Outdoor pool, sun loungers
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Reviews of Servatur Montebello

3 out of 5
Servatur Montebello
Avenida de la Cornisa nº 5, Puerto Rico, Mogan, Gran Canaria

Reviews

8.4

Very Good

Rating 10 - Excellent. 107 out of 276 reviews" "
Rating 8 - Good. 125 out of 276 reviews" "
Rating 6 - Okay. 31 out of 276 reviews" "
Rating 4 - Poor. 11 out of 276 reviews" "
Rating 2 - Terrible. 2 out of 276 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Liked: Cleanliness, room comfort
Lovely
Great
Stayed 5 nights in Dec 2023

10/10 Excellent

Ronny, Palm Desert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Excellent service and friendly staff. Close to shopping and restaurants. Walking distance to harbor. Unfortunately, very noisy at night from the nightlife in town. However, if you close the window, you don’t hear it. I will go there again.
Stayed 14 nights in Sep 2023
Response from Ale on Sep 29, 2023
HelloThis is a very value feedback for us that we really appreciate.Regards

10/10 Excellent

david

Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023
Response from Servatur Montebello on Sep 4, 2023
Estimado cliente, ¡gracias por una puntuación tan alta! Esperamos que su estancia haya sido lo mas placentera posible. Un cordial saludo.

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Servatur Montebello on Sep 4, 2023
Dear guest, thank you for such an amazing review!We hope that your stay was pleasant.

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Great stay
Great apartments in a great location. All the staff, particularly the reception team, were welcoming, friendly and helpful. Free WiFi which was fast and reliable. No air conditioning but you are able to hire fans. I would definitely recommend Servatur Montebello.
Stayed 14 nights in Jul 2023
Response from Recepción on Aug 10, 2023
HelloWe really appreciate your kind words regarding our staff. All our team work with enthusiasm everytday to make our guests feel at home.Regards

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Recepción on May 31, 2023
HolaGracias por valorarnos de una forma tan positiva.Saludos

10/10 Excellent

Brian

Liked: Cleanliness
Excellent value for the money
Ok a few too many steps for me but to be fair overall very good the service was brilliant . The receptionist Fran was amazing the clears were lovely. Yes i would and will go back soon.
Stayed 7 nights in May 2023
Response from Servatur Montebello on May 23, 2023
Thank you very much for such a good review.We work hard to make our clustomers stay pleasant and comfortable. We are glad to know that you liked our staff and hotel.We hope to see you again soon in Servatur Montebello.

10/10 Excellent

Beata

Stayed 15 nights in Apr 2023
Response from Servatur Montebello on Jun 15, 2023
Dear guest, thank you for giving us such a good review. We hope to see you again at Servatur Montebello.

8/10 Good

d

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Servatur Montebello on May 23, 2023
Dear guest,Thank you very much for your review. This works as a huge motivation for us.We hope to see you again at Servatur Montebello

10/10 Excellent

Andrew James

Traveled with partner
Nice hotel and adequate for a weeks stay. It’s quite far up the hill so it was necessary to get a taxi up (€3.85). Pool Bar has all you need food and drink wise and reasonably priced. I would definitely stay there again.
Stayed 7 nights in Apr 2023
Response from Reception on May 3, 2023
HelloWe cannot be happier to know that your stay at Servatur MonteBello was satisfactory. We are glad to know we were able to offer you a great experience.Regards

10/10 Excellent

Trudy

Liked: Cleanliness, room comfort
Recommending this Hotel
Our stay at this hotel was amazing! We are definitely staying here again!
Stayed 7 nights in Feb 2023
Response from Recepción on Feb 21, 2023
HelloThousand tanks for your fantastic comment. We are very happy to know you enjoyed a great holidays at ServaturMontebello.Regards

6/10 Okay

Stein gunnar

Liked: Cleanliness
Stayed 7 nights in Feb 2023
Response from Recepción on Feb 21, 2023
HelloThank you very much for your review. This works as a huge motivation for ServaturMontebello staff. Regards

10/10 Excellent

Paula

Liked: Cleanliness, room comfort
I’ll be back!
Absolutely fabulous hotel, spotless, friendly staff, lovely big balconies with sun loungers, table & chairs/parasol, comfy beds, and pillows, everything was provided for a relaxing holiday!
Stayed 7 nights in May 2022
Response from Servatur Montebello on May 30, 2022
Dear guest, We are very thankful for your review about your stay at Servatur Montebello. Thank you for choosing us as your accomodatio. We are very happy to know that you enjoyed the most with us! We hope to have the opportunity to welcome you again in a near future. Kind regards. Servatur Montebello.

8/10 Good

David

Liked: Cleanliness
Stayed 7 nights in May 2022

10/10 Excellent

Jonathan

Liked: Room comfort
Excellent
Excellent hotel
Stayed 7 nights in May 2022

2/10 Terrible

mary

Stayed 7 nights in Apr 2022

10/10 Excellent

NIGEL

Liked: Cleanliness, room comfort
Fantastic accommodation for the price
Nice room which had everything we needed. Good view from balcony. Close to beach and shops. Not great if you struggle with steps but I’m sure most of the accommodations in Puerto Rico are the same. My only gripe, which is not the fault of the accommodation, is that the people on the neighbouring balcony were smokers and the smoke wafted onto our balcony and filled our room.
Stayed 3 nights in Feb 2022
Response from Servatur Montebello. on Mar 25, 2022
Dear guest, Servatur Montebello entire Team thanks you for giving such a nice score! We work for our guests doing our best to give you a great experience and we will continue working along the same line to reach such fantastic scores. We are very happy to know that you enjoyed your holidays in our hotel. Hope to see you soon back! Warm regards, Servatur Montebello.

8/10 Good

Pia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
winter break
4th stay, not disappointed. We choose studio rooms and for us perfect. Service great. Pool lovely (and warm!) looking forward too next visit
Stayed 11 nights in Nov 2019
Response from Reception on Dec 9, 2019
Hello We would like to thank you for the trust that you placed in us. Regards

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019
Response from Recepcion on Nov 12, 2019
Hello Thank you very much for your wonderful review. This works as a huge motivation for ServaturMontebello staff. Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Recepcion on Nov 12, 2019
Hello Thank you so much for rating Servatur Montebello with a 10/10. It means you enjoyed your stay with us, which makes us very happy. Regards

8/10 Good

Silvya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good conditions, bad WIFI
Flat 703 - very good location, quiet, not close to the pool, but WIFI was very weak.
Stayed 18 nights in Aug 2019
Response from Reception Servatur Montebello on Sep 10, 2019
Dear Silvya, our deepest thanks for the time you have taken writing a review of Servatur Montebelo. We are glad to know that our appartment fit you. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much. On the other hand, We are sorry for the inconvenienceswith the wifi, normally is pretty good. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 15 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 6 nights in Jun 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this property were amazing .. it was a great place to relax away from the busy town ..
Stayed 4 nights in Feb 2019
Response from Servatur Montebello on Feb 10, 2019
Dear guest, Thank you so much for rating Servatur Montebello with a 5/5. It means you enjoyed your stay with us, which makes us very happy. It is great you enjoyed your stay in Servatur Montebello, our chilled appartments. definitely offers amazing views to the Atlantic Oean.where you could relax your holiday time. All our staff will be pleased to welcome you againg at Servatur Montebello. Warm regards.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view. Very clean
Loved it. Beautiful view. VERY very clean. Live music most nights if you like that sort of thing. Very helpful. Late check out too. Excellent
Stayed 7 nights in Dec 2018
Response from Servatur Montebello on Jan 13, 2019
Dear Craig, Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. We are really happy to know that we achieved your expectations. We would like see you again in Servatur Montebello. Warm regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2018
Response from Servatur Montebello on Jan 13, 2019
Dear guest, Thank you so much for rating Servatur Montebello with a 4/5. It means you enjoyed your stay with us, which makes us very happy. We hope see you soon in Servatur Montebello.

8/10 Good

michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home and close to all facilities
Enjoyed our three weeks stay, rooms are clean and tidy
Stayed 21 nights in Aug 2018

8/10 Good

Grany, Glasgow, UK

Liked: Staff & service, property conditions & facilities
Great location, very central. Room had good amenities with tv. Great view from private balcony. Staff very friendly and helpful. Air con throughout hotel.
Stayed 5 nights in Aug 2018

8/10 Good

Jack

Liked: Staff & service, property conditions & facilities, room comfort
Nice but a couple of problems
Lovely apartment, balcony with the sun beds is wonderful - makes the whole "towel on the sun bed" game redundant. Everything you'd need for a self catering stay is there for you. On the down side - the snack bar breakfast isn't worth €5.50 - 1 rashers of bacon, 1 sausage, 2 eggs, some toast, a few beans, and cold tomato slices does not constitute a FULL English in my book. Also we had to contend with a few cockroaches in the room - not nice. If you have a heart condition, this place isn't for you - the walk to the beach is fine but all uphill on the way back - hard work. Hopefully the management will read this and address the bug problem - we were in 808, and I think they're behind the fridge!
Stayed 7 nights in Jun 2018
Response from Chema on Jul 21, 2018
Dear Jack, Thank you very much for visiting Servatur Montebello and for sharing your experience with us. We really appreciate your kind words regarding our facilities. Regarding the issue notified, we inform you that our team already fixed it. We are sorry for the inconveniences it may have caused you. Thank you for your feedback. We would love to welcome you back in a future. Kind regards, Servatur Montebello

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds, location and price
This hotel is older but very convenient and has had money spent on it. Upgraded equipment in rooms and decent mattresses for a good nights sleep. Very competitive price. Staff very friendly, reception, bar and pool. Although reception is high up the hill on level 9, there are key card entrances at level 1 and 2, that are very close to the main shopping centre. Would recommend.
Stayed 9 nights in May 2018
Response from Recepción on Jun 18, 2018
Dear John: We have taken notes about your comments to study the implementation of improvable actions. Regards Recepción SMB

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Nice hotel, good location, average customer service
Stayed 7 nights in May 2018
Response from Chema on May 21, 2018
Dear Pawel, Thank you very much for visiting Servatur Casablanca and for sharing your experience with us. We really appreciate your kind words regarding our facilities We are really happy to know that we achieved your expectations. We hope to see you back again so we can change the 5/5 review into a 5/5 one. Kind regards.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Was a very nice hotel would stay here again
Stayed 7 nights in May 2018
Response from Chema on May 22, 2018
Dear Lee, What a nice review of Servatur Montebello! Thank you so much for rating Servatur Montebello with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We are eager to see you back! Warm regards from all our staff, Servatur Montebello

8/10 Good

Sun lover, England

Liked: Cleanliness, staff & service, property conditions & facilities
We have enjoyed our stay at montebello.wonderful views.nice apartment.kitchen well equipped.staff friendly and helpful.definitely we will recommend this hotel to friends and family.
Stayed 7 nights in May 2018
Response from Recepción on May 14, 2018
Dear guest: We really appreciate your nice words regarding our facilities and staff. We thank you and look forward to hearing from you soon. Regards Luis Basalo

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was large with a large balcony. The apartment was very clean and was cleaned everyday.
Response from Recepción on May 14, 2018
Dear guest: Thank you for your opinion about the complex. Regards Recepción

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff very friendly, room was well appointed and balcony was fab, huge with loungers and sun all day. Pool was a great temperature and lifeguard was a bonus
Stayed 7 nights in Apr 2018
Response from Chema on May 16, 2018
Dear guest, First of all, thank you very much for sharing your experience at Servatur Montebello. We really appreciate your kind words regarding our facilities. We hope to see you back again so we can change the 4/5 review into a 5/5 one. Kind regards, Servatur Montebello

8/10 Good

BeachBobby, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to amenities
Good quality self catering apartments within walking distance of the beach and commercial centre Nice pool area but think it could get quite busy in the summer months
Stayed 7 nights in Mar 2018
Response from Recepción on May 16, 2018
Dear guest: It is such a nice gift for us to read your review of your recent stay at Servatur Montebello. Regards Recepción Montebello

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time at Montebello
First time at Montebello for us. Stayed at Puerto Rico very many times before. Yes it is on a hill but there is a gate at the very bottom of the complex which made it easy to get down to the centre. Also we found some steps (not on the road where the gate is but by the bus stop on the main road from the centre) which were not too bad to use when returning from the centre. It was December when we stayed so was not too hot but would imagine could be quite a climb in the summer heat. Could not fault the Montebello at all. Staff were very friendly and beds changed four times in the nine days we stayed there. Towels changed every day apart from the one day the cleaners do not work. Can recommend these apartments but if you do struggle with hills then this would not be suitable though the taxis are very cheap and always freely available both from the centre and the apartments.
Stayed 9 nights in Dec 2017

8/10 Good

Ursula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall the apt was good we love out own sun loungers and balcony the kitchen let it down as it had only two rings not suitable for much cooking no hair dryer in the apt must be 10 years since I was in a complex without hair dryer they advertised satellite tv but you had to pay for it pool was good and had a life guard we used the pool bar and restaurant and was very good little difference between them and town prices. 208 steps down to town hard going if you are not fit
Stayed 7 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious room with great views
Helpful staff great location not too noisy easy to walk down to beach and cheap to get taxi back up if you’re not feeling like the walk beautiful pool, with spacious balcony kitchen diner great!
Stayed 7 nights in Oct 2017
Response from Servatur Montebello on Nov 7, 2017
Dear guest, It is such a nice gift for us to read such a nice review of your recent stay at Servatur Montebello. We also appreciate your comments about our staff. They strive daily to offer you an excellent service. As you commented, our location is exceptional as it allows us to offer you the marvelous views of Puerto Rico, which is definitely a great experience. For your next holidays on Gran Canaria, please do not hesitate to count on us. We will be pleased to be your host once more. Warm regards from the sunny Gran Canaria,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Had a great holiday.Apartment has everything you need except air con but you can get a fan at reception. Bright spacious and very clean. Would go back. Great value for money:)
Stayed 11 nights in Sep 2017
Response from Servatur Montebello on Oct 11, 2017
Dear guest, We appreciate that you shared your positive experience at Servatur Montebello with all of us. It makes us feel very proud to read that not only the facilities fit you but also you are satisfied with the services provided. It is great you found our apartments spacious and very clean. Thank you so much for highlighting these positive aspects. Kindest regards from the sunny Gran Canaria,

8/10 Good

Elita, Ireland

Liked: Cleanliness, staff & service
Nice hotel near beach,
Nice hotel near beach,friendly staff..Room was nice and clean!Food not expensive,tasty.
Stayed 7 nights in Sep 2017

8/10 Good

kevin

Liked: Cleanliness, staff & service
Not too bad a hotel but the hill it is on is a killer
Stayed 7 nights in Jul 2017

8/10 Good

Sazzle40, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Lovely hotel, friendly staff and all round relaxed atmosphere.
Stayed 7 nights in Jun 2017
Response from Servatur Montebello on Jul 27, 2017
Dear Sazzle. We thank you so much for sharing your opinion of your stay at Servatur Montebello and for taking your time for it. It is fantastic to see you have rated us so nicely and that your experience has been positive. We are really ambitious about giving our guests a memorable experience, which is why we are really interested in knowing what we could do, in your opinion, to reach this 5/5. Please feel free to contact us for anything you may need at montebello@servatur.com. We are looking forward to welcoming you back soon. Warm regards from all our staff,

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
We stayed for 5 nights.Staff could not have been more helpful. Rooms clean and had everything we needed.I recommend this hotel.Great price.
Stayed 5 nights in Jun 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our most enjoyable vacation.
We have stayed in the Montebello many times and each time is better than the last. The staff in reception are excellent ,and the standard of cleanliness in the whole complex was excellent.We would always recommend the Montebello to our friends.
Stayed 9 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was great. There was a problem with the electricity in my first room but maintenance was there straight away and I was moved to another room as it wasnt a quick fix. Everyone was really friendly and it was a nice quiet chilled out atmosphere by the pool.
Dear Sir / Madam. Thank you for writing your opinion about our complex and your holidays. We always want to know the opinion of our customers, to always adapt to their needs. We look forward to see you on your next holidays in Servatur Montebello A greeting from all our staff.

8/10 Good

Andrea, Cheshire

Liked: Cleanliness, staff & service, room comfort
A decent place to stay. You get what you pay for.
The accommodation was pleasant enough and just what was needed for a week's break. The cleaning service was good and reception staff helpful. Not a place to stay if you don't like stairs, however you could say that for the entire resort of Puerto Rico. The onsite supermarket was useful, although not the cheapest and this along with the bar not staying open until late was abit of a set back. Whether it's because the holiday season is not in full swing yet, am not sure. Would recommend younger friends to stay there if they are fit or want to be.
Response from MONTEBELLO on Jun 5, 2017
Dear Sir / Madam. Thank you for writing your opinion about our complex and your holidays. We always want to know the opinion of our customers, to always adapt to their needs. We look forward to see you on your next holidays in Servatur Montebello A greeting from all our staff.