Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Utah

Nice room

Posted Feb 23, 2015
Nice room, bed was comfy. It was clean. Walls are very thin, was hearing neighbors for a while. It was very loud. We had booked with Expedia, they said nothing about a breakfast, we assumed it was continental. We paid 23.00 for my husband and me! It wasn't even a good breakfast! I don't think we will be returning. Check for free a breakfast too.
3 out of 5
by A verified travelerfrom Scottsdale, AZ

Needs some updating

Posted Feb 23, 2015
Pros: Location
Cons: Everything needs updated
Location: Climbing, hiking, Lowell Observatory
We had a lot of problems and had to change rooms 3 times in the first 12hrs we were there. First room had some equipment left in it (ionizer from the cleaning staff to remove smoke smell...smell was still present), second room had water damage to the ceiling and the drywall/paint was crumbling on the floor. Third room was a suite upgrade (which they tried to fight me on but it wasn't busy and I thought we deserved at least that). I set a towel on the towel rack and it fell onto my daughter. Never got a call from the Assistant GM (apparently they are without a GM...no wonder). Very disappointed in this hotel. Could be very nice, but needs a lot of maintenance/upkeep.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2015
The hotel rooms and grounds are great. There is an open courtyard with fire pit and seating and the room was comfortable and clean. Great deal for the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Muy agradable, muy recomendable y muy limpio

Posted Jan 28, 2015
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
I was on crutches, I was accommodated with a room that was disability accessible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2015
Excellent hotel. Staff was very friendly and helpful. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glendale, AZ

Hotel stay

Posted Jan 5, 2015
We always love staying here when we are in town. There's always a great deal, it's clean & centrally located :)
2 out of 5
by A verified traveler

I wouldn't go there again

Posted Dec 30, 2014
As I said rude front desk Room very unclean Asked for a different room Told us we could leave if we didn't like it
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
Pros: location and comfort
the hotel was very nice. The staff were great the indoor pool and spa were well maintaines
4 out of 5
Recommended
for Families
by A verified travelerfrom Philadelphia, PA

NAU Graduation

Posted Dec 14, 2014
Pros: Absolutely loved the manager. There was difficulty with the computer, and he helped us with printing boarding passes. That was a load off of my mind!
Cons: One day the room service didn't make the beds but changed our towels. We didn't need the towels changed, but would have loved the beds made.
Location: We were near NAU, the focus of our trip. Perfect location. Near restaurants, town & airport. Staff recommended restaurants that were great!
I loved the location. We were close to the college, the town, and great restaurants. Staff were extremely hospitable. Nice pool, spacious room with frig., good breakfast in lobby area. Beautiful fire pit outside and nice bar inside. Room needs a mirror outside of bathroom so that two people can get ready at the same time, esp. if female. loved having an easy to use coffee maker.