Ratings based on 541 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

convenient hotel in Flagstaff

Posted Mar 15, 2015
Pros: position, complementary internet. breakfast included
Cons: see above re staffing levels
Location: Brewery is fun place to eat.
close to centre of Flagstaff but easy to find coming off interstate. Staff very helpful. It was very busy the day that we were there and I felt that the very helpful and hardworking lady clearing tables at breakfast deserved more assistance.
Comment from Hotel Management
Mar 23, 2015 by ESFGM, Hotel Management
Betty, Thank you so much for providing feedback about your recent stay with us. I am so glad you liked our location and I will pass on your compliments to our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, large rooms

Posted Mar 5, 2015
Pros: large room, breakfast and snacks during day
Excellent breakfast, large rooms, very clean. We had a noisy heater vent in our room, but everything else was great!
Comment from Hotel Management
Mar 23, 2015 by ESFGM, Hotel Management
Thank you for providing feedback about your recent stay. I am so happy to hear you enjoyed our large rooms and made to order breakfast. Thank you for letting us know about the vent in your room so we could fix the issue.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Amazing breakfast!

Posted Feb 22, 2015
Stayed at this hotel after hiking the Grand Canyon for a week. The breakfast was amazing! Made to order omelets, hash browns, various meats all included in your hotel cost!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
The room was very comfortable and clean. I very much enjoyed the cook to order breakfast and would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 19, 2015
Hotel and room were nice and clean. staff was friendly and helpful. Breakfast was great! Would stay again...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Close to NAU Clean snd Comfortable

Posted Feb 14, 2015
Staff super nice, helpful and available anytime. Rooms are comfortable, clean with lots of space to spread out. The made to order breakfast is a bonus.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but poor building structure.

Posted Feb 12, 2015
I was given a lower level room (first floor), and ended up being up until 1:30am due to the noise from the room above. I could hear the occupants above walking around and placing items on the floor, one of which woke me. I also had housekeeping walk into my room, unannounced. Other than that the hotel was nice and and I enjoy the hotel chain.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mesa az

Quite and comfortable

Posted Jan 27, 2015
Staff was great. Breakfast was good. Very friendly staff . Rooms were clean . Definitely will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Clean. Fun happy hour and great breakfast. Spa was clean and available during the winter months.
2 out of 5
by A verified travelerfrom arizona

It was not like other ES hotels I have stayed out

Posted Jan 20, 2015
They ran out of food for breakfast each morning bathroom was extremely small and rooms were extremely smaller than other ES I have stayed at. Staff we not very helpfu . Just not what i expected from this hotel chain.
Comment from Hotel Management
Mar 19, 2015 by ESF-GM, Hotel Management
Sara, Thank you for providing feedback about your recent stay. I apologize that you were not satisfied with our room size and breakfast services. Our breakfast is always a big hit, so I am disappointed that you did not have the same experience. I will work with our team to ensure we improve the breakfast experience.