Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Florida

Posted May 27, 2015
Pros: The cafe
Cons: front desk training
Location: there are lots of independent motels nearby
The hotel expected me to show proof that I had paid Expedia. The hotel was grossly overpriced.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom AZ

pleasant stay overnight

Posted Apr 24, 2015
Pros: walkable to the downtown area.
Location: Nice trinket shopping, Route 66 memorabilia, and nice native American jewelry, great restaurants with live music.
I had the Expedia Itinerary number but they wanted a copy of the document from Expedia-was a minor hassle. Other than that, the room was very comfortable and clean, everything was in good working condition. Walkable area to the downtown Williams area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Wonderful hotel!Terrific service, food, very clea

Posted Apr 13, 2015
Location: Took the train to the Grand Canyon. Terrific staff & entertainers. We enjoyed a lovely walk and ambiance & food of Route 66!!!! Happiness all around!
There was an easy check-in process and we were very happy with our roomy, clean hotel room. We had a meal at Spenser's and went right into the pool and hot tub. Very happily, we boarded the train the next morning to the Grand Canyon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom puget sound

Comfortable hotel with some staff issues

Posted Apr 1, 2015
Pros: Comfortable room.
Cons: Front desk staff training in customer service.
Location: NOTE: it's 1-1/2 hour drive to the Grand Canyon! Williams is a quaint town. Preferred to eat there.
Hotel and room were comfortable and pleasant. Room had crumpled sheets stuffed behind an arm chair that remained there during 2-day visit. Room was otherwise clean. The check-in staff were unpleasant and difficult. After waiting in line for 15 minutes to check in, the check-in gal tells me I had to provide her with a paper copy of my Expedia reservation even though she had my name and the reservation numbers agreed. When I said there was no notification about this (and so I didn't have it), that I would need to email it to her, but their internet and wifi service was down! (Can we say frustration? Exasperation?) Fortunately a more knowlegable desk clerk piped in saying that they didn't need any of that, just a credit card on file for any incidental room charges. (That made sense.) So in summary decent facility if you don't mind the hassle.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Newport Beach

Take the Train to the Hotel!

Posted Mar 30, 2015
Pros: Everything was great!
I am a railfan! Unabashedly, uncompromisingly and not in the mood for "re-training"! What a perfect hotel idea, situated on the property owned by the Grand Canyon Railway. The hotel is fantastic, the grounds are impressive, the weather was wonderful. Of all the hotels I probably could have stayed at, I am so glad we stayed here! All aboard!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location to the Canyon

Posted Mar 26, 2015
Pros: location
The hotel was clean and the staff were very friendly. The Hotel is about 45 minutes from the canyon which made for a good central location. The resturant attached to the hotel is a buffet and was significnatly overpriced. I would avoid that and eat at one of the many resturants in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Canyon Railway Hotel

Posted Mar 25, 2015
Location: Red Raven Restaurant is fabulous. Great service and delicious food.
Rooms clean and newly renovated. Very friendly staff. Only issue was a very offensive, musty odor in the west hallway as you walk in. It hits you like a ton of bricks and carries through to the second hallway. We ended up leaving a day early.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel withing walking distance to Williams

Posted Mar 25, 2015
Pros: Very comfortable beds and linen.
Cons: Wifi needs improvement and layout is confusing.
This was a nice hotel however it was insanely huge and difficult to navigate with few and far between elevators. The pool was nice but accessible only from the outside. There was leak in the sink in our bathroom and the room was not well vacuumed considering the long black hairs I found. The Wifi sucked. I couldn't get it in the room at all. Only could get it in the lobby and even then it was insanely slow. However, the room was very comfortable and the location fabulous. I highly recommend eating at the Pine Country in Williams for dinner and breakfast. Much cheaper than the Grand Depot Cafe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfy

Posted Mar 18, 2015
Pros: Easy access to room, lobby, pool, etc
Cons: No drinks are allowed at the pool which really stinks.
Location: Rte 66 runs through downtown. We didn't do the train but we did eat at the Red Raven which we highly recommend.
Stayed here just one night. Room was freezing when we entered by that was an easy fix.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern California

Old West Style

Posted Mar 17, 2015
Beds were uncomfortable and sloapped quite a bit on both sides. Lobby and fireplace were grand and ornate and along with train station gave a nostalgic feel of the old west. The Bar at Spencer's pub was beautiful and the food good.