Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Aug 26, 2014
Beds horrible, hot water no good. Breakfast good.
1 out of 5
by A verified traveler from Minneapolis

mold & mildew

Posted Aug 25, 2014
Pros: nothing
Cons: new carpeting, bedding to start.
Location: The Galaxie Diner is across the street. Good home cooking. Good breakfast.
We had to change rooms because of the moldy smell. No offer of compensation or assistance.
1 out of 5
by A verified traveler

Horrible stay.

Posted Aug 24, 2014
Room smelled like wet dog. Carpet wet in certain spots. The beds were horrible. Breakfast was lame, no protein.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cerritos, CA

Close to National Park entrance

Posted Aug 24, 2014
Pros: Enjoyed the indoor jacuzzi and pool
Cons: Continental breakfast needs help.
Location: Great location. Entrance near Capital Reef, lots of hiking trails.
Hotel situated near NP entrance and Hwy 12. Near gas station and town.Small variety of restaurants close by. Continental breakfast bare-bones. Not very inviting. But did have hard boiled eggs. nice surprise.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 19, 2014
Very good hotel, clean comfortable room. Would definetely come here again.
Comment from Hotel Management
Aug 23, 2014 by Guest Relations Manager, Hotel Management
Hello, It surely warm our hearts to know that we have met your satisfaction during your recent stay. We will stay committed to provide you great experience every time you stay with us. We appreciate the opportunity to serve you and truly grateful for your business.
2 out of 5
by A verified traveler from S

Would Not Return

Posted Aug 15, 2014
Arrived tired at 10PM (to be fair to the hotel). But still...didnt expect to be given rooms so very far from the main lobby, and close to railroad tracks of a frequent train every half an hour which, even in the closed room with air conditioner running... the train noise was startling. Also... they advertise a breakfast . I have stayed at many hotels advertising a breakfast and this was, by far, extremely limited in choices (Toasted bread, cold cereal, coffee, juice, and if you are willing to stand in line and take turns making a waffle. .. add about 15 extra minutes.). Outdoor pool was unavailable for use on day after a monsoon rain... understandable...but should have been open bright and early the next morning after a fully clear day. Quite dissatisfied, Sorry.
Comment from Hotel Management
Aug 23, 2014 by Guest Relations Manager, Hotel Management
Hello Rich, Your feedback helps us identify the aspect/s we need to make improvement to make your next stay a better experience. Your comment about the breakfast selection and efficiency will be accelerated for evaluation trust that this is going to be addressed accordingly. I apologize that you were uncomfortable in the room assigned to you during your stay. I hope you will allow us to serve you better the next time you are in town and we will make sure to place you in a more comfortable room to lay your back after long hours of travel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
The hotel was comfortable, and clean, staff was very friendly. Breakfast was good. And really enjoyed the filtered or soft water.
Comment from Hotel Management
Aug 22, 2014 by Guest Relations Manager, Hotel Management
Hello, It is feels marvelous to know that you enjoyed your stay with us. We appreciate your time in sharing your recent experience. Thank you for your positive feedback. It fulfills our goal to meet your satisfaction during your stay. Allow us to serve your breakfast the next time you visit Flagstaff.
4 out of 5
Recommended
for Everyone
by A verified traveler

tourist town motel

Posted Aug 8, 2014
Pros: breakfast was OK, if the yogurts don't run out. Convenient location to Meteor Crater, Sunset Crater, Walnut Canyon, San Francisco mountains, Lowell
interesting to see the trains pass by (100 a day) close by. Flagstaff has very good air.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

nice hotel near grand canyon

Posted Jul 29, 2014
Pros: staff was quick to check in and check out
Cons: stayed only one night
Location: Grand Canyon
good stayed one night but selected as online there were good reviews
Comment from Hotel Management
Aug 23, 2014 by Guest Relations Manager, Hotel Management
Hello Raj, Thank you for not hesitating to stay in our hotel and we truly appreciate your time in completing the survey and for your kind words. Your positive feedback brings pleasure to our team and we will make sure your next stay will be as comfortable and great experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
It Is An Okay Hotel....A Bit On The Expensive Side With A Motel Feel About It. It Was Clean And place To Rest Your Head.
Comment from Hotel Management
Aug 2, 2014 by Guest Relations Manager, Hotel Management
Hello, I am glad that we met your satisfaction on the quality of clean in our hotel. Please know that we use our guests’ feedback to help us identify the aspect we need to improve to provide better services during your stay. We appreciate your business and we will remain committed in providing our guests the best quality service you deserve for choosing to stay with us.