Ratings based on 864 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pretty rooms

Posted Oct 8, 2014
Pros: The rooms are a nice size, the bathrooms are well appointed and the staff was nice and helpful.
Cons: The breakfast was cold when we got there about 8:30. They need to keep the food warmer. The hot water for tea/cocoa was just warm, too.
Location: It is an easy drive to the Grand Canyon, Williams is a nice town with a lot of nice shops and there is a zip line.
The rooms are pretty, the hotel was hard for me to find but I have a hard time with directions on my own. I called the hotel and then was able to find it easily.
Comment from Hotel Management
Oct 16, 2014 by Manager, Hotel Management
Hello, Thank you very much for your shared thoughts about your stay. I will share your feedback to the team as I am certain they too will be more than happy to know that we have successfully provided you accommodation. Thank you for your business, I hope to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice Hotel in a Quiet Town

Posted Oct 1, 2014
Pros: It was convenient to I40 and the staff was very helpful.
Cons: The breakfast.
Location: Williams is about a 1 hour drive from both the Grand Canyon and Flagstaff.
This hotel was clean, quiet and quite comfortable. The staff was friendly and very helpful. The breakfast was not the best I've had. The best thing I can say about it was it was free. Williams is a quiet town and there are not a lot of things to do in the evenings. The Red Raven is a great restaurant for dinner. We ate there two times and were very pleased.
Comment from Hotel Management
Oct 6, 2014 by Manager, Hotel Management
Hello Mike, It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I have shared your compliments with our staff and your comments on our breakfast services. We look forward to welcoming you back during your next stay in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central City KY

Near the Grand Canyon

Posted Sep 29, 2014
Pros: The hotel is very clean, the decor up-to-date; the beds comfortable.
Location: The hotel is located on the main street in Williams which is very convenient to all the Route 6 shops and eating establishments.
We were pleasantly surprised to have such nice accommodations in the small town of Williams, AZ.
Comment from Hotel Management
Oct 4, 2014 by Manager, Hotel Management
Hello Miss Darlene, Thank you very much for the opportunity of having your business. I am very grateful to know that our team has successfully provided your accommodation needs in our hotel. Trust that we will work closely to be able to be consistent in the quality of services we provide to all of our guests. We value your business and your satisfaction is very important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel. Staff not so friendly.

Posted Sep 25, 2014
Pros: The room and pool area. Good breakfast.
Cons: May the the staff (I only had contact with one of them)
Location: Good location, near of the main restaurants in Williams and about 40 min from the Grand Canyon.
The hotel is nice, the room was perfect: clean and confortable. Nice decoration in room. The pool area is clean and nice. The staff was not so friendly but it was ok. Good breakfast.
Comment from Hotel Management
Sep 28, 2014 by Manager, Hotel Management
Hello Mr. Oscar, I am so sorry that that you were not pleased with the manner you were attended by our front desk staff. Trust that this will be evaluated and addressed accordingly. I am glad that you were comfortable with the quality of clean in the room and you liked the breakfast served. I hope we could have a chance to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, about and hour away from the G. C.

Posted Sep 24, 2014
The best part is the breakfast. It is so convenient to grab breakfast before heading out for the day.
Comment from Hotel Management
Sep 25, 2014 by Manager, Hotel Management
Hello, Thank you for your time to share your experience and for taking note of your satisfaction with the breakfast we served. It is wonderful to know that we have another satisfied guest and it brings fulfillment to us. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Value stay in convenient location

Posted Sep 23, 2014
Pros: Very comfy bed and great breakfast
Cons: Check out staff member could have shown a little more interest in her role!
Fantastic breakfast and comfy room easy location to Grand Canyon
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
Hello, Thank you for your kind feedback for our hotel. Please know that your satisfaction completes our business. We will continue to strive to be able to provide you the best value services consistently. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice relatively new hotel right on Old Route 66

Posted Sep 17, 2014
This hotel appears to be relatively new and the rooms are clean an fresh. It is quiet right on the edge of town. Within 5 minutes of the Grand Canyon Railway depot and downtown restaurants.
Comment from Hotel Management
Sep 19, 2014 by Manager, Hotel Management
Hello, Your positive feedback for our hotel will truly motivate our team to work harder and aim to be the best in the business. Thank you for your choice to stay in our hotel. Your satisfaction is very important to us. Thank you for your business and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Route 66. Good spot an hour south of Grand Canyon

Posted Sep 12, 2014
Pros: Fairly new, very professional reception staff. Room was clean and fresh. Hotel paintwork was unusually sloppy with light fittings etc splattered.
Cons: Bit more effort by management. Staff & hotel excellent.
Location: Great spot for folk following old Route 66. Decent quality leather gift shops. Near east-west interstate linking to Grand Canyon road 1hr north.
Accom in Grand Canyon is very pricey so headed south for an hour. Too far if you want to return next day. Walked into old town centre and had a nice steak. Next morning enjoyed the shopping on Route 66 and at Grand Canyon Railroad Station. Hotel was just the job with only one late night train to remind you where you were!
Comment from Hotel Management
Sep 16, 2014 by Manager, Hotel Management
I am glad that you found our accommodations to be comfortable and our service to be welcoming. We are also very happy that you found our location to be convenient. We're glad you had a great time with us and we look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from st. louis, MO

Posted Sep 5, 2014
Georgia at the front desk was so pleasant and helpful. She gave us coupons for local restaurants and a little history of some of them along with a clear map of where they were.
Comment from Hotel Management
Sep 6, 2014 by Manager, Hotel Management
Thank you very much for choosing our hotel. It was a great pleasure to serve you and it is very nice from you to mention our staff. Their main satisfaction is to please our guests. It'll be a pleasure to welcome you again.
4 out of 5
Recommended
for Families
by A verified traveler from San Diego, CA

Close to Grand Canyon

Posted Sep 2, 2014
We stayed for 2 nights. Overall, the experience was pleasant. Rooms were clean and the complimentary breakfast was good. It is an hours drive from GC which was what we were looking for.
Comment from Hotel Management
Sep 4, 2014 by Manager, Hotel Management
Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay at our hotel and that our staff exceeded your service expectations. We hope to see you again.