Ratings based on 1,543 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Good hotel, a little pricey for area

Posted Jun 16, 2015
Pros: Overall good hotel
Cons: A/C unit
This was a nice hotel in Flagstaff. We were kind of limited for Pet Friendly options around the Grand Canton area. Check in was really nice and the cookies were delicious. The room was nice too, plenty of parking available. We were there for only 2 nights. After the first day of going to the Grand Canyon, we got back at 4:00 and our room was not cleaned. Called the front desk and when we left for a couple of hours to grab some dinner they cleaned it for us. Biggest issue was there was something definitely wrong with the A/C unit. It was cooling, but not a the temperature we set (so it was hotter than we wanted it) and it was loud and making the oddest noises. Happy hour at the bar was good. The Japanese restaurant at the hotel was fine - not the best we have had, but not the worst.
2 out of 5
by A verified traveler from Arizona

Not worth the money

Posted Jun 16, 2015
Pros: The bed was actually comfortable.
Cons: Continental breakfast!
Location: Flagstaff.....
For what we were charged per night, this hotel is not worth it. We will be making many trips to Flagstaff over the next few years and will be staying some place else. There are A LOT of nice hotels/motels in the area that are much more affordable. At the very least, a continental breakfast would have been appreciated and at what we paid, expected. Also, I told the front desk TWICE our toilet was broken before they sent maintenance to our room and after he "fixed" it the toilet still gave us problems.
3 out of 5
by A verified traveler

Just fine.

Posted Jun 16, 2015
Pros: They seem to be real trying with check in. Close enough to downtown and I 40.
Cons: They should give the best available room at check in. Parts of the property were worn and dated for being close to the most expensive room in Flagstaf
Location: Fine. Gas and Starbucks close to get on the road in the morning.
Not nice enough for the price. My first room had a view of a wall, so had to change rooms after check in. Bed and temperature were comfortable and quiet enough. Seems like there are better choices in Flagstaff for almost $200 a night. Room service salad was barely passable.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

'Classy' hotel and nice town. Clean and tidy rooms

Posted Jun 7, 2015
Wasn't expecting this to be quite so 'classy' but maybe thats normal for DoubleTree by Hilton. I personally thought the front desk staff were trying a bit too hard and came across very stuck up but they were helpful. Nice hotel, decent sized rooms, clean and tidy. The hotel was well located, and the restaurant was nice. Flagstaff is a nice town too. I would definitely return to this hotel and recommend it to others!
Comment from Hotel Management
Jun 11, 2015 by GuestServices, Hotel Management
We'll work on 'refining' the welcome from our front desk team. We want nothing more than to be helpful, warm and welcoming. Thank you for your recommendation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Hotel staff very accomodating. I would recommend tbe hotel place a sign by the elevator to keep the noise down or be mindful of rooms that are right by the elevator. That area seemed to be a gatheri g point and it was very noisey.
Comment from Hotel Management
Jun 11, 2015 by GuestServices, Hotel Management
Thank you for the suggestions! They are appreciated!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Very nice stay. Hotel staff nice. The stay was a good one. I would definitely recommend
Comment from Hotel Management
Jun 11, 2015 by GuestServices, Hotel Management
Thank you for the recommendation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable room and beds

Posted May 11, 2015
Great place to stay and pet friendly Very comfortable beds
Comment from Hotel Management
May 21, 2015 by GuestServices, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
The hotel staff were excellent. From the time we arrived until we checked out. They were fully booked. Everyone, including us, seemed to be staying there for the NAU graduation. The staff still went out of their way to make us feel comfortable. My only complaint would be the noise when the heater kicked on. Other then that it was perfect.
Comment from Hotel Management
May 21, 2015 by GuestServices, Hotel Management
Thank you for choosing the DoubleTree by Hilton when visiting Flagstaff for NAU graduation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
This place is wonderful! Clean, spacious, and comfortable!
Comment from Hotel Management
Apr 28, 2015 by GuestServices, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Noisy Heater

Posted Apr 10, 2015
Pros: Nice lobby and friendly staff.
Cons: Fix the heating system.
Everything was good about the hotel stay with the exception of the noise the heater made each time it started. I asked about this when I checked-out and was told it was a known problem throughout the hotel that they are working to fix. I am a very sound sleeper and the noise was loud enough to wake me every time it started. I would only recommend this hotel if you confirmed that this issue had been resolved.
Comment from Hotel Management
Apr 14, 2015 by GuestServices, Hotel Management
We are working on it! Thank you for your feedback.