Ratings based on 1,328 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Great experience. Staff great! Check in easy. Very clean and great location.
Comment from Hotel Management
Oct 23, 2014 by GuestServices, Hotel Management
Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

We were given the wrong room after having to wait

Posted Sep 1, 2014
Pros: they give you chocolate chip cookies at check in
Cons: Employees paying attention to reservation requests, maintenance of the rooms
Location: Old town Flagstaff is nice to walk around during the day, Arizona Museum, some good dining and some nice shops
Noisy, could hear when other guests ran the water, bathroom light not working.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Please accept our apologies for having to wait upon check-in and for the error in rooms. We will continue to train our front desk team to be quick, efficient and accurate during check-in processes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Flagstaff

Nice hotel but firm beds

Posted Aug 25, 2014
Pros: The room was big with two queen beds.
Cons: The mattress were too hard
Location: We were in town to move our daughter into NAU. Enjoyed some very good restaurants while visiting.
The hotel was very nice and clean. The room was very spacious. My only complaint would be the hard beds.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
We do appreciate the feedback, especially as we haven't had this concern regarding beds in the past. Guest comments are very helpful in continuing to improve our amenities and services.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

OK

Posted Aug 19, 2014
Pros: Location
Cons: I think it would help if there was a travel information desk or someone that could plan tours, etc. instead of just being handed phone numbers.
Location: Location is excellent. Lots of things to do, all within approximately 30 miles.
My experience was pleasant. The location of the hotel is very convenient, close to restaurants, shopping, downtown, interstates, etc. The hotel staff was very pleasant and accommodating.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Lincolnshire, England

Great Hotel in a lovely location

Posted Aug 18, 2014
Pros: Staff were so helpful.
Great hotel and staff at hotel couldn't have been more helpful. Rooms were clean and beds really comfy and couldn't fault them.We only stopped one night but definitely would have liked to stop longer. Great location for Grand Canyon, we also went to the Meteor Crater too which for the "boys" was, like Billy Connolly said, was the best too.
Comment from Hotel Management
Sep 6, 2014 by GuestServices, Hotel Management
We're so pleased you enjoyed your stay!
5 out of 5
Recommended
for Families
by A verified traveler from Denver, CO

A great spot after our visit to the Grand Canyon!

Posted Aug 12, 2014
Pros: Decor, cleanliness and location.
Location: Flagstaff is not a vacation spot, just a pleasant stopover.
We were travelling with our grandchildren. We enjoyed our stopover in Flagstaff.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you for including us in your Grand Canyon vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted Aug 11, 2014
Very clean hotel. Professional attentive staff. Location is central to many Attractions and activities in Flagstaff. Would definitely stay here again.
Comment from Hotel Management
Sep 5, 2014 by GuestServices, Hotel Management
Thank you for the recommendation.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice decor

Posted Aug 9, 2014
Pros: nice decor, fairly quiet.
Cons: If they are going to give out cooking they could be fresher.
The first room I was given (418) had 'view' of a wall when I advised the front desk this wouldn't work they moved me to a better room. I like that the windows actually open so one can have fresh air as opposed to the AC air.
Comment from Hotel Management
Sep 19, 2014 by GuestServices, Hotel Management
We're pleased we could accommodate your request. We are happy to accommodate guest 'view' requests whenever possible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
The room service/breakfast place food should be avoided, but they gave us like 20 free cookies that were really really good...
Comment from Hotel Management
Aug 6, 2014 by GuestServices, Hotel Management
Thank you for your feedback. We'll follow up with our Director of Food and Beverage - as your experience is not our standard and not acceptable . So glad you liked the cookies!
5 out of 5
Recommended
by A verified traveler

Free Shuttle

Posted Jul 29, 2014 on Hotels.com
It was awesome. But, the best part was the free shuttle to downtown. We could both have a glass of wine and not worry about driving back.
Comment from Hotel Management
Aug 5, 2014 by GuestServices, Hotel Management
Glad you took advantage of our free shuttle to downtown Flagstaff!