren’t , asked at reception but had to phone 3 hours later as they hadn’t arrived
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Feb 18, 2024
Dear Antonia,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. It is our priority to ensure that our rooms are impeccably ready for all guests upon arrival, and we apologize for any oversight in this matter. Our team strives to provide accurate and prompt room service, and we are looking into the communication challenges you've mentioned to ensure clarity in all our guest interactions. We are also attentive to the details that enhance our guests' experiences, such as the provision of blankets and the correct garnishing of drinks. We are pleased to see positive comments about the quality and condition of our hotel, and we take pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms and setting. Also loved location.
Stayed 6 nights in Jan 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Feb 6, 2024
Dear Arlene,Thank you for your positive feedback.We're thrilled to hear that you enjoyed the fantastic rooms and setting, as well as our convenient location. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the level of service, and the amenities provided all met your expectations. Our team strives to maintain the highest standards in all that we offer, so it's rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

8/10 Good

Ailsa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in good location, easy access to the old town and port. Good local bus service and great range of restaurants. Staff throughout the hotel were very friendly and helpful. Excellent customer service.
Stayed 5 nights in Jan 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Feb 3, 2024
Dear Ailsa,Thank you for your positive feedback.We're thrilled to hear that our convenient location provided easy access to the old town and port, and that you found our local bus service and range of restaurants to your liking. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness, and that you felt well taken care of throughout your stay.We appreciate your high ratings on room amenities and are delighted that they met all your expectations for comfort and convenience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Virgil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel where you can relax and unwind. Staff very friendly and nothing is too much trouble. Very clean.
Stayed 5 nights in Jan 2024
Response from Guest Experience Manager - Santa Catalina, a Royal on Jan 20, 2024
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our team made your stay pleasant and that you found our hotel to be a clean sanctuary for relaxation. It’s wonderful to know that we could provide a service where nothing was too much trouble, as we strive to cater to our guests' needs with the utmost care.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Gillian, Edinburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

William Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024

10/10 Excellent

Bard Ivar

Wonderful!
The Hotel and services impress you just from the beginning of your stay. Everything is perfect. Comfortable beds and pillows, that is important after the long walks in the city. Hotel situated in the middle of the city and you can walk to the old part of the city and to Las Canteras area.. Very good breakfast with the exceptional quality products. Beautiful park around. We love it! Very kind and professional stuff. We will return and we will repeat our experience in this hotel!
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Dec 31, 2023
Dear Ivar, Thank you very much for your kind feedback.We're delighted to hear that you found comfort in our beds and pillows, crucial for relaxation after exploring our vibrant city. It's wonderful to know that our location served as an ideal starting point for your city walks and that the quality of our breakfast offerings met your expectations. Your kind words about the serene surroundings of the park and the professionalism of our staff are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

8/10 Good

Paul

Stayed 7 nights in Dec 2023

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Temidayo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so so lovely and so so helpful!! The bar men, Pavlo and his team were just so amazing. Everybody was always willing to help! We would've loved more modern rooms, but nonetheless, everything was beautiful and the food?!? yes.
Stayed 5 nights in Dec 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Dec 12, 2023
Dear Temidayo,Thank you for your review.It's wonderful to hear that our staff, particularly Pavlo and his team at the bar, provided exceptional service and that their willingness to assist made a positive impact on your stay. We're also delighted that you enjoyed the culinary delights our restaurants offer, assuring a memorable dining experience. While our rooms reflect a neoclassical style that resonates with our hotel's historic charm, we appreciate your preference for more modern accommodations and will consider your feedback as we continuously strive to meet our guests' expectations.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quality Hotel
Stayed for week and found hotel very comfortable and well run. Rooms good and spacious.
Stayed 7 nights in Dec 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Dec 14, 2023
Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that you found our rooms spacious and comfortable, a testament to our dedication to providing a welcoming environment. It's wonderful to know that our team's efforts in maintaining cleanliness and delivering exceptional service contributed to your enjoyable stay. The well-being of our guests is a priority, and we're pleased that the hotel's condition met your expectations, ensuring a pleasant atmosphere during your visit.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

8/10 Good

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Dec 9, 2023
Dear Craig, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building
Stayed 1 night in Dec 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Dec 9, 2023
Dear Craig, Thank you very much for your kind feedback.We're delighted to hear that you appreciated the condition of our hotel and found our service to be impeccable. It's also gratifying to know that the amenities provided in your room met your expectations to the fullest. We strive to maintain our historic establishment while ensuring modern comforts for our guests, such as a fully-equipped room with ergonomic furniture and a Wi-Fi connection for a seamless stay. However, we noticed your room cleanliness score and would like to assure you that we hold our housekeeping standards in high regard, continuously working to ensure a spotless environment for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

8/10 Good

Craig

Stayed 2 nights in Nov 2023

8/10 Good

Vivienne Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Gran Canaria
We went to this hotel for my birthday and had a fabulous time. The hotel is huge, clean and has excellent service throughout. From the moment you step in they are incredibly helpful and attentive. It’s absolutely fantastic. It’s easy to get to the city centre from the hotel via bus/taxi/walking but there are also some nice nearby local restaurants and two fantastic Michelin restaurants in the hotel. The pools/gym are very good and maintained very well. Also had a massage that was excellent. The bars/drinks are made very well too. All the staff were great, especially Paula (I believe her name is) at the desk. She is super! She gave us lots of fantastic recommendations and arranged a surprise for my birthday!
Stayed 4 nights in Oct 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Nov 6, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time during your birthday celebration and appreciated our clean facilities and excellent service. It's great to know that you enjoyed our pools, gym, and massage services, as well as the quality of our bars and drinks. We are also glad that our convenient location allowed you to explore the city and nearby restaurants.Thank you for your kind words about our staff, especially Paula. We will make sure to pass on your compliments to her. Your satisfaction is our top priority, and we are thrilled that our team was able to make your stay memorable.We look forward to welcoming you back in the future.Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Jeanne A

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Mohammad

Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is set in outstanding gardens which have been established since the hotel was built in 1890 which gives a relaxed feel to the hotel with a good mix of internal and external spaces. The hotel staff all are friendly and very professional we enjoyed a relaxing week stay enjoying the food and spa.
Stayed 7 nights in Oct 2023
Response from Guest Experience Manager on Oct 30, 2023
Dear Guest, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Jay

Stayed 4 nights in Oct 2023

10/10 Excellent

Tom Arild

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Beautiful hotel - with the best shower!!!
The reviews were completely right, Beautiful hotel. Set in beautiful grounds (take the time to walk around and also see the park just behind) We made the most of the swimming pool, we went up to the VIP pool just once but it looked just as nice as the normal guest one. Breakfast was great but expensive if you’re only looking for light bites. Room was v comfortable. Pillow menu was great (the pillows are super soft so it was nice to have the option to change) Team were always happy to provide more tea and coffee. Best hotel shower I’ve ever had too. We’ll definitely be back
Stayed 4 nights in Sep 2023

10/10 Excellent

Chloé

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in this beautiful place. The hotel is gorgeous, the service fantastic, the staff very professional. Outstanding quality on all aspects, food, rooms, facilities, pools, spa and gym. We had a real crush and are already looking to go back!
Stayed 7 nights in Sep 2023

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most sensational properties we have ever seen. Beautiful beyond words. The grounds are amazing. The hotel is as opulent as any we’ve ever had the pleasure of staying at.
Stayed 6 nights in Sep 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Sep 26, 2023
Dear Eva,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and appreciated our contemporary installations. It is our intention to offer pleasant accommodation with high standards so that our guests can enjoy their vacation memories once they are back home.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel everything you could wish for absolutely faultless! The guy at the reception desk was really welcoming and helpful. Thank you for a wonderful stay!
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Sep 25, 2023
Dear Elaine,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be faultless and enjoyed the beautiful atmosphere. It's great to know that our reception staff provided you with a warm welcome and helpful assistance during your stay. We take pride in our attentive service and the unique blend of history and modern comforts that our hotel offers.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the outlay of the hotel, beautifully designed. Can’t believe it is from 1890. Renovations very well done , keeping the lovely colonial look. Amazing gardens, very comfortable beds and pillows, friendly and professional staff in all categories of staff from reception, catering staff , cleaning staff and others. Wonderful amazing views from the rooftop. It was so lovely after sightseeing to sit on the balcony in the evening and enjoy the teas and coffee provided with the lovely breeze. Excellent choice of breakfast provided. Will definitely go back again. One of my best hotels.
Stayed 8 nights in Aug 2023
Response from Guest Experience Manager - Santa Catalina on Sep 18, 2023
Dear Karen,Thank you for your positive feedback.We are delighted to hear that you appreciated the beautiful design and renovations, maintaining the colonial look and history of our hotel. It's great to know that you found our gardens enchanting and our beds and pillows comfortable. Our team takes pride in providing friendly and professional service, and we are glad that you experienced this during your stay.Thank you for your kind words about the amazing views from the rooftop and the excellent breakfast choices. We are thrilled that you enjoyed the teas and coffee provided in your room, as well as the lovely breeze on your balcony.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

KARINE

Stayed 2 nights in Aug 2023

10/10 Excellent

Marianne, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommanded
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 23, 2023
Dear Marianne,Thank you for your positive feedback.We are thrilled to hear that you had such a positive experience during your time with us. It's wonderful to know that you found our room cleanliness, hotel condition, and service to be exceptional. We strive to provide a comfortable and enjoyable stay for all of our guests, and we're delighted that we were able to meet your expectations. We appreciate your kind words and recommendation. Thank you for choosing our hotel!We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

6/10 Okay

Pradeepa

Stayed 4 nights in Aug 2023

10/10 Excellent

Marie-Andree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are beautiful, service excellent everywhere on the property, enjoyed the pool service and food.
Stayed 4 nights in Jul 2023
Response from Guest Experience Manager on Jul 22, 2023
Dear Marie Andree, Thank you very much for your kind feedback.We are thrilled to hear that you found our rooms beautiful and appreciated the excellent service provided by our staff. It's great to know that you enjoyed the pool service and the food offered at our pool bar. Our team works hard to ensure that our guests have a memorable stay, and your kind words are a testament to their efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Norka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, wonderful, wonderful
Wonderful, relaxing and newly renovated.
Stayed 1 night in Jun 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Jun 13, 2023
Dear Norka,Thank you for your positive feedback.It was truly a pleasure to receive such positive feedback. Our team is delighted that everything met your expectations!We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Norka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, historical and true comfort
A wonderful hotel, very pleasing spaces, kind and warm staff. The only feedback I would give is to re-charge the room fridge more often , otherwise all the service is lovely and the hotel a true gem.
Stayed 3 nights in Jun 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Jun 12, 2023
Dear Norka,We appreciate that you took the time to share your experience with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We apologize that you were not entirely satisfied with replacing of the minibar. Please know that we have noted your suggestion.Thank you so much for choosing our Santa Catalina, a Royal Hideaway Hotel and we look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Amazing room (the Royal Suite), staff and service. A few minor issues that were efficiently resolved via the concierge. The meal at Poem Mitchelin star was a highlight. The lifeguard in the pool area was extremely attentive and helpful. We would definitely stay here again. A very relaxing stay.
Stayed 7 nights in Jun 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Jun 10, 2023
Dear Peter, Thank you very much for your kind feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Michael

Stayed 7 nights in May 2023

10/10 Excellent

nora v

Stayed 3 nights in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxurious accommodation
Beautiful hotel in a quiet locatio
Stayed 8 nights in Apr 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on May 7, 2023
Dear David, Thank you very much for your kind feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Kenia

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beds should be more comfortable.
Stayed 1 night in Apr 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Apr 22, 2023
Dear Kenia,We appreciate that you took the time to share your experience with us.We are pleased that your overall stay was good. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution. Rest assured that we will be looking into this matter.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Ive travelled professionally for 20 years and this place is one of my favourites
Stayed 1 night in Apr 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Apr 8, 2023
Dear Craig,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us, and even more when it comes to an experienced guest who travels a lot.We look forward to welcoming you back on a future occasion!Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Evonne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff - super helpful in making sure our stay was perfect. The food at 1890 was superb, and the grounds were amazingly kept- would love to stay again!
Stayed 1 night in Mar 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Mar 28, 2023
Dear Evonne,Thank you for your positive feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Spencer

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst bed ever. I could feel the springs. Safe was locked when we got there, requested someone to open it, they never showed up. Shower door leaks, giant puddle. No free water. Staff and restaurants were very good! Very clean.
Stayed 1 night in Mar 2023
Response from Guest Experience Manager - Santa Catalina, a Royal on Mar 19, 2023
Dear Timothy,Thank you for sharing your opinion of your stay with us.We are sorry to hear about your experience and regret we were not able to help resolve it during your stay. Our team is committed to delivering top-notch service and when a guest informs us of a concern, we try to do our very best to assist them in every way possible. Rest assured that we have taken note for future improvements.Nevertheless, we are pleased that you had an enjoyable stay with us.Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.Thank you for the wonderful description of the facilities of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless and attractive rooms and we are really happy to know you appreciated yours so much.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We hope to see you again in the future. Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santa Catalina is relaxed yet elegant and we met lots of lovely people
Stayed 6 nights in Feb 2023