Ratings based on 337 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from West malling
Not fully ready to receive guest.Posted Jul 1, 2015
Pros: The staff and food.
Cons: Get the builders out and provide proper information for the guests.
Weeks spent of refurbishment has not finished. Expect to hear power tools all day. Our room was not ready and we had to make calls for simple things (towel rail detached, no plugs in sink, pictures stacked up and not hung properly) Due to rebranding there is no welcoming information in the rooms. Do you need to know where to eat or the fact that there is no cleaning at weekends and towels would not be replaced! The wifi is not reliable. That said is is a great hotel with wonderful and friendly staff with the exception of one or two of the reception staff. We for the first time had half board. What a suprise as it was extremely good and excellent value.
for Everyoneby A verified traveler from london
Fantastic!Posted May 30, 2015
Fantastic hotel for families. Kids club is great. Pools are heated and safe. Beautiful to swim in an infinity pool overlooking the sea. Staff are really attentive - one member of staff gave us blankets outside in the evening, really thoughtful gesture. Super helpful at reception. Would definitely recommend and go back.
for Everyoneby A verified traveler from scotland
Very clean hotel spacious rooms good kids poolPosted Apr 29, 2015
Pros: Spacious clean rooms Kids club Relaxed quiet atmosphere
Location: We visited palmetos park which was about 40 minutes away by bus and was a great day out
Stayed with my husband and 15 month old son and the hotel is perfect for kids. I would definitely stay again and I am hard to please. Small kids pool overlooking the ocean ideal for toddlers and The infinity pool is also very nice. Very spacious and very clean rooms. We had breakfast a couple of times and it was very good. We ate out in the evenings and there is a good range of restaurants within walking distance. Highlight for me was the staff. All very helpful and the entertainment team go out of their way to make sure the kids are looked after and have fun. Nice relaxed atmosphere
for Everyoneby A verified traveler
Nice hotel shame about the worksPosted Apr 27, 2015
Nice hotel told on arrival we have a nice upgrade for you, put on 8th floor. All OK sat and sun but on Monday morning the started to refurb 9th floor. Lots of drilling and banging. Staff were apologetic, and did give us wine and a dinner. Apart from this every thing else was very good. The staff were great the pool was very nice. Location was good one of the few hotels in puarto Rico were you did not have to climb up many stairs to get to it.
for Everyoneby A verified traveler from Saint Malo
Hôtel très accueillant, ambiance sympathiquePosted Apr 23, 2015
Pros: la suite, l’accueil du personnel, le breakfast et le dîner avec un grand variété de choix.le pub très agréable. l'espace autour de la piscine
Cons: la proximité avec les bateaux en hivernage sur le port (petit outillage bruyant pour l'entretien des bateaux) le confort des matelas était moyen
Nous avons passé un agréable séjour dans cet hôtel grâce à son niveau de prestations élevé . le cadre, l'accueil,l'ambiance, l'espace, tous les ingrédients pour réussir un séjour aux Canaries.
for Everyoneby A verified traveler from London
Nice Hotel!Posted Apr 20, 2015
Pros: Accomodation was very clean, rooms are bright and airy. Hotel staff were fantastic, especially, Alex at the reception desk.
Cons: Food was appauling! open up to vegetarian options (this does not include fish, eggs or chicken!)
Our overall experience has good. The reception staff were expectionally helpful and friendly and genereally, staff were very friendly and polite, their service was very good too. However, we were very disappointed with the restaurant, as there was hardly any vegetarian options. For that reason alone, we would have to think twice about staying there.
for Everyoneby A verified traveler from coventry, uk
Excellent HotelPosted Apr 18, 2015
Really friendly staff, super clean accommodation, great views, kids loved the pool, will be booking to go again. Felt so chilled after a wonderful weeks stay.
for Familiesby A verified traveler from England
Great hotel, excellent service!Posted Apr 18, 2015
Pros: Kids club and poolside activities were very good.... and free
Cons: The lifts are rather slow.
Location: Next to the marina, 5 min. Walk to Puerto Rico beach.
Good hotel for families. Going half board is really worth it, the food is fresh and of good quality. Special mention for the enertaunment team, kids activities are free and Andrea, Sara and Dani are all doing a great job!
for Everyoneby A verified traveler from UK
A beautiful hotel in a great locationPosted Apr 13, 2015
The Hotel is superb. Not just because the rooms are clean, spacious and well looked after but also because of its extremely convenient position: on the pier, overlooking a beautiful sunset and few minutes away from restaurants and shops. Staff was very friendly and helpful too, the swimming pool with "infinity view" to the ocean is really charming and having the little kitchenette in our accommodation was very convenient. Puerto Rico is a lovely town but, make no mistake, your experience can really vary depending on the place you are staying. The "urbanizacion" of the town is much less charming, with plenty of take-away and crowded clutter-shops. Marina Suites is in the quite part of the harbour, near the amazing fish restaurant Costa Mar, and in a very refined and elegant area. It will make the difference. P.S. If you rent a car be mindful that parking may be a challenge at busy times and you may end up parking inside the pier area @ €11 per day
for Everyoneby A verified traveler
Posted Apr 2, 2015
Pros: Excellent dinner buffet.
Third year in a row. Very satisfying. I am sure that this will be the hotel for future stay in Puerto Roco. As long as this is the place on earth with the best weather all year, there is not neccesary to think about annother place :-)