Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom oc, ca

Nice place to catch some z's

Posted Apr 26, 2015
Slept well, room was comfortable and clean. Would stay there again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Ok. Just Ok.

Posted Apr 26, 2015
Pros: Lots of towels?
Cons: Can it be cleaner next time?
While the staff was fantastic, the room was not what we expected. Furniture was old. Bathroom could have been cleaner. The biggest bummer was that the jacuzzi was not working. I brought it up during check out and was given a $50 credit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Posted Apr 8, 2015
Easy friendly check-in gave great tips on restaurant and Grand Canyon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
The hotel was well located with easy access to the airport, restaurants and attractions. The room was clean and well appointed with the exception of the bed that was very hard and the pillows on the bed which were very uncomfortable.
2 out of 5
by A verified traveler

Dissappointment

Posted Mar 28, 2015
Was not told at booking that pool was out of order, had to use pool at hotel across street. Breakfast wasn't free since I booked through expedia, wanted $11.95 per person for buffet, something I'd get for free at comfort Inn. Asked for comment card, receptionist couldn't find one? It will be a long time before I go to another court yard or Marriot.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom phoenix

Posted Mar 25, 2015
Pros: location, fitness center, business amenities
very nice room and location, we were taking a tour of NAU and it was very convenient
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles, ca

Very nice hotel with great facilities

Posted Mar 10, 2015
Pros: Easy to find, convenient parking, very clean.
Location: Only stopped one night, a few restaurants are within walking distance, not too far from the freeway.
Arrived late at night, convenient parking garage, very friendly staff, excellent rooms.
2 out of 5
by A verified travelerfrom Utah

Nice room

Posted Feb 23, 2015
Nice room, bed was comfy. It was clean. Walls are very thin, was hearing neighbors for a while. It was very loud. We had booked with Expedia, they said nothing about a breakfast, we assumed it was continental. We paid 23.00 for my husband and me! It wasn't even a good breakfast! I don't think we will be returning. Check for free a breakfast too.
3 out of 5
by A verified travelerfrom Scottsdale, AZ

Needs some updating

Posted Feb 23, 2015
Pros: Location
Cons: Everything needs updated
Location: Climbing, hiking, Lowell Observatory
We had a lot of problems and had to change rooms 3 times in the first 12hrs we were there. First room had some equipment left in it (ionizer from the cleaning staff to remove smoke smell...smell was still present), second room had water damage to the ceiling and the drywall/paint was crumbling on the floor. Third room was a suite upgrade (which they tried to fight me on but it wasn't busy and I thought we deserved at least that). I set a towel on the towel rack and it fell onto my daughter. Never got a call from the Assistant GM (apparently they are without a GM...no wonder). Very disappointed in this hotel. Could be very nice, but needs a lot of maintenance/upkeep.
4 out of 5
Recommended
for Couples
by Nathanielfrom kayenta

Night among the pines

Posted Feb 3, 2015 on Hotels.com
It was good just wish the breakfast was included for the price for the night. But over all it was a great stay an look forward to another stay there.