2 outdoor pools, pool umbrellas, sun loungers
Check availability

Reviews of Abora Buenaventura by Lopesan Hotels

4 out of 5
Abora Buenaventura by Lopesan Hotels
C/ Ganigo, 6 Plaza De Ansite, Playa Del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

8.0

Very Good

Rating 10 - Excellent. 162 out of 537 reviews" "
Rating 8 - Good. 235 out of 537 reviews" "
Rating 6 - Okay. 93 out of 537 reviews" "
Rating 4 - Poor. 35 out of 537 reviews" "
Rating 2 - Terrible. 12 out of 537 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Svein

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best day of your life
Stayed 5 nights in Nov 2023

10/10 Excellent

Stoycho

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Kamil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked heated pool water. There was a lot of things to do with kids. All stay could be perfect but we got room with a view on very noisy street. I have been to some of the party islands but never experienced that much noise during my stay in the hotel room. Noise from around 8pm to 1am. We been told on the reception that it's a family side of the hotel.
Stayed 7 nights in Apr 2023
Response from Abora Team on Apr 16, 2023
Dear Guest,We greatly appreciate the time you spent to review your recent experience in our hotel, at Abora we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.Best Regards,Abora Team

8/10 Good

Andrejs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't regret your choice
We really enjoyed our stay to Abora Buenaventura. It's the ideal place for families with kids. The good: - cleanliness is the first thing you notice - fresh food everyday - 2 poolbars, a lobby-bar and a snack-bar look more than enough to cover all the tourists - I have to mention that the hotel is huge, more than 750 rooms. - plenty of activities for kids - pools were wormed up I believe, despite the air temperatures were high during my stay - the manager was always among the tourists and was attentive to their needs. He even questioned me. - 24/24 drinks in lobby-bar - very confy beds - our room was cleaned every single day, including the balcony - so a big plus for the cleaning staff. The bad: - only 2 hours allocated for breakfast which seemed very crowded but we managed to find table in a short time. - room a little bit outdated, and minimalist furniture style. We've had a very good time, the weather was fab and the Dunes in Maspalomas are a must see.
Stayed 7 nights in Mar 2023
Response from Abora Team on Apr 13, 2023
Dear guest,We greatly appreciate the time you spent to review your recent experience in our hotel, at Abora we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Abora Team

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Gheorghe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
otgo
Stayed 7 nights in Mar 2023
Response from Abora Team on Apr 10, 2023
:)

10/10 Excellent

Lidija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was great! I have no complaints!
Stayed 2 nights in Mar 2023
Response from Abora Team on Apr 4, 2023
Thank you :)

10/10 Excellent

Matthew

Stayed 5 nights in Mar 2023

10/10 Excellent

Shaheer

Stayed 7 nights in Mar 2023

6/10 Okay

Paula

Stayed 7 nights in Feb 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
No negatives about my stay at all.
Stayed 2 nights in Nov 2022
Response from ABU on Dec 1, 2022
Dear Matthew,thank you very much, we hope to see you very soonregards

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel is massive . We booked the standard view room . Lovely view of pool and sea beyond . Room is lovely, as is the food and the service . The only downside is the animation entertainment is quite noisy if you just want to sit n relax but apart from this a really good holiday .
Stayed 6 nights in Jun 2022
Response from Abora Buenaventura on Aug 22, 2022
Dear Peter,Thank you for sharing here with us your opinion about the Hotel!Kind regards,

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice, staff friendly, facilities great. But the food is poor-average.
Stayed 3 nights in May 2022

6/10 Okay

Dermot

My room was very nice indeed. The dining room was very busy.its a huge hotel..i woulde stay here again
Stayed 28 nights in Mar 2022
Response from Abora Buenaventura on Apr 22, 2022
Dear Dermot, Thank you so much for sharing here your experience at the Hotel. We are very pleased to know we have certainly matched up with your expectations and would be very pleased to welcome you soon again! Best regards,

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good rooms, daily cleaning, amenities
all staff are wonderful, enjoyable - like the idea that you can pay for a locker which we used post check out. i do not really like buffets but it was well made! the chefs are making food and it is visible so you see things freshly prepared. rooms were cleaned each day . we didnt really spend much time at the hotel as we stayed for a short time but it was nice to see swimming pool fitness classes and entertainment . will recommend , taxis easy to get either they were already outside or we asked reception .
Stayed 4 nights in Mar 2022
Response from Abora Buenaventura on Mar 12, 2022
Dear Christina, Thank you for choosing our Hotel for your holidays in Gran Canaria. We are very pleased to know that you have enjoyed your stay and hope that you decide to visit us again for your next holidays in Playa del Inglés! Kind regards,

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, good location, nice rooms
The hotel was very spread out which was good when trying to find a sun lounger as there was plenty of room. The food was good quality and the dining area spacious. The rooms were a good size with a very comfortable bed and amazing pillows. The shower in the bathroom was very powerful and always hot. I would recomend a stay at this hotel.
Stayed 4 nights in Feb 2022
Response from Abora Buenaventura on Mar 12, 2022
Dear Ceri, Thank you for sharing with us your feedback about the Hotel as well as your recommendation. We love to know that you had a wonderful stay and hope that it repeates for your next holidays in the island! Best regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends reunited
We found this hotel was excellent value for money. Welcoming and friendly staff, food was of excellent quality, good range of choices for all courses. Lots of availability throughout the day for snacks and beverages. During these very difficult times of Covid-19 we felt very safe and lots of great measures to keep you safe where in place. The animation team where enthusiastic and friendly, we can’t wait to return, thanks for a great stay.
Stayed 4 nights in Jan 2022
Response from Abora Buenaventura on Feb 2, 2022
Dear Mark, We are very pleased to read we have matched up with your expectations and that you have had a wonderful stay with us. We would love to welcome you once more! Kind regards,

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family holiday
it was amazing, cant fault it
Stayed 7 nights in Dec 2021
Response from Abora Buenaventura on Dec 17, 2021
Dear Melanie, We are really happy to know you have enjoyed of your stay with us. We are looking forward already to welcome you soon! Kind regards,

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good covid measures
Stayed 3 nights in Dec 2021
Response from Abora Buenaventura on Dec 17, 2021
Dear Emma, Thank you for choosing our Hotel for your stay in Playa del Inglés. We are very pleased to know we have matched up with your expectations and we hope to welcome you again in our Hotel. Best regards,

10/10 Excellent

Michal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big nice comfortable. Stuff friendly. Food in the restaurant OK shame not even water or juice is included in half board. Plastic gloves during meals uncomfortable hands sanitiser in different areas will be definitely better. Hotel very nice.
Stayed 7 nights in Nov 2021
Response from Abora Buenaventura on Dec 3, 2021
Dear Michal, We are pleased that you have enjoyed of your stay in the Hotel but would like to apologize for any possible inconvenience during it. Concerning the drinks in the Half Board, this has been stablished that no drinks are included. Our apologies. We hope that despite of this you decide to visit us once more. Kind regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Covid Friendly Holiday
Really enjoyed the Abora, very clean, friendly staff, excellent food, good Covid friendly practices. Reception moved us to a better room once we asked due to the original room being in a dark corner.
Stayed 14 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

6/10 Okay

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families, bad for singles/couples
I stayed in this hotel for 10 nights over winter pride and mostly I enjoyed the experience. Firstly this is a very family orientated hotel. I was a single guy on my own and found it impossible to relax in the first room they gave me. The room was very nice but was so noisy with the live shows from the stage. The way the hotel is designed the sound echos all around the complex and makes it impossible to get a siesta before heading out for the evening. The very helpful lady on reception (Mara L) did move me to a quieter room, but that was much smaller and a lower rated room to which I paid for, so I felt slightly conned. The grounds are very relaxing tho, very well kept and as long as you can immerse yourself in your own music (as the stage noise is still prevalent on that side of the hotel) is quite chilled. I chose breakfast only and not fully inclusive, which was excellent. They charged for the safe, which I thought was incredibly mean. I know a lot of hotels do this, but there's no excuse, it's just money grabbing. So in summary this hotel is fine for families, but definitely not suitable for singles or couples who come to PDI for the nightlife.
Stayed 10 nights in Nov 2021
Response from Abora Buenaventura on Nov 19, 2021
Dear Robin, We are pleased to read that in general you enjoyed the experience in our Hotel but we sincerely regret not having been able to fulfill your expectations. If you decide to give us another chance, we would be very happy to welcome you once more. Kind regards,

4/10 Poor

J j

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond disappointing.
Stayed 5 nights in Nov 2021
Response from Abora Buenaventura on Nov 19, 2021
Dear guest, We sincerely apologize for any possible inconvenience. We regret very much you felt disappointed from your stay with us and hope you could give us the chance to correct the image received from us this time. Kind regards,

10/10 Excellent

João

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience
Amazing massive hotel with an amazing service. We did not want to leave! The room was super comfy, clean, with all the gifts you can imagine from a hotel. The crew was always friendly and pleasing. The breakfast buffet and dinner were nice and with a good variety. However, we had a feeling food was a bit tasteless and too German.
Stayed 3 nights in Nov 2021

8/10 Good

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Easy and quick check-in. Nice, spacious, clean room. Good food selection in restaurant.
Stayed 2 nights in Nov 2021

2/10 Terrible

Samuel

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude staff, inedible food, will not be returning. Rules on face masks need to be clearer, staff pick and choose when to tell you to wear a mask, on our last day we were blocked from walking any further outside without a face covering (no one wore one outside and this was no stated anywhere)
Stayed 7 nights in Oct 2021

10/10 Excellent

Ciaran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Good food, good view. Staff service isn't so great though, you're definitely not treated as individual as in other hotels but moved along. We came in late and I needed cash for the driver, the front desk, my first experience was a sarcastic man telling me where to find the ATM and I got the impression the staff (him and his colleague) weren't interested in spending much time with us despite there not being anyone there. Some staff are pleasant but in general service not as great as other places including all inclusives I've stayed in.
Stayed 5 nights in Aug 2021

10/10 Excellent

Samiat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Family Getaway
We have just returned from a short break at Abora Buenaventura and I can honestly say we had an amazing stay from start to finish. We stayed in room 301 which was perfect for us as it was right opposite the children’s splash park. I loved how accommodating the hotel were they went as far as providing a step up stool for my 2 year old so she could reach the loo and sink easily. Considering that we visited during the pandemic, this hotel was very hands on and cleaning up very often, there is also a one way system in place and masks must be worn at all times except by when using the pools or dining in the restaurant. The hotel is very modern and walking distance to the English beach. Lots of shops and restaurants are also within walking distance. I wish the food could have been a tad bit better with catering to non pork eaters but saying that there is so much to choose from. I will definitely recommend staying here.
Stayed 3 nights in Sep 2020
Response from Guest Relations on Sep 17, 2020
Dear Samiat, We are very pleased to read that we have totally matched up with your expectations and that you have enjoyed of your stay very much. We are looking forward already to welcome you once more! Kind regards,

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Abora Buenaventura on Mar 13, 2020
Dear Melissa, thank you for rating our Hotel! Kind regards, Guest Relations

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Abora Buenaventura on Mar 1, 2020
Dear Evan, thank you for giving us a rate of our Hotel! Kind regards, Guest Relations

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day break in Feb 2020
Stayed here in Feb 2020 all inclusive. Rooms are bright, modern and spacious. Very clean throughout. It'a a large hotel so it can be quite a walk if your room is on the extremities. Overall well worth a visit.
Stayed 5 nights in Feb 2020
Response from Abora Buenaventura on Mar 1, 2020
Dear Ivan, We are very pleased to see that in overall we managed to fulfill your expectations. We would love to welcome you again! Kind regards, Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time round at this hotel after the upgrade. We were not disappointed. Hotel rooms were much better, food still high quality and good variety. Animation team as usual made the holiday, the main reason we returned. Ellie and the team we’re fantastic their enthusiasm is infectious and their shows were great. We will be back again!
Stayed 8 nights in Dec 2019
Response from Abora Buenaventura on Jan 13, 2020
Dear guest, Thank you for your great feedback about the Hotel. Looking forward to welcome you again! Kind regards, Guest Relations

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Pleasant hotel, friendly helpful staff. Comfortable room. Restaurant does not cater well for vegans.
Stayed 3 nights in Dec 2019
Response from Guest Relations on Jan 23, 2020
Dear Peter, Thank you very much for commenting our hotel Abora Buenaventura. We are very happy to know that you experienced a wonderful holiday and are very thankful for your very kind words towards our staff. We would love to welcome you agian. Kind regards, Guest Relations

6/10 Okay

Giorgio

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mums getaway holiday. Great resort great hotel. Reading.walking. Drinking a plenty. Total chill out
Stayed 7 nights in May 2018
Response from Public Relations on Jul 2, 2018
Dear Shaun, Thank you so much for kind comment. We are so happy to hear you had a great stay! We are looking forward already to see you soon. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, breakfast excellent, found the staff rude
Stayed 4 nights in Mar 2018
Response from IFA Buenaventura on Mar 18, 2018
Dear guest, We would like to thank you very much for having decided to stay with us in IFA Buenaventura for spending your holidays in Playa del Inglés. Also we would like to thank you for your kind words to our hotel and our food. We are very happy to hear we did fulfill your expectations. However, we are very surprised about from what you say of our staff. We are sure we all do our best to satisfy all our guests expectations and to try them to feel like at home. We regret very much you feel that was not the case. This comment will be passed to all the involved departments. We do hope that you decide to choose us once more, so we are able to show you what we can do for our guests and try to correct this bad image you have received from us. With our best regards, Public Relations IFA Buenaventura

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Although it was a 3 star hotel, the only disappointing thing was that there was no air conditioning in the room we stayed.
Stayed 8 nights in Oct 2017

4/10 Poor

TOM, VA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
CLAIMS TO BE FOUR STAR HOTEL, ITS MAYBE TWO STAR!!
HAD TO PAY FOR EVERYTHING!!!!!!!!!!!HAD TO PAY FOR EVERYTHING
Stayed 12 nights in Sep 2017
Response from Guests relations on Sep 21, 2017
Dear Tom, thank you very much for your visit at our IFA Buenaventura Hotel. Our main goal is our customer satisfaction and our team always tries their best to fulfill all wishes of our guests. We regret that you were not 100% satisfied with our hotel as some thinks like the safe and minibar have a additional cost. But we would like to inform you that this information we have given next to all tour operators and is also registered in all catalogs and web sides for to avoid misunderstandings like yours. However, we would like to thank you for your suggestions for improvement which we have forwarded to the relevant departments for possible improvements in the future. It seams there is a missunderstanding with the stars of our hotel as it is not a 4 star hotel rather a 3 star hotel. We sincerely hope that you will chose the Hotel IFA Buenaventura again for your next stay on the island, also to give us the chance to correct the image you have received this time. With best regards, Guests relations IFA Buenaventura

8/10 Good

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GC
I stayed at this property for 5 nights and overall thoroughly enjoyed my stay! Hard working and friendly staff and a special mention to Gerard for the massage.

10/10 Excellent

Michelle, Banbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday!
Rooms are fairly standard but the staff, particularly the entertainment team are absolutely brilliant and made the stay so very enjoyable. Food and drink great. No air-con in rooms though which is only down side.

8/10 Good

Helga

Liked: Cleanliness, staff & service

8/10 Good

malco, London

Liked: Cleanliness, staff & service, property conditions & facilities
For the price we paid it was fare
But the beds were very uncomfortable the restaurant was noisy but apart from that everything was perfect the staff were very friendly and helpful for all the the details that you asked. When you walked to the beach everyday it worked you well and it was good about 3 to 4 miles there and back.
Response from IBU on Jan 20, 2017
Dear Guest Malco, Thanks for your opinion on Expedia from you last holidays in the South of Gran Canaria. We would like to apologize if your expectatives were not the ones we would wished. We will inform the departments involved to make some improvements. We do always recomend all the clients that when they do have any problem or suggestion contact with public relations department in order to help you as much as possible. We hope you can give us a second chance in the future to change this experience. Kind Regards, Ifa Buenaventura

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Average
Hotel most for families with children. No showers by the pool to cool down, small pools, crowded. Umcomfortable sun chairs.

4/10 Poor

wooly, G

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok hotel. Pool area too small
Food was bland and too salty. Rooms were fine but desperately needed air-con. Pool area is awful, can never get a lounger as all are taken up (by towels not people). Spent the holiday sat on patio chairs. Friendly staff.