Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2015
Great hotel great staff great made to order breakfast
Comment from Hotel Management
May 19, 2015 by esgm, Hotel Management
Thank you so much for providing feedback about your recent stay. I am so happy to hear you enjoyed your stay, especially the made to order breakfast. I will pass on your compliments to the team. We look forward to seeing you again the next time you are in Flagstaff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great free breakfast

Posted May 9, 2015
Made to order. It does not get any better than that
Comment from Hotel Management
May 19, 2015 by esgm, Hotel Management
Thank you for providing feedback about your recent stay. I am so happy to hear you enjoyed your stay, especially our great made to order breakfast! We look forward to seeing you again the next time you are in Flagstaff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Good location between Sedona and Grand Canyon

Posted Apr 12, 2015
Our room had plenty of space for a family of 5, three of which are tall high school boys. We loved breakfast and the evening snacks and drinks. The WiFi also worked great.
Comment from Hotel Management
Apr 22, 2015 by ESFGM, Hotel Management
Thank you so much for providing feedback about your recent stay. I am so happy to hear your family enjoyed their stay. I will pass on your compliments to our breakfast and evening reception teams. We look forward to seeing you again the next time you are in Flagstaff! Justin Clark General Manager
1 out of 5
by A verified travelerfrom Williams AZ

Not as advertised

Posted Apr 4, 2015
We have five in the family. They said the room would accommodate five but it was too small. No room for a roll away bed to be added. When we complained they would not help. Tried to book extra room but they were full. I would not recommend this hotel.
Comment from Hotel Management
Apr 13, 2015 by Justin Clark, GM, Hotel Management
Chuck, Thank you for taking the time to provide feedback about your stay. I am sorry to hear that the size of the rooms were too small to accommodate your party of five. We hope you give us a second chance the next time you are in Flagstaff.
2 out of 5
by A verified traveler

Posted Apr 2, 2015
The room had a musty smell, there was a broken cold water faucet, and the heating system never warmed-up the room. For the money that was spent, I would have expected more.
Comment from Hotel Management
Apr 13, 2015 by Justin Clark, GM, Hotel Management
Thank you for providing feedback on your recent stay. I apologize for the issues you had during your stay. I hope you give us a second chance the next time you are in Flagstaff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

convenient hotel in Flagstaff

Posted Mar 15, 2015
Pros: position, complementary internet. breakfast included
Cons: see above re staffing levels
Location: Brewery is fun place to eat.
close to centre of Flagstaff but easy to find coming off interstate. Staff very helpful. It was very busy the day that we were there and I felt that the very helpful and hardworking lady clearing tables at breakfast deserved more assistance.
Comment from Hotel Management
Mar 23, 2015 by ESFGM, Hotel Management
Betty, Thank you so much for providing feedback about your recent stay with us. I am so glad you liked our location and I will pass on your compliments to our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, large rooms

Posted Mar 5, 2015
Pros: large room, breakfast and snacks during day
Excellent breakfast, large rooms, very clean. We had a noisy heater vent in our room, but everything else was great!
Comment from Hotel Management
Mar 23, 2015 by ESFGM, Hotel Management
Thank you for providing feedback about your recent stay. I am so happy to hear you enjoyed our large rooms and made to order breakfast. Thank you for letting us know about the vent in your room so we could fix the issue.
4 out of 5
Recommended
for Families
by Stephenfrom Hopkinton, MA

Nice hotel

Posted Feb 22, 2015 on Hotels.com
Excellent room. Breakfast was excellent. The omelet made-to-order line was long, but worth the wait.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Amazing breakfast!

Posted Feb 22, 2015
Stayed at this hotel after hiking the Grand Canyon for a week. The breakfast was amazing! Made to order omelets, hash browns, various meats all included in your hotel cost!
4 out of 5
Recommended
for Families
by Robertfrom Phoenix

Very Good until Breakfast

Posted Feb 21, 2015 on Hotels.com
Everything was good until breakfast. Had looked forward to the "made to order omelet" but since it was 9:00 am when we got into the line for omelets and 9:25 am when we finally got ours, it was cooked to death and there were no more hash browns and the cook said he could not make any more. I was served the burned dregs that had been scrapped to sides of grill, yuck, which I could not eat. He was worried that he would not be able to close the grill at 9:30 so he could go home. Evidently, he doesn't have any loyalty to customer service. My wife and son gave up trying to get the made to order breakfast and had cereal. What time to you have to get downstairs to get this advertised breakfast? We though 9:00 would give us plenty of time as the hours were ....till 9:30 am. When you are travelling leisurely, a good breakfast is a highlight. Hope this doesn't stick in my mind the next time I have the opportunity to stay at Embassy Suites. I had such great memories of the San Francisco Airport Embassy Suites.