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Reviews of Grand Canyon Railway Hotel

3.5 out of 5
Grand Canyon Railway Hotel
235 N. Grand Canyon Blvd., Williams, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1052 reviews" "
Rating 8 - Good. 313 out of 1052 reviews" "
Rating 6 - Okay. 105 out of 1052 reviews" "
Rating 4 - Poor. 29 out of 1052 reviews" "
Rating 2 - Terrible. 23 out of 1052 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in a funky town. Be prepared! There is a train nearby that blows its whistle - even in the middle of the night.
Stayed 1 night in Apr 2024

8/10 Good

Vero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Apr 2024
Response from Marissa Gutierrez on Apr 8, 2024
Thank you for staying with us and sharing your feedback. We greatly appreciate it!

8/10 Good

Christine

Traveled with family
Liked: Amenities
Best rated in the area
Stayed 2 nights in Mar 2024
Response from Marissa Gutierrez on Apr 1, 2024
Thank you for staying with us and sharing your feedback. We greatly appreciate it!

8/10 Good

Mary, Williams Lake

Liked: Cleanliness, staff & service, property conditions & facilities
The property was quite nice and the staff was very personable and helpful.
Stayed 1 night in Mar 2024
Response from Marissa Gutierrez on Apr 1, 2024
Thank you for staying with us and sharing your kind review. We greatly appreciate it.

10/10 Excellent

edward

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Grand Canyon Railway hotel its location is ideal when visiting Williams. All the staff we have encountered on our many visits have been absolutely charming . Everything is clean and well maintained without losing an ounce of historic charm !
Stayed 2 nights in Mar 2024
Response from Marissa Gutierrez on Apr 1, 2024
Thank you for staying with us and sharing your review. We greatly appreciate it!

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 5 nights in Mar 2024
Response from Tamara Nelson on Mar 31, 2024
Thank you for choosing our property for your stay here in William's.

10/10 Excellent

Clint

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean, nice and a wonderful feel! Will do it again.
Stayed 2 nights in Mar 2024
Response from Tamara Nelson on Mar 31, 2024
Thank you so much for taking the time to share your review along with your feedback. We truly appericiate you

8/10 Good

Kimberley Ann, Central Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Tamara Nelson on Mar 31, 2024
Thank you so very much for taking the time to share your review,

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient if you are going to ride the train into the Grand Canyon. Walkable distance to hub of town. For such a big hotel, very clean, surprisingly quiet. Great stay.
Stayed 2 nights in Mar 2024
Response from Tamara Nelson on Mar 26, 2024
Thank you so much for taking the time to share your lovely review with us. We appericiate your feedback

8/10 Good

Sar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy place
Stayed 2 nights in Mar 2024
Response from Tamara Nelson on Mar 24, 2024
Thank you so very much for your lovely review. We appreciate your feedback.

10/10 Excellent

Wally

Liked: Cleanliness, staff & service
Met our needs & was convenient to walk everywhere
Stayed 2 nights in Mar 2024
Response from Tamara Nelson on Mar 24, 2024
Thank you for choosing our property for your stay here in William's. We appericiate you taking the time to share your review and feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Cool experience with the railroad.
Stayed 1 night in Mar 2024
Response from Keara Sloss on Mar 22, 2024
Thank you for your feedback!

6/10 Okay

Joana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tamara Nelson on Mar 20, 2024
Thank you for choosing our property for your stay here in Williams. We appericiate your feedback

10/10 Excellent

Alesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel. Staff was wonderful. The Harvey restaurant was over priced for a buffet, semi-decent food, but so not worth the price. Rooms were clean and comfy beds.
Stayed 1 night in Mar 2024
Response from Marissa Gutierrez on Mar 16, 2024
Thank you for staying with us and sharing your feedback. We greatly appreciate it!

10/10 Excellent

LaDonna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the restaurant opportunities onsite were better. I don't care for buffet and the Pub food was not available 1 night we had cup of noodles in our room. Doordash did not show up.
Response from Marissa Gutierrez on Mar 15, 2024
Thank you for staying with us and sharing your feedback. We greatly appreciate it!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Mar 2024
Response from Keara sloss on Mar 15, 2024
Thank you for staying with us!

6/10 Okay

Clyde

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Keara Sloss on Mar 12, 2024
Thank you for your feedback!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property.
Stayed 2 nights in Mar 2024
Response from Keara Sloss on Mar 8, 2024
Thank you for your feedback!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Had hot tub and exercise room
Stayed 1 night in Mar 2024
Response from Keara Sloss on Mar 11, 2024
Thank you for your feedback!

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 3 nights in Feb 2024
Response from Tamara Nelson on Mar 6, 2024
Thank you so much for sharing your review and feedback! We appreciate your business.

2/10 Terrible

Catherine

I bought the insurance. Had to cancel. Couldn’t cancel through website. Called. Couldn’t cancel. Do not like using Expedia.
Stayed 1 night in Mar 2024
Response from Tamara Nelson on Mar 6, 2024
We apologize for any inconvenience this may have caused you. Hope you have an amazing rest of your day!

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot to stay when doing the Grand Canyon by train . Rooms where clean and comfortable. I would not recommend the buffet at the restaurant on the property. Very expensive, not many choices and service was not great.
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Mar 3, 2024
Thank you for sharing your review and feedback with us. We appreciate your business. Our sincerest apologies for any inconvenience this may have caused.

10/10 Excellent

Presley, Spring

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Really enjoyed staying here. Property is really beautiful and seeing the train in the morning was an icing on top. I’ll be coming back next for a longer stay.
Stayed 1 night in Mar 2024
Response from Keara Sloss on Mar 2, 2024
We are glad you enjoyed your stay with us. Thank you for your feedback!!

10/10 Excellent

John

Liked: Amenities
Entire family from age 11-70 had a blast! Entertainment was corny and fun
Stayed 2 nights in Feb 2024
Response from Marissa Gutierrez on Mar 2, 2024
We are pleased to hear everyone enjoyed their time. Thank you for staying with us and sharing your feedback. We greatly appreciate it!

10/10 Excellent

Victor

Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Mar 21, 2024
Thank you for staying with us. Your opinion truly matters and we appericiate your review.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surprise on our way back from the Grand Canyon. Needed to rest from our long journey. Will definitely be back.
Stayed 1 night in Feb 2024
Response from Marissa Gutierrez on Mar 2, 2024
Thank you for staying with us and sharing your feedback. We greatly appreciate it!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The train and restaurant were right behind the hotel. The breakfast buffet was delicious! Close to Route 66 shopping. Super cute area. We will be staying there again!
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Mar 1, 2024
Thank you so much for taking the time to share your experience with us. We truly appreciate your business and your opinion matters.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Mar 1, 2024
Thank you for choosing our property for your stay here in William's. We appericiate you sharing your review with us. Pleasent travels

10/10 Excellent

Christel

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Well kept, not dated but mot completely modern. A lot to do and see in the area, the train was awesome! All of the staff we interacted with was great, friendly, and helpful.
Stayed 3 nights in Feb 2024
Response from Tamara Nelson on Feb 29, 2024
Thank you so very much for taking the time to share your review with us. We appericiate your feedback

6/10 Okay

Jacek

Liked: Cleanliness
No breakfast included
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Feb 28, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

david

Traveled with family
Liked: Cleanliness, staff & service
NICE HOTEL, WIFI WAS VERY VERY POOR. COULD NOT USE.
Stayed 3 nights in Feb 2024
Response from Tamara Nelson on Feb 27, 2024
We apologize for the poor internet service. We appericiate your feedback

8/10 Good

James

Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Mar 20, 2024
Thank you for providing us with your feedback! Your opinion matters

10/10 Excellent

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the lobby- the fireplace and pictures of the canyon. It was close and walkable to restaurants. Much better than staying at other hotels because it had character!. I am so glad we stayed here and I would come again.
Stayed 3 nights in Feb 2024
Response from Tamara Nelson on Feb 27, 2024
Thank you so much for sharing your review with us! We truly appreciate your business!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Feb 26, 2024
Thank you so much for taking the time to share your review. We truly appericiate your opinion!

8/10 Good

NEIL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Feb 27, 2024
Thank you so very much for choosing our property for your stay here in Williams. We appreciate you taking the time to share your review..

10/10 Excellent

HOPE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Front desk was friendly. Waking distance to several restaurants & shopping. Would definitely stay again when in the area.
Stayed 3 nights in Feb 2024
Response from Tamara Nelson on Feb 26, 2024
Thank you so much for sharing your lovely review with us. We truly appreciate your business and your feedback.

10/10 Excellent

Guadalupe, Van Nuys

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Feb 2024
Response from Marissa Gutierrez on Feb 24, 2024
Thank you for staying with us and sharing your feedback with us.

10/10 Excellent

Rebeccap

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Feb 25, 2024
Thank you so much for taking the time to share your review with us. We appreciate you, and your feedback is so important to us.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and affordable. We were blown away actually. So fun!
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Feb 24, 2024
Thank you so much for choosing our property for your stay here in William's. We appericiate you taking the time to share your review with us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marissa Gutierrez on Feb 24, 2024
Thank you for staying with us and sharing your feedback with us.

8/10 Good

Linton

Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Mar 20, 2024
Thank you for sharing your review with us. We appericiate your feedback

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Called to get more towels and it took them an hour and a half , the hotel looks old on the outside but the rooms were nice and remodeled
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Feb 18, 2024
We apologize for any inconvenience's. Thank you for share your feedback with us

10/10 Excellent

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Feb 16, 2024
Thank you so much for choosing our property for your stay here in William's. We appericiate that you took the time to share your review with us

10/10 Excellent

Luan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from Tamara Nelson on Feb 13, 2024
Thank you so very much for taking the time to share your review with us. We appericiate you!

8/10 Good

ESMERALDA

Traveled with family
I gave it one less star because the toilet was wobbly and there was a clicking noise all night.
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Feb 11, 2024
Thank you for taking the time to share your review with us We truly appericiate you sharing your feedback. We do apologize for any inconvenience's that happened during your stay.

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tamara Nelson on Feb 8, 2024
Thank you so very much for choosing our property for your stay here in William's, We appericiate that your took the time to share your review with us.

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and beautiful lobby
Stayed 1 night in Jan 2024
Response from Tamara Nelson on Feb 1, 2024
Thank you so very much for staying with us! We appericiate that you took the time to share your review and your feedback, your opinion truly matters.

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Tamara Nelson on Mar 20, 2024
Thank you so very much for taking the time to share your review with us. Your opinion matters

8/10 Good

Bruce, Spartanburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tamara Nelson on Jan 28, 2024
We appericiate you sharing your review with us. Thank you

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tamara Nelson on Jan 24, 2024
Thank you so very much for taking the time to share your review with. We appericiate your feedback