Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby Jez from Chester
Fantastic hotel in wonderful locationPosted Feb 26, 2014
Cons: Heated pools!
Visited for a short break (16th - 21st February) and was extremely impressed with everything about this hotel. We arrived just around midnight to find two complimentary platters of cheeses, meats and fruit in our room - this was just what we needed after our long flight! The hotel facilities are excellent. There is a large choice of pools on different floors (although they aren't heated and were extremely cold!) and the sun decks at the Sunset bar on the 11th floor have amazing views across Gran Canaria. There was an amazing choice of food at the restaurant and the bar was not too expensive. Friendly staff and a modern, clean room also come as standard! Would definitely visit again.
for Everyoneby Craig from London
Excellent hotel, tucked away in the hillsPosted Feb 17, 2014
Pros: The heated pool was amazing, the position of the hotel in the hills was fabulous and the selection of restaurants and the free wifi all excellent
Cons: The Spa!...total rip off, paid £100 for a treatment for me partner and £15 for me to use it then told to leave after 2 hours, its their policy!!
Location: need to either hirer a car or expect to pay through the nose for taxi's as it is £25 min cab fair return to anywhere!
Overall we had a great week, service, amenities and general condition was first class
for Everyoneby Blobbey from devon,uk
EXCELLENT CHOICE FOR PEACE AND QUIETPosted Feb 13, 2014
Pros: see above
Location: near beach,golf,cycling
Both my wife and i really enjoyed our stay,nothing to complain here,great food,clean,warm pools,nice friendly staff.
for Everyoneby A verified traveler
Posted Feb 1, 2014
for Everyoneby A verified traveler from London
Great pre xmas breakPosted Dec 30, 2013
Lovely hotel. Very friendly service. Fantastic place to take a quick sunshine break. Here is the downside: spa .... limited facilities although massage good. hotel food lacked attraction (except breakfast buffet). We took the hotel bus to town each night and found local restaurants with much more character and flavour. Taxi back about 12 euros. Would not stay here on my own as an older or very cautious person as hotel layout is confusing and corridors to rooms are open air. Overall - highly recommended for a burst of quality rest in the sunshine.
for Couplesby Haitch from Edinburgh, UK
Almost 5 starPosted Nov 30, 2013
Pros: Stunning location, quality facilities, polite and friendly professional staff.
Cons: Buffet layout. One A la carte restaurant was empty but it was difficult to get reservations. Improve choice and quality of food at sunset pool bar.
Location: Nothing nearby, but that's the price of the stunning quiet location. Shuttle bus great to get in and out of Maspalomas & the Beach point changing good
Stunning location on side of the mountain with the main infinity pool at the highest point so spectacular views. Staff v polite and helpful, rooms specious, clean and modern. Slightly disappointed with food in evenings, for buffet main dishes you could choose what you wanted to be cooked but had to stand about waiting on it, and twice food was undercooked. Poor layout meant it felt crowded and hard to see what was on offer. Lots of choice though. Half board could choose restaurant and here food, and presentation better but service could be v slow with bizarre booking slots eg 8.08 pm. Sunset Bar food v disappointing had one awful experience really slow and food quality dire, needed more choice esp if you are there for a week or more. Also debris from previous evening was slow to be cleared up next day at main bar, gave poor impression as you walk though communal areas in morning. A golfers hotel though, and very busy - difficult to get times, need to plan well in advance. Rounds v slow expect 4.5 to 5 hours despite what they say in pro shop so don't let them sell you a full round after 2pm as you won't get round. It was dark by 6.30? This sounds a bit negative but we did have a v enjoyable relaxing holiday in v good quality hotel.
for Everyoneby Nick from London
Great if you love golf - very quiet.Posted Nov 24, 2013
Pros: The peace and quiet.
Cons: Access into town on anything other than motorway - I went there to cycle and getting out was a problem!
Location: Golf, golf, golf - if you want to do anything you have to go into town.
A bit out of the way for some, the only access is via the motorway for so getting anywhere else is dependent on taxi or the hotel shuttle. I wanted somewhere quiet and it's that ok - wonderfully so. Hotel staff excellent, helpful and very friendly.
for Everyoneby David from Lanarkshire
great getawayPosted Nov 9, 2013
Pros: The peace and quiet although it was busy
Cons: Food prices could be reduced a little. Airport transfers that don't cost 50 euros would be a great help.A small affordable grocery would be useful
Location: Other than golf in the immediate vicinity and of course swimming, excercise and the spa - not a lot other than totall relaxation
this hotel fulfills all my dreams of a five star establishment with regard to facilities for both adults and kids. Great to relax on that child free Sunset Pool.
for Couplesby JenI from London
Fabulously relaxing hotelPosted Oct 17, 2013
Pros: The shower 'wet room', chaise lounge on the balcony, and the sunset pool with amazing views.
Cons: The selection of food available at the sunset bar, and the sunset bar staying open until sunset!
My stay at the Sheraton was truly lovely and a great opportunity to relax from the moment I arrived to the time I left. Beautiful rooms, calming interiors, fantastic views, great facilities, it would be hard to fault any part of my stay. The spa too, was wonderful enabling further relaxation with beautiful views both here and from the rooftop pool to the sea. A must visit if you are looking to unwind and get away from it all.
for Everyoneby Audds from UK
Looking for luxury?Posted Sep 27, 2013
Pros: Friendly staff, nice rooms, coffee on the terrace
The Sheraton is a fantastic hotel, set away from the hustle and bustle of Maspalomas. Luxurious with good food, spa facilities and awesome pools, this is a great place to have a break! The staff are very helpful, and the service excellent - they made us feel right at home. The exception was the reception staff who were at times a bit frosty especially once we'd checked out. Otherwise a superb place.