Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from phoenix

So-so hotel

Posted Jul 27, 2015
The room and facility is clean. Don't expect much from the continental breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Stop für die Fahrt zum Grand Canyon

Posted Jul 24, 2015
Pros: Service
Location: 120km bis zum Grand Canyon
Bei diesem Hotel stimmt Preis-Leistung! Die Lage ist super um von dort aus zum Grand Canyon zu fahren (ca. 120 km). Die Mitarbeiter sind super freundlich und hilfsbereit. Wir würden jederzeit wieder dort übernachten!
3 out of 5
by A verified traveler from Las Vegas, NV

Nothing special and kind of disappointing

Posted Jul 23, 2015
Pros: The location was good and it is situated up on a small rise which gave it a feeling of privacy.
Cons: Fresh fruit!
Front desk staff seemed like they could care less when we arrived. Once we got checked in and went to the room we were disappointed that the room was so terribly small, stuffed with an oversized TV cabinet and closet. The bathroom was postage stamp-sized. The king bed was very uncomfortable, we are still both stiff from sleeping on it. The front desk called shortly after we got in the room to see if everything was all right but didn't seem overly concerned or sincere about it. The free breakfast was also quite disappointing, unless we got there after the hordes of Eurotourists cleaned out all the fruit. One morning a tour bus was there and we couldn't even get into the breakfast room. I am disabled and had trouble navigating around all the people and the packed tables and chairs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensbury, NY

Nice Hotel, it was close to all the sites.

Posted Jul 22, 2015
Pros: comfort of rooms - wholesome breakfast - clean pool.
Cons: Front desk service - get keys that work.
Location: Grand Canyon - Volcano - hiking.
Room was great, front desk clerks were rude, keys continually did not work. All other was great!!
2 out of 5
by A verified traveler from california

Warning ...Hotel double charged our credit card !!

Posted Jul 22, 2015
Warning ...Hotel double charged our credit card !!
3 out of 5
by A verified traveler from Wisconsin

ups and downs

Posted Jul 21, 2015
As we approached the outside entrance to our hotel room for the first time, we quickly saw the door was open and the room was messy. We went immediately to the front desk and asked for another room. The staff assigned another room to us, however, they did not apologize for the inconvenience and were severely lacking customer service skills. When we stopped at the front desk the next morning there were different staff and they excelled in customer service. I asked for the manager and he too excelled at customer service. We told him what happened the night before and he apologized and said he would give us a discount.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Pros: Clean. Easy in and out of the city.
Cons: Bed needs updating
A nice hotel, bed needs updating. Elevator had a smell. Had to have room key for elevator to work..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Das Hotelzimmer War sehr sauber und das Bett groß und bequem. Das Badezimmer hat eine sehr gute Dusche. Das Personal war überaus freundlich!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie, Alberta

Nice hotel not far from the Grand Canyon

Posted Jul 17, 2015
Pros: The lobby had a comfortable seating area for reading a paper and having coffee while the breakfast room was crowded.
Location: The Grand Canyon was about an hour away and was simply majestic
We stayed two days at the hotel. We very much enjoyed the outdoor pool and the location. It was close to food, banks, gas stations, and places like Target. We forgot a few things so having quick access to Target was very helpful.
2 out of 5
by A verified traveler

Double price

Posted Jul 16, 2015
We had booked a room with 2 double beds well in advance but upon arrival we were only offered a room with one king sized bed. Not sufficient for 3 adults and a 15 year old. We were offered an additional room at the same rate as the pre booked room. Sorry but no way I can recommend a hotel that cannot keep their bookings straight and "compensate" us by charging for the additional room necessary. Lowering the score even further is the fact that the room standard is pretty low, a face lift is desperately needed, and cleanliness was not exactly impressive.