Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

The worst front desk office I ever experienced

Posted Oct 10, 2014
Pros: Leaving it .
Cons: Everything, from the main entrance of the Hotel to the staff hospitality.
Location: Go visit the Al Hambra and the Cathedral. Don't forget to have a "Happy hour" at the Terrace of the AL HAMBRA PALACE HOTEL. Breathtaking view.
Way too expensive for what it is . The bathroom ceiling of the deluxe room number 124 is lower than the room's ceiling itself, creating an empty space in between, full of dust. The TV screen is very small ( the size of two I Pads screen) The Wi-Fi internet connection inside the room is very slow. and the room is incredibly small, resulting in a very Bad Hotel stay. For info : We waited 25 minutes before we had to go down to the concierge and bring our luggage OURSELVES, and When we asked to speak with a manager in order to complain : Nobody was available. tThe receptionist REFUSED to contact the manager, it seems that The GM.( S.F.) was in Madrid and the Front desk "duty manager"( Fransico ) was only working during the afternoon from 3 to 7 pm. and the next morning from 9 Am to 2 PM . NOT A FIVE STARS HOTEL AT ALL. at least not to our standard. A very bad experience . Cant believe that it is under a Marriott Management.
Comment from Hotel Management
Oct 14, 2014 by Fran Quesada, Hotel Management
Dear guest Thank you fro sharing your stay in the hotel with other users of Expedia and Hotels.com. We are sorry your stay with us was not as expected, even though we upgraded your room to superior category instead of the standard room booked. Bu the time of your check in several reservations took place at the same time, that is why it took a bit longer than usual the delivery of the suitcases to the rooms, and by the time your luggage was in the troley is when you took it to your room, refusing our help to do it. We of course understand you wanted inmediatly to have it in your room, but as explained before, sometimes it may take a bit longer. As soon as I got informed about the issue with your stay I contacted you through phone, as you were in the Alhambra, to let you know about what happened and inform the General Manager about this problems in your stay. Again, thank you for the time taken to share your experience with us and please accept our apologies if the hotel was not what you expected, all this comments are taken seriously to improve the service. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2014
The gym was very hot. Unfortunately the air conditioner was not working.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Amazing!

Posted Aug 31, 2014
One of the best hotels we've stayed in - the grounds are simply breathtaking
4 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle

Premier hotel close to what Granada has to offer

Posted Aug 15, 2014
Pros: The room was spacious.
Cons: The gym facilities
Location: The location is great. About a 5 minute walk to the Cathedral and most of the historic sites. Plenty of good food to be found nearby.
We had a great time in Granada! The hotel location was key.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel

Posted Jun 24, 2014
Great location and amazing staff. Javier and Jesus were extremely helpful. Clean, great service.
5 out of 5
Recommended
for Families
by Calfrom Wash dc

Great hotel

Posted Jun 12, 2014 on Hotels.com
In the center of town Beautiful and convenient Highly recommend
5 out of 5
Recommended
for Everyone
by Gabefrom Connecticut

Walk to Everything

Posted May 25, 2014
Beautiful hotel in a great location that gives you walking access to everything (I wouldn't walk to the Alhambra though, it's a bit hilly). Clean, comfortable, and very nice. The staff was helpful and courteous.
5 out of 5
Recommended
for Everyone
by Susanfrom Atlanta

Very Nice Hotel!

Posted May 15, 2014
Pros: Great location
Cons: Better Bar service
Location: Near Cathedral and shopping
Great Location Walking distance to sites (not Alhambra) Good resturants and shopping near by
5 out of 5
Recommended
for Couples
by Sajidfrom California

Most romantic hotel

Posted May 11, 2014 on Hotels.com
My wife and I stayed here for one night before going to the Alhambra Palace. The hotel was really amazing inside. It is like staying in a Palace. Room was Morocco theme, courtyard was magical. I will recommend this to all. Staff was very friendly.
4 out of 5
Recommended
by A verified traveler

Excellent location

Posted May 5, 2014 on Hotels.com
This hotel has an old and a new section, both of which are good, but you should advise whether you want to enjoy the ambience of the old or the convenience of the new.