Ratings based on 1,339 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Michaels, AZ

Nice hotel location.

Posted Nov 24, 2014
Pros: The atmosphere.
Location: Good location. Good choices for food nearby.
Room stay was excellent. Missed the microwave, though. Pleasant staff. Attended seminar where room was a little cool, but staff took care of that. Traffic sounds was minimal.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
Thank you for your review. We appreciate the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Greeted with a warm cookie at the front desk!

Posted Nov 20, 2014
Pros: The front desk gentleman was fabulous.
Cons: The smell of smoke in the elevator.
Location: Don't go to the Lumberyard. It was awful, food was gross, service was horrendous.
Great bed, very comfy. Clean room, great wifi. Very quiet and comfortable. Good location. Beautiful sunrise view. We stayed on the 4th floor.
Comment from Hotel Management
Nov 25, 2014 by GuestServices, Hotel Management
We're so pleased you found our beds comfy and our rooms clean and comfortable. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Quebec, Canada

Friendly and comfortable place to stay in Flagstaf

Posted Nov 4, 2014
D├ęcorantes with taste, sober yet stylish, fresh looking. Got there after 4.5 hours drive from Zion, en route to Grand Canyon. Enjoyed our short stay!!!
Comment from Hotel Management
Nov 13, 2014 by GuestServices, Hotel Management
Thank you for including DoubleTree Flagstaff on your Grand Canyon vacation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom phx

Phillip at the front desk was so great.

Posted Nov 3, 2014
Great room. Friendly staff. Nice bar down stars. Great location. Loved it.
Comment from Hotel Management
Nov 13, 2014 by GuestServices, Hotel Management
We will pass along your comments to Phillip. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Great experience. Staff great! Check in easy. Very clean and great location.
Comment from Hotel Management
Oct 23, 2014 by GuestServices, Hotel Management
Thank you!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

We were given the wrong room after having to wait

Posted Sep 1, 2014
Pros: they give you chocolate chip cookies at check in
Cons: Employees paying attention to reservation requests, maintenance of the rooms
Location: Old town Flagstaff is nice to walk around during the day, Arizona Museum, some good dining and some nice shops
Noisy, could hear when other guests ran the water, bathroom light not working.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Please accept our apologies for having to wait upon check-in and for the error in rooms. We will continue to train our front desk team to be quick, efficient and accurate during check-in processes.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Flagstaff

Nice hotel but firm beds

Posted Aug 25, 2014
Pros: The room was big with two queen beds.
Cons: The mattress were too hard
Location: We were in town to move our daughter into NAU. Enjoyed some very good restaurants while visiting.
The hotel was very nice and clean. The room was very spacious. My only complaint would be the hard beds.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
We do appreciate the feedback, especially as we haven't had this concern regarding beds in the past. Guest comments are very helpful in continuing to improve our amenities and services.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Janetfrom Colorado

Posted Aug 24, 2014 on Hotels.com
Great. Hotel. It was both quiet and comfortable.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you!
5 out of 5
Recommended
for Business Travelers
by Calah

Posted Aug 20, 2014 on Hotels.com
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you for the 5 stars!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

OK

Posted Aug 19, 2014
Pros: Location
Cons: I think it would help if there was a travel information desk or someone that could plan tours, etc. instead of just being handed phone numbers.
Location: Location is excellent. Lots of things to do, all within approximately 30 miles.
My experience was pleasant. The location of the hotel is very convenient, close to restaurants, shopping, downtown, interstates, etc. The hotel staff was very pleasant and accommodating.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you!