Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
51% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 1, 2014
Ok for maybe one night but wouldn't stay two nights. No way.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angelas

Nice and clean

Posted Jul 31, 2014
Staff is so helpful , room is clean ,tv nice ,breakfast is good I enjoy my stay.
1 out of 5
by A verified traveler from NY

Horrible. Carpet is very old, stinky & sticky.

Posted Jul 24, 2014
Very very poor. Unhappy. Very expensive compare fecilities.
1 out of 5
by A verified traveler from San Antonio

Very old, dated & uncomfortable furniture

Posted Jul 2, 2014
Stay was only one night & it was very uncomfortable. We had a sm fan with us which helped the a/c. I don't think this place should be on Expedia.
Comment from Hotel Management
Jul 4, 2014 by Hotel, Hotel Management
Dear traveler, i apologize for the inconvenience you experienced. We are working with staff to ensure that issues such as yours, get handled more promptly. Thank you for your feedback
1 out of 5
Recommended
for Business Travelers
by Toni from Lake Havasu. AZ

bad bad

Posted Jun 27, 2014 on Hotels.com
I understand old but this place is really bad! Dirty and dark to try to hide the filth! Walked in and walked back out! They wouldn't refund any money either! Even though desk guys said they always are booked w weekendvistors...
Comment from Hotel Management
Sep 6, 2014 by Hotel, Hotel Management
Thank you for taking the time to review us. We hope you will provide us with another opportunity to restore your confidence
3 out of 5
Recommended
by Robin from Arizona

Grand Canyon Gateway Inn

Posted Jun 23, 2014 on Hotels.com
I like the fact that the hotel is old, however for the price, the room could use a renovation. Paint and new carpet. The beds were comfortable and the t.v. was nice.
Comment from Hotel Management
Aug 30, 2014 by Hotel, Hotel Management
Thank you for your review. We appreciate the feedback.
1 out of 5
by Karen from Phoenix, AZ

Shocking!

Posted Jun 23, 2014
Pros: After the incident with the sheets, NOTHING.
Cons: CHANGING THE SHEETS.
Location: Williams is a wonderful town and nice and close to the Grand Canyon. Do stay in Williams, but not at this motel.
I was not terribly disappointed in the overall appearance of the room and the staff was friendly. What gave me the biggest SHOCK was the morning after my stay when I sat outside with my coffee and watched them clean the rooms. I saw the staff bring out dirty towels from several rooms and watched them dust the rooms with a spray of some kind. BUT, I never saw them change a bed in the hour I sat and watched. The bed/beds in each room were made up with the sheets that were on the bed from the night before. The rooms looked nice and neat so I walked over to a couple of the rooms thinking maybe they would be coming back to remake the beds, BUT NO, THE BEDS WERE COMPLETELY MADE UP, nice and neat. It gave me the willies to think I slept between sheets that had been used by someone else the previous night, or nights for all I know. I would never recommend this place to anyone because THEY DON'T CHANGE THE SHEETS AFTER PEOPLE CHECK OUT.
Comment from Hotel Management
Jun 25, 2014 by Hotel, Hotel Management
Dear traveler, i apologize for the inconvenience you experienced. We are working with our staff to ensure that issues such as yours, get handled more promptly. Thank you for your feedback
5 out of 5
Recommended
for Families
by me from Co

nice

Posted Jun 23, 2014 on Hotels.com
Really nice staff. The rooms were clean and comfortable. Close to most things.
Comment from Hotel Management
Aug 30, 2014 by Hotel, Hotel Management
We appreciate the very kind comments. Thank you for your feedback.
1 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler from mesa.az

stay at another hotel

Posted Jun 22, 2014 on Hotels.com
will never stay at this motel again..a/c did not work and tv when turned on,only got ''snow'' no channels working. gentleman at counter got upset when I returned room card to check out three hours later
Comment from Hotel Management
Aug 30, 2014 by Hotel, Hotel Management
I am deeply sorry for the unpleasant experience you faced during your stay in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from SF, CA

Great value w/new owners!

Posted Jun 22, 2014
Thanks to places like this that make a vacation to a national park still affordable! This was one of the least expensive hotel/motels within an hour drive of S. Grand Canyon. For the money it was a great deal. The prior reviews were TOO harsh. They were paying for a 1-2 star and rating it as if they expected a 3-4 star place! Not fair. The night attendant was VERY friendly when we arrived at 1am. (Usually when I arrive late I get an attitude they'd rather I didn't come at all. Not here.) The room was clean without any smell or stains. The airconditioning had been turned on previously so it was nice and comfortable. The included breakfast was standard motel fair but served later than most places. The only hiccup was when the cleaning staff tried to kick us out at 11am, when we had not really been told a strict check out when we arrived at 1am. After explaining that, the cleaning crew on their own said noon was fine. On checking out, I learned the place had recently been sold, and they were doing a lot of maintenance work. It definitely showed. Had lunch at the 1960's diner across the street. The cheeseburger was fantastic, but the friend fish was inedible. I had one bite and left the rest, the staff didn't seem to care and didn't ask/offer any thing. Definitely avoid that place!
Comment from Hotel Management
Jun 25, 2014 by Hotel, Hotel Management
We appreciate the very kind comments. Thank you for your feedback.