Ratings based on 1,443 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom sedona

Flagstaff needs better hotels

Posted Jan 15, 2015
Booked a suite, both TV set didn't work, no cups for drinking in room, loud ,smelled like the Japanese restaurant down stairs in the hotel,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chandler, AZ

Comfortable stay

Posted Jan 5, 2015
Pros: Like that they have warm cookies, at the front desk. But you have to ask for it.
Cons: Housekeeping refreshed shampoo/conditioner supply, but not body lotion. No towels available at the spa.
Location: Skiing at Snowbowl. Very close to restaurants, downtown, and Target.
Very comfortable stay. Good location. Nice lobby area. Hotel restaurant good. Hotel staff accommodating, but not overtly friendly so not sure what to think of that.
Comment from Hotel Management
Jan 14, 2015 by GuestServices, Hotel Management
We thank you for your feedback and are pleased you found our location convenient and lobby comfortable. Service and Friendliness are the backbone to our service culture. We will use your feedback as additional training guidance for our team. Thank you.
1 out of 5
by A verified travelerfrom ARIZONA

STAYING AT DoubleTree by Hilton Hotel Flagstaff

Posted Dec 29, 2014
Pros: THE RESTURANT ONLY.
Cons: CHANGE THE STAFF
WE ARRIVED AT 3:45 FRIDAY THE 26TH OF DECEMBER, TWO ROOMS WHERE READY AT 5 PM, WHEN CHECKING OUT THE FRONT DESCK RECEPTION MR. JJ REFUSED TO LET US KEEP ONE ROOM FOR ANOTHER HALF AN HOUR AND HE WAS BAD TALKING TO US. FOR ME THAT WAS VERY BAD EXPERIANCE INFRONT OF MY KIDS.
Comment from Hotel Management
Jan 13, 2015 by GuestServices, Hotel Management
Thank you for the details of your review. Respect and friendliness are key factors in providing excellent service. We will be reviewing our service standards with our entire front desk staff, including the agent mentioned. We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oklahoma city

Posted Dec 25, 2014
Pros: cookies!!!
Room was not clean and ready, but staff was very attentive. Great comfortable stay
Comment from Hotel Management
Jan 13, 2015 by GuestServices, Hotel Management
Thank you for the 5 star review, and for your patience while we prepared your room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
The hotel was ideally located withere super friendly amd helpful staff.
Comment from Hotel Management
Dec 18, 2014 by GuestServices, Hotel Management
We appreciate the feedback. Thank you!
4 out of 5
Recommended
for Couples
by Kathrynfrom NJ

Nice place to stay

Posted Nov 25, 2014 on Hotels.com
Nice hotel with attentive staff. Location was convenient for enjoying sights in the Flagstaff area as well as Sedona and the Grand Canyon.
Comment from Hotel Management
Nov 27, 2014 by GuestServices, Hotel Management
We're so pleased you enjoyed your stay and found our team friendly and attentive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Michaels, AZ

Nice hotel location.

Posted Nov 24, 2014
Pros: The atmosphere.
Location: Good location. Good choices for food nearby.
Room stay was excellent. Missed the microwave, though. Pleasant staff. Attended seminar where room was a little cool, but staff took care of that. Traffic sounds was minimal.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
Thank you for your review. We appreciate the feedback!
4 out of 5
Recommended
for Couples
by SUSANfrom Chandler

New Favorite Hotel in Flagstaff!

Posted Nov 21, 2014 on Hotels.com
Just came for an overnight stay. Our new favorite hotel in Flagstaff! Service was great, very friendly staff, and the room was very clean and had been updated. The bed was extremely comfortable. Our room service breakfast was hot and delicious! And the warm, fresh chocolate chip cookie upon check-in was a nice touch! Will definitely stay here again.
Comment from Hotel Management
Jan 24, 2015 by GuestServices, Hotel Management
Thank you so much for your kind review. We appreciate the feedback and recommendation.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
We love being your 'new favorite hotel in Flagstaff!' Thank you for the kind recommendation.
3 out of 5
Recommended
for Couples
by Markfrom Chicago

Disappointed

Posted Nov 21, 2014 on Hotels.com
Took us three times schlepping our luggage up & down elevator until we got a decent room. We're told @ front desk hotel was nearly empty for weekend & still put us on older floor with window looking out to a wall & crawl space with bird droppings. Second try same. Third time manager picked room but only slightly better. Very aging hotel. Lobby & rooms remodeled but hallways were from 90's.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
Please accept our apologies that your recent visit did not meet your expectations. We have worked hard to renovate the hotel from top to bottom, but we do appreciate feedback on the other areas that guests would like to see more improvement. It's through feedback such as this, that we learn where to spend our additional time and resources.
4 out of 5
Recommended
for Everyone
by A verified traveler

Greeted with a warm cookie at the front desk!

Posted Nov 20, 2014
Pros: The front desk gentleman was fabulous.
Cons: The smell of smoke in the elevator.
Location: Don't go to the Lumberyard. It was awful, food was gross, service was horrendous.
Great bed, very comfy. Clean room, great wifi. Very quiet and comfortable. Good location. Beautiful sunrise view. We stayed on the 4th floor.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
We're so pleased you found our beds comfy and our rooms clean and comfortable. Thank you for your feedback.