We had booked a room with parking in this hotel few weeks ago. Upon arrival, there was no space to park the car outside so my husband stayed in the car and I entered the hotel to check in and to ask how to park in the hotel parking house. I was "greeted" by Manuel Ortiz, who declined my wish to park anywhere until I have brought my lagguage and checked in, even after I had mentioned twice that we have booked a room with parking to avoid exacly this problem. However, Mr. Ortiz was very rude and told me to go back, bring my lagguage and that he would allow us to park after we have brought our lagguage. I had to go back to the car and to bring the lagguage and as I got back, Mr. Ortiz was speaking to his colleague at the reception and would not even look my direction as I was standing infront of him. We were then checked in by his female colleague who had finished serving another guest while Mr. Ortiz was still having a chat with a colleague. Un anacceptable behaviour towards guest, very rude and very unprofessional. Furthermore, our room was very dark, the AC would not work properly. The mini bar was empty and the safe actually had a key which was not there. There was a board in the lobby asking you to watch your personal belongings, a safe key would have been helpful! Furthermore, very old, inconvinient bathroom. A max. 2 star is hotel, not more. Do yourself a favor and look for a different hotel, if you consider booking a room here! Cheers.